Hangzhou, Zhejiang: Coincidentally use the "Hexagonal" new model to efficiently help the dispute to solve the dispute

Recently, with the person in charge of Hangzhou One Architecture Decoration Co., Ltd., the person in charge of the Hangzhou Architectural Decoration Co., Ltd. delivered 100,000 yuan in cash to consumers, and a 7 -month decoration consumption dispute, in the mediation room of the Gonglu Bridge Market Supervision Office, Hangzhou City, Hangzhou City, Zhejiang Province, obtained Solved successfully. The reporter learned that this is a successful practice of the "hexagon" mediation model of Gongshu District.

▲ Lin Haiyan/Figure

At the beginning of 2021, the Gongxuqiao Market Supervision Office of Gongshu District and the Law Firm in the district set up a "1+1 mediation studio" to explore the use of "market supervision+public welfare lawyer" as the mediation force, "administrative mediation+civil mediation, private mediation "In order to operate the mechanism, take" social effects+legal effects "as the ultimate goal, implement the construction of" coordinated "and" rule of law "of grass -roots governance, and effectively resolve contradictions to the new model of the grassroots.

This year, in the process of mediation involving a decoration quality dispute with a amount of about 100,000 yuan, in addition to consumers and operators, market supervision institutes have successively contacted the Consumer Protection Commission, the Hangzhou Architectural Decoration Industry Association, the lawyer team, the judicial department, etc. Social forces in the field began to try to explore the "hexagonal" mediation model of three -dimensional hexagonal sides.

"Because the decoration process is long, it involves multiple links such as contracts, design, procurement, construction, installation, acceptance, and the rapid development of the whole house in recent years. Time discover and seek help. "Hou Wanying, a staff member of the Gongxuqiao Market Supervision Institute, who experienced the full process of the" Hexagonal "mediation model, said," We received the company's decoration materials in September 2021. Reporting, investigated after accepting the complaint, and going to brand stores, consumer housing, decoration companies, etc. to conduct on -site investigation and evidence. "

After excluding illegal acts in the field of market supervision, in order to help consumers resolve complaint disputes with the least energy and minimum cost, the Gongshu District Market Supervision Bureau invited Hangzhou City in accordance with the "1+1 mediation studio" model. Experts from the Architectural Decoration Industry Association and lawyers from Hangzhou Zhiren Law Firm participated in the mediation. On the one hand, the parties persuaded the parties to cooperate with the dispute mediation through the influence of the industry association; on the other hand, the professional lawyers are requested to communicate with consumers from a legal perspective.

"Lawyers can help consumers carry out rational analysis, and can better protect more comprehensive protection from the perspective of consumers' practical interests." Shi Weiwei, a lawyer of Hangzhou Zhiren Law Firm, further introduced.

Due to the high amount involved, considering the actual operating conditions and compensation capabilities of the operator, in order to dispel consumer concerns and improve the effectiveness of administrative mediation, the Gongshu District Market Supervision Bureau and the People's Mediation Committee of Gongyuqiao Street introduced judicial confirmation. Participate in the final on -site mediation together, and opened up the "last mile" of the mediation landing, that is, if the parties (operators) refuse to perform or have not fully fulfilled, consumers can apply to the court for compulsory execution without litigation again.

"Finally, after patient mediation, the person in charge of the decoration company was delivered by the staff of the market supervision office, the mediation staff of the people's mediation committee of the judicial institute, the lawyer and industry association personnel, and delivered the compensation of 100,000 yuan to consumers in the form of cash. . This also means that we have tried to mediate in the "hexagonal" mode for the first time. "Tu Qinqian, deputy director of the Complaint Center of Gongshu District Market Supervision Bureau, summarized.

Relevant sources said that the "hexagonal" mediation model has achieved integrated services for consumer mediation, people's mediation, judicial confirmation, and sharing courts. I look forward to this model to attract more social forces, public welfare organizations, and volunteer groups to join and condense All parties promote the fairness of consumption, and provide more high -quality and efficient social co -governance experience for the resolution of social contradictions and disputes.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Shi Benyun

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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