There are many complaints for custom -made furniture in the whole house!"Gujia Home", "Quanyou Home", "Bunny Babies", "Thousands of Victory" and other names

For a period of time

Zhenjiang Consumer Association, Jiangsu Province

Receive nearly 20 one after another

Consumers' complaints on custom -made furniture

This

The Zhenjiang Consumers Association conducted an analysis and review

And issue consumer tips

01.

Gujiajia Home

Merchant default claims are difficult

Ms. Wang complained at the beginning of this year that she participated in the on -site event customized in a community in Nanjing Jiangning on May 2 last year. And some gifts. Ms. Wang said that after she purchased the service, the 6,000 yuan property coupon and some gifts promised by the merchant promised to give up have not been fulfilled, and the construction period was not completed according to the contract. Ms. Wang asked the merchant to fulfill the contract and bear the liability for default.

Another consumer Ms. Wang also complained that on August 23 last year, she signed a full -house customization and soft -furnishing contract with "Gujiajia Home". , Sofa, TV cabinets have not been delivered, and the installed cabinet has a broken door and needs to be repaired. Ms. Wang asked the merchants to perform their obligations in accordance with the contract and compensate for the loss of breach of contract.

On May 10th, Mr. Sun complained that on August 2 last year, he paid a full -house home furnishings of 10,000 yuan in Jurong "Gujia Home". The contract, paying the end of 65,000 yuan, and confirmed the full -house custom renderings. The contract stipulates that it will be completed by January 23 this year. In the meantime, Mr. Sun repeatedly urged the merchants to install furniture in time, but the merchant just cope with it. After that, the "Gujiajia Furnishing" head office had a dispute with the actual dealers, and the current cabinets and furniture did not place an order. Mr. Sun asked the merchant to perform the responsibility of the whole house in accordance with the contract, and made a default compensation in accordance with the contract.

Zhenjiang Consumers Association pointed out:

For the default of the "Gujia Home", in addition to contacting the store directly, consumers can also find the market supervision department of the Consumer Association or the city where the store is located. If you still cannot defend your rights, consumers can sue directly to the court where the store is located and protect their rights through the court.

Zhenjiang Consumers Association reminds:

认 When customizing furniture, sign a written contract carefully. The content of the contract should be clear, and important terms such as product quality, environmental protection requirements, and delivery period should be filled in detail.

会 Dealers often do not mention liability for breach of contract. Once disputes occur, consumers will fall into a passive situation. Therefore, on the basis of the contract provided by the merchant, consumers may wish to supplement the liability for breach of contract to protect their own rights and interests.

02.

Bunny, Barrone

Gift fish eyes mixed bead

Consumer Mr. Ding complained that he signed a "rabbit baby" custom -made whole house furniture. The merchant promised to give a Hilton down quilt, but after receiving it, Mr. Ding found that the gift was not a down quilt, nor was it Hilton's. Mr. Ding asked the merchant to give the Hilton down quilt according to his promise. After mediation by the relevant staff of Ding Yan Branch of the Market Supervision Bureau of Zhenjiang New District, the two parties reached an agreement to re -replace a new quilt to consumers by the merchant.

Consumer Shucai complained that he participated in a lottery smart rice cooker (with a lottery bars) when he participated in the draw of the lottery in the custom -made furniture of the Forest Furniture City in Danyang Development Zone in Jiangsu Province last year, but the merchant will When the lottery was sent to his home, Mr. Shu found that it was the electric pot of other brands, which was inconsistent with the prize of the lottery at the time. After mediation by the staff of the Qua Branch of the Danyang Market Supervision Bureau, the merchant has presented according to the promised draw brand.

Zhenjiang Consumers Association believes:

From the "Civil Code", the merchant promises to buy gifts, which is essentially an offer. As long as the commitment is made, the contract is established, and the merchant's gift items will become a clause in the sales contract. Provide gifts in accordance with the agreement with consumers and be fully responsible for the flaws of the gift.

Zhenjiang Consumers Association reminds:

予 It is required to write the content or service of the goods to the product into the contract and agreed to the delivery time to avoid unnecessary disputes.

买 Be sure to retain the video and recording materials of the contract when buying the product, the photos of the sales site, the promotional lecture pages, the online chat record with the sales staff, etc. Once the quality problem or false and inferior situation of the gift, consumers should defend their rights in accordance with the law.

03.

Quanyou Home

Vaguely valid

Consumer Ms. Xu complained that before the Spring Festival of 2022, a full -house custom package of 49,800 yuan was booked in Yangzi Commercial Plaza in Yangzhong City, Jiangsu Province, of which 28,000 can be selected for furniture. Pay excess payment. The total price of the cabinet is more than 990 yuan per square meter; if the furniture is not selected, the extra money is transferred to the cabinet, and the others are not explained. The merchant also charged 6,880 yuan of hardware tie rod fees, but Ms. Xu chose only 26,000 yuan when she chose the furniture. The merchant only agreed to turn the unscodic part of the unscodic part to the cabinet.

Ms. Xu did not recognize this, and asked the merchant to transfer the cost of unsusted furniture to the cabinet. After the coordination of law enforcement officers of the Urban District Branch of the Central Market Supervision Bureau, the merchants agreed to transfer excess furniture to the cabinet custom product in accordance with the contract.

Consumer Mr. Tao complained that he customized the full -house customization service in the full amount of the Danyang Hechao Furniture City, spent 118,000 yuan. Later, it was found that the merchant reported the measurement data. The actual data was 1.8 meters, and the finished furniture product was 1.8 meters. However, the merchant was charged at 2 meters, and more than one place. Mr. Tao contacted the merchant to refund the price, but the merchant refused to refund the difference on the grounds that the customer bears the loss. Zhenjiang Consumers Association said:

According to the Consumer Rights Protection Law, merchants who provide "all -house customization" should clarify the pricing method used in the customized furniture in the contract or order, and have the obligation to explain and explain to consumers. For information such as the measurement value, area, and hardware use of the product that may affect the final settlement price of the product, it should be accurately expressed and notified.

Zhenjiang Consumers Association reminds:

屋 Before signing a "whole -house customization" contract, you can first go to the market to understand the materials and prices customized by the mainstream brand whole house, and avoid being deceived.

If you have any questions about the price method, the salesperson may be required to list a detailed list of the size, internal structure, materials, and hardware of the furniture, and the merchants clearly agreed with the merchants on the quality, color difference, after -sales and other issues, and write to the contract to the contract.

-Rearics-

Article 577 of the Civil Code: If the parties do not fulfill their contractual obligations or do not meet the agreement, they shall bear the liability for liability such as continuing to perform, taking remedial measures, or compensation for losses.

Article 16 of the Consumer Rights Protection Law: Operators provide goods or services to consumers, and shall fulfill their obligations in accordance with the provisions of this law and other relevant laws and regulations. If the operator and consumers have an agreement, they shall fulfill their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. Operators provide goods or services to consumers, and they should abide by social morality, operate integrity, and protect the legitimate rights and interests of consumers; they must not set unfair and unreasonable trading conditions, and must not be mandatory transactions.

Article 22 of the "Regulations on the Protection of Consumer Rights and Interests of Consumer Rights in Jiangsu Province": The operator shall provide consumers with promotions such as rewards and gifts to provide consumers with commodities or services. Return, replacement, re -repair, repair and other responsibilities of prizes, gifts or rewards, and gifts.

Article 8 of the Consumer Rights Protection Law: Consumers have the right to know the real situation of their purchases of goods or services they buy, use.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Xue Qingyuan Chen Hongsheng

Edit/Pei Ying

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