He had worked as a chef, complained to eat cockroaches many times, and sent himself in

For consumers who often order takeaway, the scores of shop evaluation have always been one of their references for their consumption, and higher scores will also get more recommendations and exposures on the platform, thereby bringing traffic to the store, and then to the store, and then it will bring traffic to the store, and then it will bring traffic to the store, and then it will bring traffic to the store. Then Increase sales. In order to attract consumers, some merchants will hire people to praise themselves. At the same time, they have also derived the business that specializes in compensation for bad reviews, which causes a headache for merchants.

A few days ago, the Beijing Haidian police cracked a case of online ordering to implement extortion. After ordering meals through the Internet, the criminals claimed that they had a foreign matter such as cockroaches such as cockroaches. Outside provinces.

Men complained to takeaway to eat cockroaches many times

In fact, extortion compensation compensation "empty glove white wolf"

In June of this year, the Shuguang Police Station of the Haidian Branch of the Beijing Public Security Bureau received a report from a catering company in the area. The staff of the catering company said that the suspected foreign matter in the exterior was extorted the compensation of hundreds of yuan.

Liu Qiang, the deputy captain of the case of the case of the Shuguang Police Station, said that the reporter was the person in charge of a catering merchant. The content of the report was suspected that someone used fake photos to lie from the meal to eat cockroaches and blackmail the merchants.

Through the description of the staff, the police learned that the other party ordered a takeaway from a takeaway platform at the peak of the dining. After receiving the meal, the "customer" reflected to it that the meal had eaten cockroaches and asked the store to resolve it. If he was dissatisfied, he complained that the store could not work for a few days. The store was helpless and was at the peak of the meal. He didn't think about it, and compensated it according to the other party's requirements. However, after self -examination and understanding of the takeaway, the store excluded his own problems, and the takeaway said that he only put the takeaway at the designated place in accordance with the requirements of the "customer" when he was delivered. He did not see the ordering person.

Based on the above situation, the police judged that the store was extorted and immediately organized forces to conduct investigations. "We arrived at the so -called takeaway delivery address, which was actually a hotel near the catering merchant. After we arrived at this hotel, we found that the takeaway has not been dismantled at all. Later, we visited the hotel security personnel. There will be no one after the takeaway, and it will be thrown away for a few days. "Liu Qiang said.

After visiting, the police found that the so -called "customer" had orders in many restaurants in the area, and they all had experience in eating foreign objects and asked for compensation. The ordering address of the order was basically hotels around the restaurant. Liu Qiang revealed that after inspection of the courier rack around the hotel, the police found that multiple takeaway takeaway was still on the courier rack, and there were no traces of unpacking.

Liu Qiang said that similar situations were not only together, and there were many situations that used similar means to blackmail merchants. The "customer" lied that he had eaten cockroaches by himself, and then sent photos to merchants through a platform or WeChat to make claims and extortion of merchants.

After mastering a lot of evidence, the police began to arrest the suspect. However, after investigation, the police found that the suspect was not in Beijing, and it was a thousand miles away. The police quickly contacted the local public security organs and asked to assist in the arrest. On August 16, with the cooperation of the local police, the police arrested the suspect Wang Moumou.

The suspect Wang Moumou (second from left) was captured by the police

The suspect Wang Moumou explained that he had previously served as the chef chief in a restaurant in Beijing. He knew that once the restaurant was complained or a bad review, it would have a serious impact on the restaurant.

Liu Qiang introduced that the criminal suspect Wang Moumou did not have any serious work, and he had the experience of the catering industry to know this set of claims. Normally, let the merchant refund the refund, or the refund of three to ten times, he wants to use this method to "empty glove white wolves" and make money in this way.

At present, Wang Moumou has been criminally detained by the Beijing Haidian police in accordance with the law for suspected extortion, and the case is under further trial.

Police reminded that the restaurant should respond normally when they encountered a complaint, rather than spending money on the attitude of the people. In the case of similar situations, or discovering suspicious situations, report the case in a timely manner after retaining evidence.

Expert: Network malicious bad review behavior has constituted crime

The platform should establish an emergency treatment mechanism

In addition to the personal extortion in the case, in recent years, groups such as professional poor reviewers and professional critics have also appeared. Zhu Wei, deputy director of the Communication Law Research Center of China University of Political Science and Law, said that the behavior of similar network malicious evaluations and the behavior of this kind of bad review organization have actually constituted a crime. It is recommended that businesses who have been attacked by malicious or professional evaluation bravely picked up the law. Weapons protect yourself.

Zhu Wei said, "The online bad reviewer is illegal. They use different reviews and deletion of differential reviews to extort merchants, which is a scope of extortion stipulated in typical criminal law. After the money is deleted or posting it, it is a typical category of illegal operations in criminal law. These two behaviors have actually constituted criminal crimes. If you spend money to attack competitors, it may also involve commercial slander, anti -or not The right to protect the right of goodwill in the right of competition law and my country's codes of the Civil Code. Therefore, the attacked merchants should take out legal weapons in accordance with the law to protect their rights. If it is seriously reported in time, "

Zhu Wei suggested that the platform party must also establish an emergency treatment mechanism to jointly crack down on this illegal and criminal act.

"Poor evaluation is not an evaluation of the service, but the extortion of money, and its purpose itself is illegal. Therefore, the platform should have an emergency treatment mechanism. On the one hand, it is necessary to protect consumer rights.The difficulties encountered, at the same time, must also cooperate with the investigation and judgment of the case of the court of public security organs. "Source: Voice of China

Edit: Xing Zhibin

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