@, The new residential community delivery measures have been adjusted!The owner's open activity has a new specification

The Qingdao Housing and Construction Bureau issued a notice: "4 3" delivery measures for new residential communities!

Qingdao Daily/Guanhai News, September 6th, in order to effectively safeguard the legitimate rights and interests of the majority of owners, recently, the Qingdao Housing and Urban -Rural Development Bureau issued the "Notice on Strengthening the Security Related Works of New Housing Projects".

Establish a "4 3" delivery measures for residential projects

In order to ensure the implementation of residential project delivery warranty, the "Notice" mentioned that the "4 3" delivery warranty measures were implemented in the new residential community, that is, 3 positions explicit information, 3 channels are allowed to be reported, 3 levels of protection and maintenance, 3 types Active feedback by way-

3 positions explicit information. The construction unit sets up the lobby, elevator car, and indoors to set up the "Public Institute of Housing Engineering Delivery and Acceptance", "Quality of Housing Engineering Quality Problems"), and "Secretary for Quality Problems of Residential Engineering";

Three channels are reported. After the residential delivery, the owner's quality problems occur during the warranty period may report to the house maintenance department and the property customer service department for repair. Each department shall respond to the owner's repairs in time and fulfill the warranty obligations. If the owner is not satisfied with the maintenance method and timeliness of the real estate department, you can also complain to the construction unit "project general";

3 hierarchical maintenance maintenance. Construction units should deal with various quality issues, simple problems "repair immediately", general issues "time limit", and "commitment repair" of complex issues;

Active feedback. By distributing the "Promise for Housing Engineering Quality Maintenance and Treatment" to the owner during the delivery of the house, the owner posted the "House Engineering Owners Open Activity Quality Maintenance Instant Form" in the house after the opening of the owner Feed the owners in 3 ways to establish the owner and the construction unit to trust each other.

Strengthen the "4 clear" quality complaint management of residential projects

The "Notice" states that the construction unit shall fulfill the warranty obligations in accordance with laws and regulations, clarify the main responsibility of the construction unit in the quality complaint of residential engineering, and clarify the period of guarantee, processing process, and processing methods.

Clarify the subject of responsibility for quality complaints. As the first person responsible for the quality of the project, the construction unit is the primary responsibility for the quality of the project. The construction unit shall conscientiously fulfill the warranty obligations in accordance with the relevant provisions of laws and regulations and the contract.

Clearly delivered the warranty period. The construction unit shall perform the guarantee liability obligations in accordance with national regulations and contracts, and the delivery period of the construction unit shall be calculated from the date of completion and acceptance of the construction unit; The liability obligation of warranty is calculated from the date of delivery of the delivery warranty of the owner of the house. If there is a time difference between the two, the construction unit shall fully inform the owner through the contract.

Clarify the process of quality complaints. The construction unit shall actively accept the quality complaints, strictly follow the processes such as accepting confirmation, maintenance, and review feedback, and to be tracking, implemented, and feedback on each quality complaint. After the maintenance is completed, it should be confirmed with the petitioner, and a written signature material should be formed.

Clarify the method of quality complaints. The quality issues that are clear, clear, and easy to judge are led by the construction unit to organize relevant responsible units to propose opinions and communicate with the complainant and confirm it. For the quality problems of unclear responsibility, large controversy or large security, and hidden dangers in use, the construction unit should be fully negotiated with the complaint to jointly aggregate the disposal method. solve.

The supervision agencies of each district (city) shall strengthen the supervision of the implementation of the primary responsibilities of the construction unit, strengthen the reporting, linkage, and credit management of participating units in accordance with the law, urge the construction unit to strictly implement the "4 3" guarantee measures, and follow the "4 clear" Work requirements actively coordinate and handle quality complaints. Other responsible units such as design, construction, and supervision shall perform their duties, strictly implement the construction standards and warranty regulations, and fully cooperate with the construction unit's warranty processing work. (Qingdao Daily/Guanhai Journalist Wang Bingjie)

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Qingdao further regulates the opening of the new residential engineering owner

Qingdao Daily/Guanhai News September 6th In order to better serve the people of the general public, and further strengthen the quality management of new residential projects in our city. Recently, the Qingdao Housing and Urban -Rural Development Bureau issued the "Qingdao new residential engineering owner to open the open residential engineering owner open "Implementation Measures", the open activities of residential engineering owners referred to in these Measures include the owner of the owner during the construction stage and the opening of the owner before the delivery (hereinafter referred to as the owner's opening).

The "Measures" mentioned that during the construction stage, the owner opens to refer to the acceptance of the main structure of the residential project (including the acceptance of the subject structure of the segments), and before the construction of the decoration project is large -scale construction, the construction unit will lead, the construction and supervision units to participate, and organize the owner Open activities for procedures, methods and content development. Before the delivery, the owner was open to indicate that the residential engineering construction unit was led, construction units, supervision units and property units participated. After the acceptance of the residential engineering households was completed, the owner organized an open activity in accordance with the established procedures, methods and content. The construction unit is responsible for the formulation, organizational implementation, and rectification of problems in the opening of the owner, and bear the primary responsibility for the development of the open activities of the owners at all stages, the rectification of problems and the implementation of safety guarantee measures.

Before the owner opens the event, these processes need to be prepared

It is reported that before the owner's opening activity is launched, the construction unit shall prepare the implementation plan for the opening of the project owner according to the characteristics and specific conditions of the project. , Emergency plans, safety guarantee measures, etc., clarify division of labor, responsibilities to people, and formulate the owner open activity plan based on the number of owners and open progress. The owner opened the event 7 days before the development of the owner to inform all the owners, and at the same time submitted the implementation plan to the construction administrative department of the subordinate area (city). The open site should be coordinated to set up the owner reception area, emergency disposal area, drinking water area and public health zone to facilitate the participation of the owners to participate in the activities. Before the owner opens the event, the construction unit should take the lead in completing the following work:

Before the owner's opening activities in the construction stage, the construction unit shall take the lead in the production of the main structure (including the second structure) of the main structure (including the second structure) of the construction, the main construction process layer display model, delivery of the model, etc., and have passed the model acceptance acceptance Essence The display content should be set on a continuous low floor of a single project, and the open display units should not be less than 2. Construction units should also take the lead in construction and supervision units to complete the scope of the owner's open activity route, the establishment of all safety facilities in the display area, the implementation of safety measures in the display area, and pass the acceptance and acceptance one by one.

Before the owner's opening activity is launched, the construction unit shall complete the establishment of the quality problem maintenance complaint and acceptance system, and the quality of residential engineering quality issues will be reported to the prominent parts such as the elevator car and other significant parts. The document of the inspection and acceptance of operations requires the organization of the construction and supervision units to complete the acceptance work, generate the QR code of the "one household, one file" electronic file and print it by households.

During the open activity, all construction operations should be stopped in the display area

The "Measures" also explained the specific work requirements of the owner's open activities -the construction unit organized the owner to attend the presence in accordance with the established plan, and provided the owner with the "Notice of the Owner's Open Activity Before the Delivery" and other required materials; the construction unit was Organize personnel such as construction, supervision and preliminary property service enterprises to accompany the owners to check the owners' houses. The construction unit shall organize personnel of various responsible units to conduct division of labor and form a inspection team. The inspection team shall include professional staff such as civil construction, hydropower, and HVAC equipped by construction, construction and supervision units, and provide necessary inspection tools to answer the relevant majors related to the owner in a timely manner The problem, while strengthening on -site safety inspections to ensure the implementation of various safety measures.

In view of the on -site complexity of the construction stage, in order to ensure the safety of participating in the owner, during the construction stage of the owner during the construction stage, all construction operations should be stopped in the scope and open display area of ​​the owner's activity. After the owner arrives at the scene, the construction unit shall send a special person to make a security reminder and inform of the owner, and guide the owner to visit and check in accordance with the established activity routes. A closed enclosure or temporary guardrail should be set up on both sides of the activity route.

After the owner's opening activity, the construction unit shall organize the quality of the house recorded by the owner during the opening process of the owner, and form an electronic version of the ledger. Among them, the problems discovered by the owner's open activities before delivery should be included in the "Quality Issue Maintenance Instance Form for Open Activities for Open Activities in Residential Engineering". The "Course Form" should be posted in an obvious position in the household, and the responsible person of the construction unit shall urge each responsible unit to control the output one by one.

The "Measures" clearly states that during the rectification process, the construction unit actively feeds the maintenance to the owners through telephone, WeChat and other channels to enhance mutual trust with the owner. For construction quality problems that cannot be completed in time, they should explain to the owners in a timely manner, and agreed to the time limit for rectification. After the rectification is completed, the construction unit shall call the owner. (Qingdao Daily/Guanhai Journalist Wang Bingjie)

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