A community in Wuhan introduced a trust system. The owner's satisfaction determines the revenue of the property company

The Yangtze River Daily Da Wuhan Client August 5th (Reporter Shi Qiang Correspondent Wu Zhenzhen) Whether it is a rented family or a house owner, there are more or less unpleasant experiences to deal with the property. Is there a brand new property model that can resolve the "internal consumption" of the owner and the property?

On the 1st of this month, a new property model was introduced -trust -making property in Zhangjiawan Street, Hongshan District. In this model, the property fee paid by the owner will enter a trust account shared by all owners, and each expenditure will be supervised by the owner. And how much remuneration can property companies get depends on the satisfaction score given by the residents.

Cross -district property is a headache

The residents of the community are paying the property fee. Reporter Shiqiang Photo

The Electric Power District is an employee area of ​​a subsidiary of central enterprises. It was first built in the 1970s. There were 23 buildings and 1228 owners. They belonged to the typical old community.

In 2012, the company's logistics center established a property company, responsible for the property management of the community, and the property fee was only 0.4 yuan per square meter.

Xu Lixiang, director of the Electricity Community Industry Committee, remembers that there were nearly 80 people when the property company was established, but over time, there were fewer and fewer property personnel, and only 5 people left in the end. Many problems of problems were unable to resolve it.

Property staff came to understand the situation of residents. Reporter Shiqiang Photo

Deng Shunying, 73, talked about the previous property services. The house's water seepage and the kitchen sewer were blocked. Finding the property always said "can't control". She felt that "the property did not treat herself as a family."

"Housing and facilities are aging, unattended, poor security management, and cleaning work cannot meet the requirements of residents." Liu Ye, secretary of the community party committee, listed the biggest issues of several residents, which also caused the owners and properties to often have contradictions.

On December 31, 2021, the Lie Electric Community was officially handed over to social management. Who will take over and become a concern for all parties.

"The property company sent someone to shook his head at the scene." The community and the street sent people to inquire and visited a number of property companies, but the other party calculated because the volume of the community was too small and said "can't do it."

Introduce trust property

Cihui social workers and community workers have previously promoted trust in residents. Photo by Guo Manyu

Occasionally, the community learned that there is a new trust property model in other places. After understanding, the streets and communities feel that this new model can be tried.

In early 2022, Lie Electric District officially became the first pilot community to introduce the trust property model of Zhangjiawan Street.

In the view of the owner Yao Lingling, after the introduction of a trust property model, the current account is equivalent to in the hands of the owner, and everyone will no longer tear the property for this and the property.

On June 28, the community held a meeting of the owners, and 88%of the owners voted for the votes. Wuhan Jiaxin David Dai Property Service Co., Ltd. became a new property in the community, and the property fee rose from 0.4 yuan per square meter to 0.6 yuan. The Electric Power Community has also become the first pilot community in Wuhan to carry out a trust property service model.

After the introduction of a trust property model, the owners of the Electricity Community can view the trust and transparency of each income and expenditure accounts and financial vouchers through the trust property related information platform to realize the faithful trust relationship with the financial and transparent, transparent, process quantitative, and quality.

At the same time, the satisfaction rate of residents has also become a key factor for property companies to obtain income. In the second year, the owner committee randomly selected 100 residents of residents for satisfaction evaluation. Resident satisfaction reached 40%-60%. Property companies could get 8%of the actual externally payment amount to the community maintenance fund. The residential satisfaction exceeds 60%, and the property company can get 10%of the "top salary".

Can such income support the daily operation of a property company? Zhu Huawu, deputy general manager of Wuhan Jiaxin Property Management Co., Ltd. admits: "At present, the property fee is indeed relatively low, and it is only enough to maintain the normal operation of the property company. The 8 -year -old industry committee director has previously been leather and property for accounts and properties. According to the new model, the revenue of property fees and parking fees, advertising fees and other communities belongs to the common fund of all owners. The property company withdraws the remuneration according to the agreed proportion. All the remaining parts are used for community services, which has changed the revenue of property companies in the past property company's revenue, public revenue, public Traditional models that are unknown.

Is the trust property reliable?

At present, the new property has just settled in the community for 5 days. On August 5th, the reporter saw in the community that relevant staff were conducting pre -job training; cleaning staff are cleaning up the community; the door -to -door system that has been damaged for many years is being repaired ...

During the interview, most residents had expectations for the new property model, but there were also some doubts.

"The new model sounds good, but can the promised service quality be achieved? Will the owner's supervision encounter resistance? What if there is a contradiction?" Aunt Wang, the resident, said many people's doubts.

"Residents also need time to digest this novelty." Liu Ye, secretary of the community party committee, also understands the residents' question. She believes that this is normal. "Only by doing things in the next step of the property, can residents participate in the deepening of themselves can it be deepened can the residents go deeper can it be deepened. learn."

"Trust property model is worth trying and encouraging, it will help the current property management break." Yuan Fangcheng, a member of the National grass -roots regime construction and community governance expert committee of the Ministry of Civil Affairs, a member of the Wuhan Community Cadre College, and a professor at Huazhong Normal University. The reason why the property and owners are prone to contradictions are very complicated. The main quality of the precision of property services is not matched with the owner's efforts and expectations, coupled with some historical entanglements, this situation is also universal. Yuan Fangcheng believes that compared with the existing "baggage" property model, the trust property model is more forward -looking. It uses an institutionalized and standardized mechanism to construct a mutual trust platform. It not only confirms the legitimate rights of the property, but also allows the property to make the property. All parties jointly formed their expectations for the future. The premise of the trust -making property model is the establishment of basic trust relationships between property, residents, industry committees, communities, etc. To operate a trust -making property, it is very high to have a high consciousness and action requirements for the industry committee and property. On the one hand, the parties must have a clear understanding of their own power boundaries and form a consensus, and at the same time, they must also have positive actions.

[Edit: Deng La Xiu]

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