Women's delivery of courier lost 4,800 yuan bracelets, and the circle is called "only 300 can be lost in unbeatable price"

Recently, Ms. Lin, Chongqing City, sent two bracelets to Guangdong through Yuantong Express. Unexpectedly, one of the 4,800 yuan bracelets was missing. So, who moved Ms. Lin's express?

At the end of June this year, Ms. Lin bought two bracelets through Douyin live room, more than 6,500 yuan, and one more than 4,800 yuan. After receiving the goods, Ms. Lin didn't like it very much, so she negotiated with the seller to return. After the courier was packed, Ms. Lin paid the postage of the return.

A few days later, the seller told Ms. Lin that the wrapping received, but there was only one bracelet, and the other 4,800 yuan bracelet was not received. Ms. Lin quickly contacted Yuantong Express, but found that when the package reached Guangdong, the two boxes entangled together became one, and even the tape on the package changed.

Ms. Lin told reporters that, according to the appearance of the box, she suspected that one of the boxes was removed during the transportation. And when Ms. Lin was puzzled, another weird thing happened.

Ms. Lin said that from the information provided by the seller, a treasure mother asked for inquiries through the vibrato account and provided a photo of a bracelet. On the bracelet label in the photo, you can clearly see some information. This information is highly consistent with the information on Ms. Lin's loss of the information on the bracelet. This incident immediately aroused the seller's alertness and informed Ms. Lin as soon as possible.

Is this bracelet used by others to inquire, is it the one lost by Ms. Lin? Ms. Lin sent the inquiry message to the inquiry Baoma, but the other party had not responded yet. For Ms. Lin, who is lost during the express delivery process, who should bear the liability for compensation? How to compensate?

Ms. Lin told reporters that the staff of Yuantong Express acknowledged that she did lose a box because the Cainiao Station was not packed when it was packed, causing loss during transportation. Because Ms. Lin did not have a insurance price, the courier company could only pay 300 yuan, and Ms. Lin could not accept it.

So, is the payment of Yuantong Express reasonable? The reporter consulted the legal person. Lawyer Du Jiangyong believes that the preparation clause belongs to the format terms. The so -called format clause is to reuse the pre -determined use in advance, and it has not negotiated with the other party of the contract. Such clauses are generally restricted to the rights of the other party and exempt their obligations. Therefore, when the dispute occurs, it should be carried out in accordance with the explanation of the parties that is not conducive to the format. In other words, as long as Ms. Lin can prove the value of the goods, even if there is no insurance price, they can still ask the courier company to pay in full.

In this regard, what will Yuantong express? After the reporter called the customer service hotline, the staff said that they would arrange a complaint commissioner to reply.

As of press time, the reporter had not received any reply from Yuantong Express. Here, Xiaobian reminds everyone. Mailing valuable items, on the one hand, pay attention to preserving evidence that can prove the value of the item. It is best to take pictures of the packing process. On the other hand, you can also choose to insured. Express delivery is lost, and you can also quickly defend your rights according to the insured price. If there is a dispute with the courier company, you can complain to the State Post Administration. If necessary, you can also protect your rights through legal channels.

Source: Chongqing Radio and Television

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