Dalian women spend 18,000 sofas and mattresses, and the taste has not dissipated for several months

Ms. Zhou, a citizen of Dalian, purchased sofas and beds for new houses at the South China Red Star Macron Zhishi specialty store, and delivered the goods at the end of February and early April of this year. The taste did not dissipate. In this regard, Zhihua Shi said that it can provide Ms. Zhou with subsequent specialized services or replace the product. Consumer: On December 28, 2021, Ms. Zhou, citizen, ordered a set of sofas and beds at Ms. Zhou, a citizen, for a total of 18,000 yuan. At the end of February and early April of 2022, the sofa and bed were delivered, and the loose flavor was placed. On June 15, Ms. Zhou saw in the owner's group that some owners who also bought sofas such as sofas such as sofas at the Chihua Shi specialty store said that the furniture was placed for several months, and the taste could not dissipate. Ms. Zhou returned to the new house for inspection and found that her own sofa still had a leather smell, and the mattress also had odor. After Ms. Zhou reflected the situation to the Chihua Shi specialty store, after -sales service staff came to remove the furniture twice, but Ms. Zhou still felt that the product was delicious and wanted to return the goods. "I will move in within the past two months, but the sofa and mattress still have a taste. How do I still live?" Ms. Zhou said. Another Ms. Wang, who lives upstairs in Ms. Zhou, said that she also bought a set of sofas at the Chihua Shi Store, and she also had a heavy leather smell after she was delivered. She can only wipe the sofa frequently now, hoping that the smell can be dispersed as soon as possible.

Merchant: It is a leather flavor, which can be deodorant or replaced on July 1. Mr. Ba, a after -sales service personnel, told reporters that he has come to the door twice on June 18 and June 26 to provide Ms. Zhou's deodorization service. At present , Or apply to Ms. Zhou. The reporter also contacted Ms. Hu, the head of the specialty store, and Ms. Hu said that the products will be tested before the factory will be inspected. Therefore, there is no quality problem in the product itself. Furniture and other furniture production materials contain leather, and it is normal for leather.胡女士说，客户提出产品有味儿后，专卖店会马上派人进行除味，一般来说问题都能得到解决，如果周女士确实对气味较为敏感，专卖店可以对产品进行替换，尽量使Customer satisfaction. Market Supervision Department: Most negotiated resolution on July 4th, the reporter contacted the Merchants Center of the Ganjingzi District Market Supervision and Administration Bureau on this matter. The staff of the center told reporters that there have been similar complaints recently, and most of them are resolved by both parties. The staff said that if the parties involved cannot reach an agreement, according to who claims and who confirms the evidence, consumers can send the product to a third -party professional organization for inspection and identification. Report processing. Peninsula Morning Post, 39 -degree video trainee reporter Bi Chonglai

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