Luoyang's 9 -year -old girl played a game for more than 9,000 yuan, and the payer replied to the parents only withdraw 4378 yuan

Elephant reporter Zhang Chaofei/Wen Li Shubao/Picture

【Core Tips】

On August 11, Mr. Liu from Mengjin District, Luoyang City reported to Elephant Journalists that his 9 -year -old daughter Coco (pseudonym) downloaded a "mini world" game with a mobile phone during the summer vacation, and recharged more than 9,000 yuan one after another. "It was not until the child's mother returned the goods online, and found that the refund information of her mobile phone was found."

Subsequently, Mr. Liu contacted the customer service staff to communicate many times, "The other party said that only 4,378 yuan was returned, and I certainly did not agree."

[Incident] 9 -year -old girl playing mobile games, recharged more than 9,000 yuan one after another

On the afternoon of August 8th, when Mr. Liu's lover Ms. Yao went to the express point to pick up the express, he accidentally found a record of the game recharge on the mobile phone.

"At that time, I wanted to check whether the money returned online before was receiving the account. After opening Alipay, I found a deduction information for buying a mini currency." Ms. Yao said that she turned forward to the consumption record again. It reaches four or fifty times, ranging from 25 yuan to 500 yuan. After discovering the abnormality, I hurried home to ask her daughter, and I learned that she bought a mini coin while playing a "mini -world" game.

Mr. Liu introduced that his daughter Coco is 9 years old. He usually lives in school on the weekend and does not play mobile phones during school. He will play for a while after the operation at home. "The child is a child, sometimes I ca n’t see it. As long as the daughter is done, I will play with my mobile phone and I do n’t care too much." Mr. Liu said.

By looking at the deduction information, Mr. Liu found that for nearly a month, his daughter played a total of 9020 yuan for a "mini world". Because they are deducted from Huayan, bank cards, and credit card money, there are no text messages reminders. In addition, they usually look at the children and don't care.

"I see other children playing this game, so I played it." Cocoa said. As for why the child knows to pay the password, Ms. Yao said that sometimes she couldn't get busy and let the child take the mobile phone downstairs to buy things, so she knew the password.

[Reply] Parents contacted the game collector and were told that "retreat 4378 yuan is the highest amount"

On the afternoon of that day, after finding the child to play the game to charge the money, Mr. Liu found the payee Guangdong Huan Tai Technology Co., Ltd. based on the recharge record, and called the customer service phone, hoping to return the money back.

Mr. Liu said that the response to the beginning was that the video evidence that the child was required to play games recharge was retreated. "The child is playing games in his room, and there is no surveillance in the family. There is no video. Do not refund the money for various reasons. "

"There is really no way. I said that if I didn't refund the money, I could only sue, and the other party agreed to retire." Then, Mr. Liu uploaded the relevant certification materials according to the customer service staff. On the morning of August 11, Mr. Liu received a call from the staff of the game receiving party to agree to refund the refund, but only refunded more than 4,000 yuan as "minor care gold".

In response to the situation reported by Mr. Liu, on the morning of August 12, the reporter contacted the customer service staff of the game's payer. Customer service staff said that the customer manager will arrange the situation to verify the situation. If it does belong to the recharge behavior of minors, the platform will be refunded according to the situation. On the afternoon of the same day, Mr. Liu told reporters that the other party contacted him again and said that the maximum of 4378 yuan was refunded, and Mr. Liu said he did not accept it.

[Lawyer] Under -adult behaviors without the consent of the parents, parents have the right to request refund for the entire fee

Attorney Zhang Shaochun, director of Henan Chunyi Law Firm, believes that the 9 -year -old child is a person with restrictions on civilian behavior. According to Article 19 of the Civil Code, minors over eight years old to restrict civilian laws and implement civil legal acts. The agent of its legal agent or the consent and recognition of its legal agent; however, it can independently implement a purely beneficial civil legal act or civil legal acts that are compatible with their age and intelligence.

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