Your express delivery hasn't received it yet?Pretending to customer service logistics fraud, Xi'an Yanta Police invite you to find out!

Author:Sunshine News • Sunshine.com Time:2022.08.19

Sunshine News (Reporter Deng Longhui) Affected by the epidemic, it often causes a large number of courier accumulation. Many criminals take this opportunity to impersonate customer service to deceive the masses. Many people have been deceived.

Xi'an Yanta Police reminds you that the scams' scams are constantly renovated. Most of them obtain online purchasing family information and express information through illegal channels. One is to pretend to be a courier company customer service with the loss of the victim's courier. The buyer lied that there was a "quality problem" on the online shopping product that could be returned to the victim, or the consumer deduction needs to be canceled on the reason for the operation error; Provide the balance in the account, start small transfer, large amount transfer, loan, etc. according to its requirements.

Case 1

Due to the loss of express delivery

Mr. Yan made a complaint because he did not receive the courier, and then received a call from a self -proclaimed courier company employee, saying that the express delivery could be compensated, and the subsequent contact. At about 3 pm that day, Mr. Yan received a mobile phone number with a call -calling ID as 0087025947. The other party claimed that the courier customer service to handle claims. According to the requirements of the other party, Mr. Yan first added a WeChat signal of A88XXXXX (name: lost processing center), and then let him search for 8809 (name: National Express) public account and add attention. Finally, let it be here on the public account Enter a bank card account information under the name, and enter the received verification code together, and then receive a compensation of 100 yuan.

After the operation of Mr. Yan's requirements, the other party said that the bank card was unable to operate the sleep card (in fact, the bank card provided by Mr. Yan could not withdraw), and asked to replace the bank card. As a result, Mr. Yan changed a bank card to enter the information such as the account and input the verification code according to the prompts. As a result, the money of 45,000 yuan in the account was transferred out. Faced with such a result, the other party explained that because the first operation was wrong, the money was frozen. If you want to thaw, you must deposit 45,000 yuan to the designated account. Alipay borrowed and WeChat particle loan to borrow money to thaw.

Immediately afterwards, a WeChat signal was A836XXXX (name: Express Processing Center) added Mr. Yan to induce Mr. Yan through the voice and 0087025924 mobile phone number to open Alipay borrowing and WeChat particle loan respectively.

After lending 30,000 yuan and 7,000 yuan, after deducting Alipay withdrawal fees and 100 yuan compensation, Mr. Yan transferred the remaining money to the bank card designated by the other party.

However, the other party asked Mr. Yan to continue borrowing money on JD.com for less than 45,000 yuan. He was stopped by his girlfriend before he realized that he was deceived, but at this time he had been deceived for a total of 81,877 yuan.

Case 2

Based on the problem of shopping quality to be refunded or paid for compensation

Ms. Xiao received a call from a self -proclaimed Taobao merchant customer service at home. The other party said that there was a problem with the quality of lipstick purchased by Ms. Xiao before, and they could apply for a return refund. Card accounts and passwords, and during the so -called guidance operation, allow Ms. Xiao to complete a series of applications for online loans. After all the loans arrived, the scammers used the personal information and mobile phone verification code provided by Ms. Xiao to steal the money in their cards.

Fraud routine:

Step 1: The scammer obtains the online shopping order data of the victim through illegal channels, posing as a customer service, and contacted the victim to lie that there are "quality problems" on online shopping products, and actively proposed "return refund". After the victim provides the order details information, the victim has generated preliminary trust.

Step 2: The scammer further proposes that it needs to pass the platform certification before refunds, inducing the victims to provide personal information such as bank card numbers and passwords to the scammers.

Step 3: The scammer uses the personal information and mobile phone verification code filled in by the victim to complete the stolen transfer.

Case 3

Based on the mistakes of opening the toll project

Ms. Huang called the police that the scammers have been disguised as Taobao, Jingdong customer service, and bank customer service. They obtain the trust of Ms. Huang through the identity of the deduction of consumer deductions on the grounds of operating errors. Ms. Huang actively informed the balance in the account, and started small transfer, large amount transfer, loan, etc. according to the requirements.

Fraud routine:

Step 1: The scammer purchases the personal shopping information of the victim through illegal means, and obtains the names of the victim's name, mobile phone number, purchase of goods, date, address and other related information.

Step 2: Crissis of the liar as Tmall, JD.com and other customer service call the victims, make a mistake in operating by the staff, and open a member or set the victim to the agent. Because these need to charge It requires the operation to be canceled to avoid automatic deduction. Because "customer service" has the detailed shopping information of the victim, it is easy to gain the trust of the victim.

Step 3: After obtaining the preliminary trust of the victim, the "customer service" informed that the victim's application has been submitted to the bank. He needs to contact the bank customer service to cancel and get the so -called return. The "customer service" then transferred the phone to the so -called bank customer service. When the victim starts to talk to the "bank customer service", the "bank customer service" will ask the victims Alipay, Huayan, the balance of the bank card and credit status on the grounds of verification information, etc. Or, in accordance with the requirements of Alipay, the victims are induced to operate on Alipay in accordance with its requirements.

Step 4: "Bank Customer Service" will allow the victim to transfer a small money in Alipay to a certain bank's account (generally not more than 10 yuan) in Alipay, and inform the victim's information correctly so that the information is correct, so as to use it to be correct.This misleading the victim believes that the other party is really a "bank customer service"; since then, the victims have transferred the money inside the bank card to the "bank customer service" in accordance with the requirements of the "bank customer service" as required by the requirementsEach loan platform loan.Xi'an Yanta Police again reminded:

For the case of posing as customer service, the customer service staff who do not trust the call, especially when it involves money, will be vigilant. As soon as the official customer service platform of e -commerce or courier companies, inquiries and confirmation. Do not trust other ways of "customer service."Do not transfer remittances privately.

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