618 Shopping Festival is here to impersonate customer service fraud routines, you need to understand

"Customer service" is called, and there is a problem with the quality of the product to refund; if the courier is lost, claims can be made. What will you do if you receive such a call? Recently, a woman in Guicheng encountered the above -mentioned customer service fraud scams and was deceived more than 20,000 yuan.

On June 14, Ms. Zheng, who was working in a mall in Guicheng, received a call from a courier company. The other party accurately said Ms. Zheng's personal information and express information, and said that the express delivery was accidentally lost to Ms. Zheng. Seeing that the other party could accurately say her personal information and express information, she believed the other party.

According to the requirements of the other party, Ms. Zheng downloaded a video conference app and joined the other party's group chat. Subsequently, according to the guidance, Ms. Zheng opened the backup function of a third -party payment platform and clicked on the application for backup money. The third -party payment platform account was 500 yuan more. At this time, the other party claimed that he had claimed 500 yuan, but Ms. Zheng needed to return to 500 yuan to take the process before the claim was successful. Under the guidance of the other party's step -by -step guidance, Ms. Zheng opened the mobile banking app and entered the card number provided by the other party. The amount was entered at 26999. To this explanation, Ms. Zheng did not ask anymore. In the remarks bar, she wrote "certification funds, no need to transfer out", that is, I clicked "Next". As a result, Ms. Zheng transferred the 26999 yuan of her bank account to a scammer.

Police reminded: During the 618 Shopping Festival, the general public should polish their eyes and increase their vigilance. We should prevent fake customer service from being lost in courier or quality problems with the product. Pay attention to this type of fraud: first, the phone that receives self -proclaimed e -commerce logistics customer service, must verify the situation of the official website; second, formal online merchants return refund, no need to pay before; third, do not easily click on strangers Through WeChat, SMS, QQ, etc., the URL link or APP software sent by you; fourth, do not download and install the video conference APP according to the so -called "customer service" guidelines, and conduct screen sharing. This is actually the other party to control the software through remote assistance. Control your mobile phone, get your personal privacy information, and control the transfer.

Source: Guicheng Police Station

Edit: Foshan News Network Zheng Xiaoqi

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