alert!Criminals pretend to customer service and cheat your money in the name of claims!

Have you received a customer service phone from the shopping platform

The quality problem of the purchase of goods purchased

To refund you and compensate for compensation

Ask you to download the app and fill in personal information

recently

Xinhua Branch Interpol Six Squadron

Successfully prevented the fraud cases of losing customer service together

At 18:00 on June 8th, the squadron received Ms. Zhang from Ms. Zhang in the jurisdiction that he received a call from a self -proclaimed customer service at home, saying that the quality of the product purchased from the Internet requires claims. Enter the bank card number and a "claims". Ms. Zhang found that her bank card had a SMS reminder to remind that the customer service said that she needs to verify whether Ms. Zhang's bank card is normal, and Ms. Zhang entered the claims copy again. Ms. Zhang found that there was a problem and then reported to the police.

After receiving the police, the police immediately went to Ms. Zhang's house to let Ms. Zhang close the app to terminate the operation. At the same time, she stopped paying the receipt account and recovered 14,400 yuan in time. The police informed Ms. Zhang that this was a typical posing as a customer service fraud case. She entered the amount of transfer, and revealed to Ms. Zhang in detail the usual tricks of such cases, which eliminated Ms. Zhang to eliminate doubts and avoid property losses.

Police tip

1. When encountering such scams, please be careful to verify the identity of the other party. You can contact the e -commerce platform customer service or contact the online store customer service to confirm whether there is a refund or a wholesaler account;

2. The official customer service of the e -commerce platform will not add your WeChat friends. Please do everything on this platform;

3. Once the other party lets you operate transfers or borrowed loan products, you should ignore it;

4. The verification code and various passwords should be carefully kept. Do not click on the refund link from the other party.

Source: Xinhua Branch

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