Langtao Sha | The driver "Full of Full" took the order, and ran for more than a thousand kilometers to deliver the goods but did not receive the freight.

New Yellow River Reporter: Zhang Chengdi

The goods were delivered, but 10,000 yuan of freight could not be received. Recently, Master Fu, a freight driver of Heze, Shandong, encountered a problem of rights protection. On July 9th, he grabbed a freight order from Heze, Shandong Heze to Guangdong on July 9th. After the goods were delivered, the freight was not received. Therefore, Master Fu complained to the platform and hoped to get compensation. The platform stated that the information publisher's account had been canceled, but it did not recognize the compensation. Master Fu believes that he pays 199 yuan of technical service fees to the platform, and the platform shall bear the corresponding responsibility.

New Yellow River reporter noticed that Master Fu mentioned the full app, and the copyright belonged to Jiangsu Manthun Logistics Information Co., Ltd.. According to public information, in 2017, Jiangsu Manchun Software Technology Co., Ltd. (full of transportation) and Guiyang truck Gang Technology Co., Ltd. (truck gang) merger composition Manbang group (hereinafter referred to as Manbang).

On August 9th, a reporter from Xinhuanghe called the full -gang complaint to handle the hotline. The staff said that the information publisher could not be contacted. Follow -up may be compensated according to the processing results. In this regard, the lawyer of Shandong Yaohun Law Firm, Gong Zhen, said, "The online freight platform should strengthen the audit mechanism and optimize the transaction process. At the same time, the driver should clearly consign the identity of the shipping party in the network, otherwise it will easily fall into the dilemma of rights protection."

Run more than 1,000 kilometers to deliver the goods, but the goods have not received the freight

In recent years, online freight has become a hot new format for the freight industry. Many truck drivers have taken orders through online cargo matching platforms. On July 9th, the truck driver who lived in Heze, Master Fu, who lives in the car and cargo matching APP "Full of Full", is preferred to grab a freight order from Heze, Shandong to Guangdong, and pay the technical service fee of 199 yuan Later, the contact information provided by the platform customer service was obtained. The two parties agreed to send 34 tons of board to the Guangdong river source within 3 days, and the freight was 11,160 yuan.

However, at the factory of the loading area, Master Fu encountered the real owner of this batch of goods. That is, the bridge between the cargo owner and the driver, help the car owner find the car, help the owner to distribute it, and then charge a certain "information fee". However, after the emergence of online freight platforms, the industry has gradually declined, and due to the lack of online supervision, there are many new types of online freight fraud in the name of the information department.

About 1,500 kilometers from Heze, Shandong to Guangdong, on July 10, Master Fu and his wife went to the car and stayed on the way. On July 12, Master Fu arrived in Heyuan, Guangdong's unloading place. According to the screenshot of the chat records provided by Master Fu, after the unloading was completed on the day, he contacted the owner Wu Gang (pseudonym) and the intermediary to ask for freight, but had misunderstood due to communication. Wu Gang said, "I asked who the master had to settle with the freight, and he said that he had to pay the money with his boss, so I paid the money to the intermediary." Master Fu said, "I mean to settle it to me, I may not express it clearly. He transferred to the intermediary. "Master Fu then contacted the intermediary, and the intermediary said that he would pay as soon as possible, but he did not pay the freight until the next day.

On the afternoon of August 9th, Xinhuanghe reporter contacted Wu Gang (a pseudonym) with the owner of the cargo. "I cooperated with this intermediary twice during this period, but as far as I knew he did not pay the transportation fee for the driver last time. "Wu Gang told reporters that he was an order issued on another freight platform. The freight given was 9,000 yuan." Later, I learned that this so -called intermediary took my list and posted an order as the owner of the cargo owner. The shipping cost is 11600 yuan. "

From August 9th to 11th, the reporter of the new Yellow River repeatedly called Master Fu and Wu Gang's two intermediaries, showing that the entry restrictions and could not be connected, and the WeChat of the intermediary's WeChat was not approved.

No prepaid payment is required to place an order, full help: might compensate

After being discovered, Master Fu immediately launched a complaint on the platform and hoped to get the platform compensation. Master Fu believes that since he paid the platform herself, the platform should review the information of the order publisher and bear the corresponding responsibility. According to multiple recording provided by Master Fu, the platform party said that the account publisher account had shut down, but it was not recognized for compensation. Master Fu believes that he pays 199 yuan of technical service fees to the platform, and the platform shall bear the corresponding responsibility.

"I have grabbed this order through full gang and paid the platform to the platform. The platform should bear some responsibility." Master Fu told Xinhuanghe reporter. "There are two ways to pick up the platform for the platform. One is a normal list. In contact with the cargo owner, there is no need to pay the fee; the other is full and preferred, the freight is higher than the market price. When grabbing the order, you need to pay a certain fee to the platform. They (full of customer service) will provide the owner contact information. "

On the afternoon of August 9th, a reporter from Xinhuanghe called Master Fu Gang's complaint hotline in the name of Master Fu. A staff member said, "As long as you pass through platform transactions, the platform can ensure that it must be lost, the deposit must be guaranteed, and the freight must be chased. It means that when the driver cannot receive the freight, the staff will be recovered. If the information publisher cannot be contacted, it will take other solutions or methods. "Later, the reporter proposed that the order that was preferred by the full gang, the platform, platform, platform, platform, platform Whether to review the consigneous information, the staff said, "The full gang is preferred to publish high -quality supply, and the price is higher than the market price. There will It will be issued. "For the question of whether the reporter has a compensation mechanism, the above -mentioned staff said that the results of the actual complaint should be subject to the results of the actual complaint, and it may be compensated. In response to Master Fu and full of customer service, Xinhuanghe reporters have downloaded the two apps that are full of drivers and full of cargo owners. You can enter the audit; when the reporter replaces the mobile phone number registered cargo owner, you only need to fill in information such as personal delivery requirements. You can complete the registration without uploading your ID card or company qualification certificate. Subsequently, the reporter tried to publish a freight order in the Manchu Youxian section, filling in the goods information such as the name of the goods, the place where the departure and destination, and the destination. After the reporter deleted the order, there was a full -help customer service to call the reason for deletion, and said that it could be published on behalf of the release, and there was no need to review the relevant qualifications of the owner.

Related units: mainly to solve consultation, lawyer: The online order must be clearly considers the identity

At present, Master Fu has complained to the relevant units to the relevant units of the 12345 hotline in Nanjing.

On August 11, a staff member of a branch of the Nanjing Market Supervision and Administration Bureau told reporters that for similar incidents, they suggested that the driver master should coordinate with the full transportation and follow the contract. If they do not recognize and complain, they are also based on negotiation to solve problems, or drivers can also protect their rights and interests through legal means.

Shandong Yaoshun Law Firm said, "The network freight platform does have the situation of poor supervision and strict review. For operators, the user registration information, identity authentication information, service information, and trading information of the actual carrier and shipper should be recorded, and relevant tax -related information is preserved to ensure the authenticity, integrity, and availability of the information. At the same time, in this incident, in this incident It also reflects that under the circumstances of poor platform supervision, the truck driver should pay attention to clarify the consignor status when receiving orders, understand the relevant situation of the carrier, and communicate well. The situation is really easy to fall into trouble in terms of rights protection. "In addition, Gong Zhen said," In the incident, the behavior of 'intermediaries' behavior is suspected of fraud, and drivers are advised to report the case to the public security organs. "

New Yellow River reporter noticed that on April 30, 2021, the Office of the Inter -Coal Conference Office of the Cooperation of the New Capture of Transportation had interviewed the Manfang Group, pointing out that there was an unreasonable pricing mechanism, unfair operating rules, production and operation and operation of production and operation. Outstanding issues such as irregularities and the inadequate responsibility of the subject. Some of the platform's operating behavior is suspected of infringing the legitimate rights and interests of the truck driver, and the majority of truck drivers have strongly reported it. The interview requirements are made to formulate business rules reasonably. Before the adjustment of major business rules such as trading rules, dispatch rules, freight rate rules, and charging standards, we must communicate with the truck driver to communicate and negotiate, understand the demands of the driver's group, and optimize and adjust the driver's reflection of concentration. (The picture is provided by the respondent)

Edit: Weekend

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