"I call Duan Duan if I feel uncomfortable."

Wuhan Evening News July 13th (Reporter Qi Yan Correspondent Ma Yaoyao) The old man suddenly had abdominal pain and nausea and vomiting. The family members called Dr. Duan Xin from Wuhan Central Hospital of Wuhan Central Hospital for the first time. Fortunately, the doctor and patients were surgery in a timely manner after being sent to the doctor.

The reporter from the Yangtze River Daily learned that since 2013, Dr. Duan Xin has taken the initiative to leave a phone number and WeChat to each patient in the clinic. This habit of communicating with the patient has allowed the "hotline doctor" in the eyes of the patient to The life of more than 30 emergency hernias was saved.

Old man's 10 -year hernia into an incarceration hernia

The doctor takes the initiative to keep the phone intestinal life -saving

"In the past 10 years, it doesn't hurt or itchy. There is nothing uncomfortable. Just push it, so I haven't left it." Grandpa Meng, 73, told Dr. Duan Xin, "From time to time, there is a swollenness. ","

On July 5th, at the hernia and abdominal wall surgery clinic in the Houhu Hospital of Wuhan Central Hospital, Duan Xin, the deputy chief physician, took a consultation with an old patient. Grandpa Meng had hernia 10 years ago. Due to the not obvious symptoms, he had never been serious. In the past 10 years, Grandpa Meng's hernia bag on the right side of the groin was dragged from eggs to durian, but it was never treated.

Combined with Grandpa Meng's medical history, Duan Xin asked him to perform surgery as soon as possible after conducting relevant inspections, so as not to delay. However, Grandpa Meng still disagreed, "10 years have been okay, and now suddenly said surgery, there is no preparation at all. I go back first to discuss with my family."

I have seen too many stubborn patients, but Duan Xin did not persuade him, but left his phone number and WeChat for him, and told, "Grandpa Meng, once he was uncomfortable after returning home, called me immediately. Don't drag! "

Unexpectedly, that night, Grandpa Meng began to increase pain and nausea and vomiting, thinking that he could survive. At 6 am the next day, her daughter couldn't stand it, and immediately called Duan Xin. After receiving the call to understand the situation, Duan Xin immediately judged that Grandpa Meng had an incarcerated hernia obstruction, and urged his family members to quickly send the elderly to the hospital.

In the ward, the old man grasped Duan Xin's hand to thank him. Photo by correspondent Ma Yaoyao

At 6:30, the family members sent Grandpa Meng to the hospital. Duan Xin also came in advance from the home. Then, through emergency surgery, he not only repaired the incarceration hernia and repaired, but also successfully saved the dead intestinal tube. After the operation, Grandpa Meng was stable, and Duan Xin often went to the ward to care about his recovery. Yesterday, Grandpa Meng, who was about to be discharged, held Duan Xin's hand tightly in the ward.

Get habit to leave a phone call for the patient

"Hotline Doctor" has saved more than 30 emergency intestinal obstruction patients in 10 years

"From the medical for more than 20 years, I learned that many patients and family members lacked their understanding of hernia, either taboo diseases and doctors, or they were afraid of surgery. Early symptoms were ignored, and it was easy to darled for a long time." Duan Duan introduced. "Many patients are in outpatient clinics After the first diagnosis of hernia, after hearing the need for surgery, there is usually a process of negation, hesitation, re -understanding, repeated consultation, deepening understanding, and final decision. During this time, patients have delay at home and lead to the risk of incarceration hernia. I took the initiative to give my phone number and WeChat to the patients and their families in the outpatient clinic. Once the patient had any questions or emergency, I could contact me at any time, and I could interfere as soon as possible to give the patient for the time of treatment. "

It is this doctor -patient communication habit that allows Duan Xin to win the trust of countless patients, and has also saved many emergency patients. In the past 10 years, he saved more than 30 emergency hernia patients' lives.

On April 15, 2020, an 83 -year -old man in Honghu diagnosed the left groin hernia and intestinal obstruction in the left side. Because the method could not be returned, he must surgery as soon as possible. However, the elderly are old, the condition is critical, and there are no surgical conditions. On the morning of April 17, his family contacted him through an old patient of Duan Xin. Duan Xin immediately took the initiative to add the old man's son's WeChat through the phone number, and remotely diagnosed the elderly's condition. It was suggested that they immediately came to the central hospital and arranged the bed in advance to prepare for the patient for emergency surgery. On the old man came to Han Road, his family members continued to call Duan Xin. In this way, on the road to Han, more than 150 kilometers, Duan Xin and his family kept calling to ensure that the elderly were admitted to the hospital and emergency surgery in a timely manner, and eventually turned the elderly in danger. Help patients to build a condition file

Symptomatic service as soon as possible

Leave the phone number to each patient's patient. This is Duan Xin's work habit. Every time he leaves the patient's file: the patient's age, hernia age, and physical condition are detailed in order to learn the patient's condition as soon as possible.

"Herbs are mostly exchanged in the two special groups of the elderly and children. In addition, the development of the condition is easy to change, which is likely to change the treatment plan. These require the doctor and patients and patients' guardians and family members." Duan Duan. "Duan Duan." Duan Duan. The doctor introduced that when he stored the patient's phone number, he not only named the patient's name, but also included the names and telephones of the patient's children, and even the patient's admission time, as well as the general condition. When you call this way, you can clearly see which patient is treated. Up to now, Duan Xin's mobile phone has recorded more than 2,000 patients' telephone and WeChat.

Now, except for sleeping time, Duan Xin is wearing a Bluetooth headset and holding a mobile phone to pick up the call of the patient at any time. This habit gave countless patients with great comfort and let him win the recognition of many patients. He was affectionately called a "hotline doctor" by patients. Duan Xin said that the misunderstandings between doctors and patients are often caused by poor communication. "Although hernia is a minor illness, there are not small groups of patients. Only by doing 'hernias' with their intentions and attaching importance to details and services can doctors and patients cooperate more tacitly, and it is more conducive to the treatment and rehabilitation of patients."

[Edit: Yu Lina]

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