Yun Qihui ｜ Consumers in Neijiang, Sichuan, have not received the investigation of the owner of the dealer after buying furniture and building materials.

Cover reporter Huang Xiaoqing

On August 7, in a community in the urban district of Neijiang City, Sichuan Province, the hardcover house of Li Qianjiang can be checked after installing the wardrobe and other furniture. But now because of the problem of the furniture shop owner, the time of staying becomes far away.

In anxiety, not only Li Qianjiang. About 60 consumers, I bought furniture building materials at the Red Star Macalline Neijiangjiang Sweet City Shopping Store, and the imperial doors and windows purchased furniture building materials, but after paying the money, the furniture did not enter the market. In mid -July this year, Zhongmou (a pseudonym) of the boss of the two stores was incident and was investigated by the investigation before consumers realized that they were deceived.

"The mall said that the money did not give them to them. In this regard, the mall and manufacturer expressed their inconvenience to disclose the solution on the grounds of investigation.

Pay the money to buy the furniture for the store and do not wait for the goods

On December 20, 2021, the new house had not been delivered yet, and Li Qianjiang couldn't wait to go to the Red Star Macalline Neijiang Jiang Tian Tiantong City Shopping Store to book a cabinet. "Because of the high cost performance, he chose Cafan customization." Li Qianjiang paid the deposit that day.

Consumer shopping receipt

After the house was delivered in April this year, and after the ceiling was made in June, Li Qianjiang made up the end. So he was divided into three times, and passed 43331 yuan to the store through WeChat or Alipay. However, he did not wait for the custom cabinet.

Zhang Xiaobing's house belongs to the water house, and there are more cabinets that need to be installed. From February 12th to June 14th this year, he has paid 87,419 yuan to book wardrobes, cabinets, wall cabinets, etc. "It's all WeChat transfer to the manager, and then the manager transferred to the boss Zhongmou."

After the incident, everyone found that Zhong Mou not only had custom stores in the mall, but also the doors and windows of the royalists. Both stores were deceived. There were more than 60, and the amount of deception was about 3 million.

Kefan custom store

Pay the house to the furniture store and the construction of the furniture store is stagnant.

Ms. Hong regretted watching her unprepared hardcover room.

Her house was handed over in April this year. On May Day, while the mall was engaged in activities, Ms. Hong walked into the Red Star Macalline Neijiangjiang Sweet City Shopping Mall. Originally, she was only intending to buy balcony blocks at the imperial doors and windows. However, listening to the salesperson said that the boss has a customized store that can be customized in the whole house. After a professional team for house decoration, she handed over 11,6700 yuan to Coffan, purchased wardrobes, cabinets, doors and windows, etc., and agreed to the new house Modification.

At noon on August 7, under the leadership of Ms. Hong, the reporter came to her new house. On the floor and the door of the elevator exit, the words "Coffan decoration, welcome to visit". All wall paint in the new house was scratched, and the developers' original doors, windows, cabinets, etc. were also unloaded and unknown.

Ms. Hong's hardcover room was suspended after being demolished

But since the start of construction in May, the project has stopped working. "The boss delays for various reasons, such as the middle and college entrance examinations, and working lawsuits." Ms. Hong became more and more uneasy.

Ms. Liu's situation is similar to Ms. Hong, but she has handed her clean water house directly to Zhongmou to decorate. From the end of last year, a total of 282,138 yuan has been paid. The project progress has stopped and stopped. At present Ceiling and tiles in the living room, dining room, and balcony.

The store in the mall has opened the unmanned operation police that has been investigating the case and is investigating

On the afternoon of August 7, the reporter visited the Red Star Macalline Neijiang Jiang Tianchang City Shopping Mall Store and found that the door and window on the third floor and the royal doors and windows on the fourth floor still opened the door, but the store was unattended. The items are messy.

Zhou Mou, a customized manager customized by the phone, claimed to be one of the victims, and paid 450,000 yuan to buy furniture and did not install it. "The boss received the money because the funds could not be transferred to the customer."

Zhou made more than a year in Kewan's customization, and she confirmed that the store was authorized by the manufacturer. She also said that Zhong Mou had a decoration company before, and all customers who encountered demand were also decoration, but the actual decoration company was gone. At the end of June, Zhou found that the goods ordered the goods had not been tightened, but every time he asked Zhong Mou, he delayed it for various reasons.

Zhang Xiaobing said that on July 18, a clerk sent a message to the client that Zhong had an accident. On July 22, when the mall organized a client to coordinate, a leader revealed that Zhongmou had been sentenced tofending the crime.

The reporter verified from the Economic Development Zone of the Inner Jiang City Public Security Bureau that the public security organs have indeed filed the case, and the specific situation of the case is under investigation.

Consumers' difficult rights protection malls and manufacturers expressed their inconvenience to disclose solutions

After the incident, consumers quickly united and formed a WeChat group to jointly defend their rights. There were already 88 members in the group.

Red Star Macalline informed the victim to register at the front desk to understand the situation. The manufacturers of Custom customization and the royal doors and windows also sent regional managers to coordinate.

Emperor Door Window Store

Ms. Hong said that she could not accept the processing method given by the three parties. "Red Star Macalline said that money did not give them to them, which means that it has nothing to do with them." The doors and windows of the house and window of the imperial doors and windows involved two brands, one of the royal doors and windows, the one of the two brands of Ms. Hong Bought. "The emperor says that we are dual brands, which means to follow the legal channels to solve it. Kefan customized the cost of replenishing costs."

On the morning of August 8th, Liu Xinhua, manager of the planning department of Red Star Macalline, said that Red Star Macalline did not accept interviews and involved criminal cases. The public security organs were investigating. The customer's money is indeed given to the store, and the mall also gives subsequent solutions, but the specific plan is not convenient to disclose.

Hu Wei, the manager of Caifan's customized area, is also on the grounds that the public security organs are investigating and inconvenient to disclose specific details and customer solutions. The reporter asked if the customer was required to pay the cost before paying the cost? Hu Wei also said: "The cost price of each customer is different, and it cannot be disclosed now." But it did not deny it.

The customer service of the imperial doors and windows contacted the reporter and the regional manager, but as of press time, the manager had not answered the phone call.

The cover news will continue to pay attention to the follow -up situation.