How can the supermarket "non -quality issues not return"

On August 4, when the author was a staff member of the Market Supervision Bureau, when the supervision and inspection of the construction of normal civilization construction, I found that a small and medium -sized food department store supermarket in Dahan Road was found in multiple eye -catching notices in the store. The author immediately carried out legal propaganda and education and ordered the store to revoke the notice.

We often see the operators' hanging and posted signs and signs in some operating places, telling consumers what they should pay attention to when buying goods or receiving services. When consumers purchase goods or receive services, once they put forward different opinions on this product or service, the operators will be responsible for the reasons of these long -specified store notices, statements, notices, etc. In this case, many consumers are very angry but do not know what to do. In the end, they often swallowed their voices.

Let's take a look at how relevant laws and regulations stipulate. Article 26 of the "Protection Law of the People's Republic of China Consumer Rights and Interests" of Article 26 of the operators shall not make or restrict consumers with format terms, notifications, statements, shop notices, etc. Rights, reducing or exempting operators' responsibilities, aggravating consumer responsibilities such as unfair and unreasonable provisions of consumers, shall not use format clauses and use technical means to enforce transactions.

This article specifically mentioned that the content of the format terms, notifications, declarations, shop notices, etc. contains the content of the preceding paragraph, and its content is invalid.

From this law, it can be seen that the law does not allow operators to set up notices, statements, and notices that damage consumer rights and interests at operating venues. Even if they are established, their content is invalid, and it cannot be exempted from the responsibility and obligations that the operator should bear Essence

Obviously, this supermarket exemption of this supermarket in Dahan Road violates the principles of fairness and honesty and trustworthiness, and it also violates the compulsory provisions of the law. It is also inconsistent with the normal construction of a national civilized city in Loudi. In this case, the author recommends that consumers can boldly propose to the store, or call the 12315 complaint hotline to report.

As an operator, what should I do if I worry about individual consumers' unreasonable return? The author recommends that, on the premise of civilized law -abiding operations, it can refer to Article 25 of the Consumer Rights Protection Law of the People's Republic of China and Article 173 of the "Management of Drug Operation Quality Management". There is no reason to refuse to refuse the following products. return the goods:

(1) Consumers set; (2) Fresh and easy to rot; (3) online download or digital products such as audiovisual products, computer software and other unpacked consumer; (4) newspapers and journals delivered. (5) Except for the quality of the drug, the medicine shall not be returned once it is sold.

At present, Loudi is struggling to overcome difficulties, and the normal long -term promotion of the construction of civilized cities in the country to a new level. Honesty and trustworthy as an important part of spiritual civilization requires the general maintenance of the general public and operators to let us join hands to protect them together. Civilized home. (Roda Yi)

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