Report Report | Convenience Hotline must be "hot" but also "real"

The convenience hotline must be "hot" but also "real"

——Chn open up the "12345 · Linyi First Development" platform series of comments seven

"12345, something to find a government", this is a well -known sentence. Since the operation of the "12345 · Linyi First Development" platform, the number of registered users has continued to increase, and the popularity of citizens has continued to rise. Taking the 29th week of 2022 as an example, in just one week, the hotline accepted a total of 110,594 people's demands, with an average of 1,5799 daily, an increase of 1.8%over the previous week. As the city's office for the people's office, the "12345 · Linyi starting" platform has entered the hearts of the masses and truly became the "Lianxin Bridge" of the party committee, the government and millions of households.

The quantity is the best proof. With the development of the hotline platform, the city compiled the "Government Services Hotline Weekly" every week to summarize the requirements of the hotline in the last week, the acceptance of the work order, the hotspot issues, and the typical cases. Data and information in economic construction and business environment have provided important references for promoting refined management of Linyi. According to statistics from the 29th week, in the demands of the enterprise, 63,998 helped categories, accounting for 57.9%; 23106 consulting categories, accounting for 20.9%. This fully proves that although the starting platform has been completed for a short time, it has made rapid progress and great results. It has attracted much attention and dependence on the masses. It has won the recognition and praise of the masses, creating a unique government service brand with unique Linyi characteristics. Citizens have difficulties and problems, and the starting platform becomes the first choice.

The hot spot for appeal is the direction of hard work. For a large population market like Linyi, urban governance must not only pay attention to the overall economic and social development, but also pay attention to the urban and rural people's livelihood. The launch platform not only became the "Lianxin Bridge" of the party and mass groups and the "barometer" of social conditions and public opinion, but also became the "monitoring instrument" of information sources and policy implementation of party committees and government decisions. In a sense, the hotline platform is a mirror. The hotspots of the masses listed on the weekly report are both the "urgency and sorrow" of the masses and our efforts. It is necessary to give full play to the service functions of the hotline to handle the livelihood, observe public opinion, and solve problems, and go deep into the grass -roots level to investigate the people's sentiment, listen to the people's voice, and solve the people's worries. Time effect, effectively solve the highly prominent problems of the masses.

Sorting is a manifestation of style. Each issue of weekly reports must sort the demands of the county, district, municipal departments and linkage units this week. Statistics have found that there is a large difference in the undertaking volume of the county and municipal departments, which may be related to the demands of the masses, but it is more reflected that the relevant work is not in place, and the style of "strictness, true and fast" has not been done. Real place. For example, in the situation of the demands, the proportion of consulting and help category is very large, and the hotspots of demands to focus on the industry are obvious. This shows that some departments and units do not really take the masses as their own affairs, and their superiors and measures have not implemented it; some " "Floating", do not learn, do not think, do not study, and can not take practical solutions to the masses' demands; some just responds to it. Reflects and so on. The fundamental purpose of our establishment platform is to solve problems for the masses. Although the sorting of sorting is only a means to promote work, not the purpose, but we must also take the ranking as a "alert", go to the problem, face the problem, and make up for the shortcomings. The board, grasp the implementation, and earnestly achieve "a hotline warm people's heart", and truly make the "problem hotline" a "happy hotline" of the masses.

The "12345 · Linyi First Development" platform, one ending with the masses, connected to the party committee and government, is not only the center of "blowing the whistle" and "accepting the appeal" work, but also the specific grasp of the grassroots work. As long as we adhere to the demands of the masses as the "whistle", turn around the masses, sink to the front line to make the hotline "hot" more "real", and we will definitely win the trust and support of the masses. ", Serve the" last meter ".

Reporting commentator

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