The consumer rights protection work of the Chengdu Shuangliu District Market Supervision Bureau for the people is well received.

"Thank you so much, Director Xiong, if it wasn't for you, my car would not be repaired now." On the afternoon of August 2, 2022, a man was sweating, and a man was sweating and hurried into Chengdu Shuangliu. The West Hang Port Market Supervision Office of the District Market Supervision and Administration went straight to the office of the deputy director Xiong Rui, and then took out a banner and said excitedly.

In May of this year, Mr. Liu found the 4S shop for repair due to the quality problem of the car purchased. The 4S shop said that because the parts were not available, they could not be repaired for the time being, and they did not agree with Mr. Liu's request for providing mobility vehicles. The car has been dragged for nearly 2 months and has not been repaired. The 4S shop also suggested that Mr. Liu solved it through judicial channels. In desperation, Mr. Liu called the mayor's hotline to complain.

After receiving the complaint, Xiong Rui immediately contacted Mr. Liu to understand the details. Subsequently, Xiong Rui led a team to the 4S shop for investigation and verification. According to the survey, law enforcement officers organize 4S store employees to study the "Regulations on the Refining and Return Responsibility of Home Motor Products and Replacement". Among them Those who are waiting for repair parts) should provide consumers with spare vehicles from the 6th on the 6th, or pay the consumer for reasonable transportation costs. . "Article 24" The following situations appear in the validity period of the three packs of household car products. If consumers choose to replace the household car products or return the house with a car purchase invoice and three -pack vouchers, the seller shall change or return the goods: (4) Due to the accumulated repair time of quality problems exceeding 30 days, or for more than 4 times due to the same quality problem, "the same quality problem" and other regulations. At the same time, law enforcement officers requested the relevant person in charge of the 4S store to inquire the logistics of the components required on the spot. The 4S shop gives a commitment to repair the car for Mr. Liu as soon as possible.

In the end, the 4S shop repaired Mr. Liu's car for 5 days. Under the patience of Xiong Rui, the 4S shop compensated Mr. Liu's traffic subsidy 4,500 yuan, and Mr. Liu's demand was successfully resolved.

With the increase of consumer awareness of rights protection, the number of complaints has continued to increase. It is understood that from January to July this year, the Shuangliu District Market Supervision Bureau handled 19208 complaints and reports. A large number of consumer complaints every day require more professional and responsible law enforcement personnel. The Western Hang Port Market Supervision Office has always put the interests of the masses first, fulfills its duties, patience and meticulousness, and continuously improves law enforcement capabilities and levels. Among the more than 2,000 complaint disputes dealt with this year, the satisfaction rate reached more than 95%and received 6 Jinqi.

In order to effectively improve service efficiency and better safeguard the legitimate rights and interests of consumers, in recent years, the Shuangliu District Market Supervision Bureau has actively explored new measures for consumer rights protection, and actively responded to social concerns and the "urgency and anxiety" of the masses. "We have formulated the" Implementation Measures for the Management of the Political Consultation of the Internet ", clarify our responsibilities, standardize processes and time limit, and build a full -process closed -loop working mechanism; and use the" National 12315 Mobile Working Platform "function And the opening of consumer disputes online handling 'green channel' has greatly reduced the cost of rights protection. At the same time, strengthen supervision and lead the department to conduct in -depth analysis of the complaint reporting work every month. The problem solving has been implemented, and it is effective. "The relevant person in charge of the Shuangliu District Market Supervision Bureau introduced. (Chen Yan reporter Cheng Boquan)

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