Letter of the Provincial Market Supervision Bureau on the Report of Complaints in Market Supervision

Letter of the Provincial Market Supervision Bureau on the Report of Complaints in Market Supervision

Recently, a few people faked the names of consumers to complain to the market supervision department and report to the market entity to put pressure on market entities to obtain unfair interests, which greatly interfered with the normal business activities of the market entity. In order to safeguard the legitimate rights and interests of consumers and operators in accordance with the law, and create a good business environment, the reminder of the complaint reporting behavior in the market supervision field is notified as follows:

The first is that complaint reports should be legal and legitimate. Complaints and reports are the basic rights given by the law to consumers. The purpose is to safeguard their legitimate rights and interests and supervise the operating behavior of the market subject. Complaints and reports must be proper, procedures, and appropriate behavior; we cannot abuse the right to report complaints, adopt improper or even illegal means, and interfere with the normal business activities of market entities.

The second is that the request of complaints should be reasonable. When a dispute over consumer rights and interests occurs, the complaint reporters shall make reasonable demands in accordance with the damage of their own rights and interests and relevant laws and regulations. It should not exceed the category of legal categories, and the implementation of extortion and threat intimidation should be implemented.

The market supervision department welcomes consumers to exercise the right to report complaints in accordance with the law, actively participate in the construction of the consumer environment, and promote the standardized and legal operation of market entities. Common efforts of the business environment.

Hubei Provincial Market Supervision Administration

August 1, 2022

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