The Sichuan Provincial Consumer Commission publicly solicited the clues of the "overlord clause" in the consumer field

It is forbidden to bring your own drinks, free gifts, and special offer products. In daily consumption, it is as small as a paper announcement and a contract. In order to promote the fairness of consumption and further protect the legitimate rights and interests of consumers, from now on, the Sichuan Provincial Protection Consumer Rights Committee (referred to as the Sichuan Provincial Consumer Commission) solicited the clues of the "overlord clause" to the majority of consumers, and organized the unfair format contract "you Click me to comment "activity.

Li Aiwei, deputy director of the Legal Department of the Provincial Consumer Commission, said that the "Overlord Terms" is to eliminate or restrict consumer rights, reduce or exempt operator responsibilities, increase consumer responsibilities, etc. Consumers are unfair and unreasonable. "Overlord clauses" are not uncommon in daily consumption. There are clauses that reduce or exempt the merchant's own responsibilities: "Special offers will not be refunded", "the product is considered as a quality problem once it is signed." Terms of consumer rights: "This product is not responsible after the cabinet is left"; the exemption clause caused by consumers' personal injury, such as in the tourism contract, which is stipulated in the travel agency to be damaged by the travel agency's tourism Consumers seek the clauses and terms of relief, such as the right to abandon complaints, reports and litigation; and so on.

The "Overlord" not only violates the legitimate rights and interests of consumers, but also destroys the market environment of fair competition. The Provincial Consumer Commission launched this activity, hoping that consumers can distinguish the "overlord clauses" and bravely say "no". Consumers can send the clues of the unfair format to the Provincial Consumer Consumer Email [email protected] (video or picture), or search for the "Sichuan Consumer Commission" WeChat public account, Sina Weibo, Douyin, message or private message. The provided clues must include the specific content, video or picture evidence materials, and effective contact information. The deadline for clues is July 31.

After receiving the clues, the Provincial Consumer Commission will carefully analyze and invite consultants to conduct professional interpretations. In response to serious infringement of the legitimate rights and interests of consumers, the Provincial Consumer Commission will launch procedures such as interviews, disclosure, and consumer civil public interest lawsuits in a timely manner, urge enterprises to rectify, and make the "overlord clause" no longer "overbearing".

Reporter Kang Sha

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