These British takeaway brothers are angry ...

According to the British "Observer" reported on July 2, a takeaway brother on an online delivery platform in the UK, because the cheap navigation software used, pointed out the direction, delayed the meal delivery time, and was fired. When they tried to appeal to the company, they found that they had a conversation with a chat robot.

It is reported that these takeaway employees work for Stuart, and the company provides workers in Britain's largest hotel and retail companies. These takeaway workers told reporters that they received prefabricated emails because they were positioned by the GPS system to be incorrect or deviated from the line that could not be connected or dangerous, and told them that they were fired.

The British Independence Labor Union (IWGB) said that in cities across the United Kingdom, dozens of couriers from Stuttat Company lost their jobs from Exitt to Liz, Stuart. Those who interviewed said they felt anxious about being hurt and the ability to pay for rent, various bills and basic expenses of life.

The person in charge of iWGB Alex Marshall said that these cases "are one of the shocking examples in the zero -worker economy. This economy is increasingly squeezed out of workers, and then they will drive them away without any responsibility. ","

He said: "The decision to use this GPS system is to reduce the cost of Stuart, but the impact on the courier is huge."

"People lose their livelihoods in an instant, and those who are still working are also in danger." Evidence shared with the Observer "shows that Stuart will use the GPS system as a means to reduce costs. And realize its problems.

It is reported that in a dialogue on the Twitter website shared by the reporter, you can see that a senior manager of Stuart said to a courier: "Stuart has built -in navigation services, it is not accurate. Road, but they increased the price by 10 times. "

When the courier replied, "Someone was fired because of the deviation of the route, and you said it was wrong." The manager admitted: "Yes, this is not perfect."

Prior to May this year, 35 -year -old Adnan Odawa worked through a full -time application software for Stuart. On Tuesday morning, he was released from Birmingham's home as usual for 10 miles. When he arrived at his destination, he pulled out his mobile phone to log in to the application software, just like the past three years. But that morning, he had a new news: his account was terminated, and he was blocked by the passage of the platform.

In a prefabricated email that the reporter saw, Stuart told Kobaya that several parcels he sent were "marked as excessive winding and caused severe delay", including the three in the email listed Order number. Oda did not recognize two of the parcels, but the third package arrived at the destination on time and completed the delivery, but he said that the built -in global positioning system positioning was wrong, forcing him to ride nearly 1 mile to reach the wrong position, so as to use it to go to the wrong position, so as to use it to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position in order to get the wrong position. It indicates that the work has been completed.

The report pointed out that for Oda, concession to the global positioning system is the only choice. This application software includes the courier to solve the troublesome chat function at work, but Oda has been waiting for an hour when I used this function to connect.

The screenshot shared with reporters shows that the courier also "pleads" with the chat robot, and the latter repeatedly replied: "Don't worry, the staff will take things from here" and "This is an automatic text message, please do not reply", don’t reply, " Then let them click on the emoji to score the dialogue.

A spokesman for Stuttatt said that the company "treats the issue of courier laid -off very seriously" and added: "We cannot publicly comment on individual cases, but we only have enough evidence to support our decision to support our decision. It will make a decision to laid off, there is no exception. "

They also said: "Stuoya's unique appeal procedure will follow this procedure in every case of appeal."

For courier, the impact of terminating work is deep. Oda said, "I have to tell my children, we can't go anymore this year, we stay in the UK." He is the father of the three children.

He said: "(Stuart) 's behavioral is like we are nothing; they just stop answering, and then continue."

Preparation | Cheng Rui

Review | Dong Lei

Edit | Xu Haiting

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