When buying "Beauty", but in the "dispute", Shenzhen Pingshan mediation officer relieves sorrow for urban beauty

In recent years, the beauty and health shops that have adopted a prepaid consumption system have sprung up in the streets of the city. Driven by the beauty of beauty, urban beauty has set foot in it and "pay" for beauty, but followed by it, but followed by it. It may not be beautiful, but a dispute.

Recently, Liu Xiaoguang, a member of the People's Judicial Bureau of the Pingshan District of Shenzhen City, confessed the "Mediation Consumer Dispute Consumer Dispaying Consumer Dispaying Dispaying Dispaying Dispute Disputes in Pingshan District in Shenzhen" in the Pingshan District Court public account and the public account of the Shenzhen Intermediate People's Court. This reprint case is a microcosm of the resolution of people's mediation organizations at all levels in the jurisdiction.

In May 2022, the store in Pingshan District's M beauty and health museum opened to solicit customers with preferential paid ads. Ms. R was tempted by advertising and purchased 50 services for a beauty health card at one time. During the consumption period, under the sales of service staff, Ms. R spent more than 100,000 yuan, and successively purchased new service items such as alleviating symptoms such as lumbaric acid, sciatic nerve, uterine effusion, and menstrual irregularities.

I wanted to buy "healthy beauty" with money, but after a new consumption service for a period of time, Ms. R found that the service provided by the M beauty health museum did not achieve the effect when the staff's sales were promoted, and they did not feel the effect of it, so The request to refund the card refund. M Cosmetic Health Museum has always refunded the refund for funding tensions. Ms. R complained to the market supervision department and the Consumers Association. After two mediations of the market supervision department, neither parties failed to reach a settlement agreement. In desperation, Ms. R complained to the court to the court.

Under the guidance of the judge, Liu Xiaoguang, a people's mediator of the Pingshan District Judicial Bureau stationed in the district court for mediation. From the actual situation, based on the facts and the law as the criterion, for the particularity of the case, decided to adopt the "back -to -back" method. The case was mediation through the "Faculty Analysis Law" and "Communication and Emotional Law".

On the one hand, the mediator Liu Xiaoguang explained the law to the person in charge of the M beauty and health museum, clarifying that the contract performance of the contract should abide by the principle of integrity and trust, analyze the legal risks and responsibilities that may face the mediation, and guide the M beauty health care museum to consciously perform the obligation to refund the claims. On the other hand, starting from reasonable, explaining the current situation of Ms. R. The current situation of funds is indeed difficult. I hope to give the other party a certain process of processing. Comprehensive consideration of the demands of the two parties, the mediation staff rationally determined the refund amount, and formulated a mediation plan that both parties could accept.

In the end, under the mediation of the mediator Liu Xiaoguang, the two parties reached a mediation agreement. The M Cosmetic Health Museum agreed to refund the advance payment of 75,000 yuan on the basis of deducting the consumption amount of Ms. R. The pre -mediation and case of the case of the case not only timely safeguarded the legitimate rights and interests of consumers, but also fully considered the operational needs of market entities, and achieved the best unity of legal effect and social effects.

Text/Picture: Sixinxuan, Pingshan District Judicial Bureau

- END -