Shanghai Jinshan: "Ningxin Station" helps consumer dispute resolution

Recently, the consumer rights protection psychological counseling room of the "Ningxin Station" in Jinshan District, Shanghai was established. The reporter learned that the "Ningxin Station" consumer rights protection psychological counseling room is the first psychological service agency specializing in consumer rights protection system in Shanghai.

Lu Yongmei, deputy director of the Jinshan Market Supervision Bureau and Deputy Director of the Consumer Protection Commission of the Jinshan District, told reporters that using psychology to resolve consumer disputes is a measure to respond to the new situation of consumer rights and new challenges. It is hoped that the counseling room will play professional advantages and promote the consumer rights protection work in Jinshan District to reach a new level.

It is understood that in order to adapt to the new situation and new requirements of the protection of consumer rights and interests, explore the new model of consumer dispute mediation, in January of this year, the Jinshan District Consumer Protection Commission and Jinshan Market Supervision Bureau decided to jointly establish the "Ningxin Station" consumer rights protection psychology psychology. Counseling room.

The counseling room will conduct psychological guidance of the parties in the mediation of consumer disputes to guide the parties to express their demands on their rationalizedness; provide psychological health services for consumer rights protection workers to help psychological pressures; and to carry out psychological health for complaints of connected units, ODR companies, and consumer rights protection points. Popularization of knowledge.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Liu Hao

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

- END -