Chengdu Central Court's "Network Director" Minsheng Communication Cars, driving towards fairness and justice

Is it difficult for consultation? Is it difficult to make opinions? Difficult to report complaints? Is it difficult to contact the judge?

Welcome to take the "Internet Directors" people's livelihood direct vehicles and reach the destination.

This special list is provided by all staff of the Chengdu Intermediate Court Network Director Center.

The reporter was informed today that the Chengdu Intermediate People's Court took the opportunity to create the "Court of Practical Demonstration Court for the Mass" as an opportunity to further solidify the concept of justice as the people, enhance the ability of the people, and fully release the new model of "judicial supply chain" management -internal and external communication and coordination centers. Application efficiency, actively build a network director center and officially launch.

It is reported that the "Network Director" special express train includes three major cars: 12368 call center, online service center, and data platform center. Each has its own characteristics, complement each other, and cooperates to provide sincere and high -quality litigation services for "passengers".

The call center increased from the original 8 seats to 15 to ensure that the 12368 litigation service hotline was made, connected, and continued. At the same time, in order to effectively solve problems such as the shortage of personnel and the pressure on the pressure of the 12368 hotline of the grassroots courts, starting from August 1, 2022, the hotline of 13 grass -roots courts such as Qingbaijiang Court has been collected in the region and batches of the area. Uniformly answered the reply, and conducted a comprehensive and systematic business training of the seats according to the actual situation of each court.

In accordance with the principles of "calls and classification, classification and processing", the court completes the request of the call of the incoming call personnel in full and comprehensive, and to identify the classification to ensure that more than 95%of the inquiry and inquiries should be recovered on the spot, and they should do everything.

The court also established a call center legal knowledge base to provide strong reserve support for the seat staff to ensure that the recovery standards are unified and the content is accurate; the professional team that integrates senior judges and judges with senior members and assistants will provide think tank guarantee for difficult problems that the seats cannot resolve on the spot.

The online service center actively adapts to the normalization requirements of the epidemic prevention and control, optimize one -stop litigation services, and provide the masses with multiple online service matters such as online cases, submit materials, and message judges to ensure that online and offline services have no different differences in acceptance, and the same standards. Really realize the data running more and let the masses run less.

The center integrates the opinions of the secretary's mailbox, the president's mailbox, mail, SMS and other opinions. Relying on the network director platform of the Chengdu Intermediate People's Court, it will be uniformly registered and identified, classified and transferred to the whole process, followed by the whole process, and strengthened supervision.

In order to more intuitive understanding what the people are anxious, what, what are the worries, and hope in the proceedings, the data platform center comprehensively concentrates on online and offline litigation services, network director platforms, 12368 intelligent service platforms, case service guarantee centers and other channel data Essence Corresponding to collecting and collecting the problems of strong reflection of the masses, highlighting, and frequent incidence of high incidence, demand -oriented continuously launch more measures, benefit the people, and benefit the people, and continuously improve the capacity, level and effect of litigation services.

Service purpose and goal

The Chengdu Intermediate People's Court stated that the "Internet Director" Express carried the people's new requirements and new expectations for judicial work, and insisted on the concept of "making convenience to the masses and leaving difficulties to themselves". The service guidelines for the response of things "are done one by one, and the parties, litigants, lawyers, and people are satisfied.

The train full of judicial temperature will drive towards the hearts of the people, and drive towards fairness and justice.

Chengdu Daily Jinguan Journalist Chen Di, responsible editor He Qixie Intern Editor Lu Yarui Photo Court provided

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