Household appliances repair less worry!The Jiangsu Provincial Consumer Protection Commission launched home appliance after -sales guarantee plan

On August 30, the Consumer Rights Protection Committee of Jiangsu Province announced the launch of the "home appliance maintenance less worry" home appliance after -sales protection plan. For a series of issues such as the "cottage" maintenance points, high maintenance prices, over -repair, and false maintenance of the "cottage" maintenance point of the home appliance maintenance consumer market, the Jiangsu Consumer Protection Commission has gathered multi -party forces, improves the home appliance maintenance market environment, opens up home appliances consumption points, improves Consumers' home appliance maintenance consumption experience and safeguard consumer legitimate rights and interests.

Since the beginning of this year, the "home appliance maintenance" related complaints accepted by the Jiangsu Provincial Consumer Protection Commission system and the public opinion monitoring data of Jiangsu Consumer Network show that there are many problems in the home appliance maintenance market, and there are four major problems to be resolved.

"Cottage" was spit out, and "Li Gui" deceived consumers. From the content of the complaint, consumers often encounter Li Yan's "Li Gui" when placing an order for such maintenance outlets. Sometimes not only fail to solve the problem of maintenance, but also cause consumers to suffer greater economic losses.

The price charges are opaque, and the "maintenance assassin" is endless. In the process of home appliance maintenance, the price charges of accessories are far higher than the market price. The maintenance costs are too general, the fees are opaque, the on -site costs and inspection costs are charged.

The maintenance process is not ideal, and consumers have more wrongdoing. Some businesses' business mentality of "re -sale and sale, after -sales" has caused consumers to have difficulty in repairing it. After many reports, the merchants will come to the door for maintenance; or spend a lot of time, and the problems will not be resolved after the maintenance.

Excessive maintenance, the damage of equity is difficult to determine. The home appliance repair itself is very professional, and ordinary consumers do not know the principle of repair. Some on -site maintenance personnel are expensive, or small diseases are overwhelmed. They deliberately exaggerated the seriousness of the problem and deceived consumers over -repair.

Home appliance maintenance consumption is an extension of home appliance consumption. It has a broad consumer market. Perfect home appliance after -sales service is also an important guarantee for promoting home appliance consumption. Zhao Xin, director of the Supervision Department of the Jiangsu Provincial Consumer Protection Commission, said that the Provincial Consumer Protection Commission and the Provincial Household Appliances Association and Baidu launched the following series of measures for problems in the field of home appliance maintenance, allowing consumers to stay away from home appliance maintenance troubles and enhance their confidence in consumer consumption of home appliances. Essence

"Maintenance Bao" one -click query. Line the "Maintenance Treasure" column in the "Jiangsu Provincial Consumer Protection Commission" public account to integrate information about the after -sales information of home appliance brands. Consumers can understand the after -sales telephone and accessories price query methods of major home appliance brands.

Map adding authentication logo. The United Provincial Household Electric Association carried out the "Home Appliance Brand Sales Service Certification Outlet" work, and the certified corporate outlets were launched on Baidu Maps and reminded it as "Jiangsu Provincial Consumer Protection Commission and the Jiangsu Household Electric Association Brand Filtering Enterprise". The "certification label" helps consumers to distinguish between true and false and stay away from the "black outlets" of home appliances.

Certified a batch of brand filing enterprises. Search for the United Provincial Household Electric Association and Baidu to conduct filing and certification for businesses that meet the relevant standards and adopt service or payment commitments, and join the Baidu Security Plan, that is, the search results page attaches the "guarantee" logo after the name of the company, and the remarks are required to be the notation as the name, and the remarks are required to be the notation as the note. "Jiangsu Provincial Consumer Protection Commission and the Jiangsu Provincial Household Electric Association Brand Filtering Enterprise". Consumers can apply for Baidu's first payment and assist in rights protection when they have maintenance disputes with the filing enterprise.

Establish a fast processing channel for complaints. Further give play to the public welfare function attributes organized by the Certified Institute of Certification, help consumers in home appliances to safeguard their rights and interests, establish complaints to fast docking processing channels with enterprises participating in this plan, and give full play to the role of industry rights protection complaint stations. Consumers can be quickly resolved through this channel when they have complained complaints.

Zhao Xin said that comprehensive maintenance services can not only improve the consumer experience, but also help the early consumer market and promote the iterative upgrade of home appliances. The Jiangsu Provincial Consumer Protection Commission has opened up the blocking point in the home appliance maintenance level through a series of measures for the "strong and weak items, supplementing shortcomings" of the home appliances, and solved the problems of the real and false of the home appliance maintenance brand. The standardization, facilitation and professionalization of maintenance services in order to promote the healthy development of the industry and boost the confidence of consumption of home appliances. In the next step, the Jiangsu Provincial Consumer Protection Commission will combine the source prevention with the end "governance", and strive to eliminate the difficulty of the household appliance maintenance industry in many aspects and multi -level.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Xue Qingyuan

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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