There is a call for all -weather service!Huizhou 12345 hotline rapid treatment of immune -related demands

"Huizhou 12345 helped me solve the problem, and the itinerary did not delay." Citizen Chen Chi (pseudonym) purchased the air tickets for Huizhou Airport to fly Beijing on the Internet, and was refunded by the platform for some reason. The following is referred to as "Huizhou 12345 Hotline"), Huizhou 12345 hotline linked to Beijing 12345 hotline to coordinate the risk of territorial investigation and timely lifting ticket purchase restrictions. Chen Chi had to return to Beijing with normal ticket purchase.

Huizhou 12345 hotline has a large amount of calls. In order to better deal with citizens involving epidemic -related issues, the hotline updates the high -frequency question and answer content and epidemic prevention and control policy knowledge base in a timely manner, accurately convey authoritative information, and strives to ensure the smooth and orderly channels for the masses.

Huizhou 12345 Government Services Hotline Hot Line quickly handle the demands of immune -related demands. Photo by Wang Jianqiao, a reporter from Huizhou Daily

Quickly pick up the demand for immune -related demands

Huizhou 12345 heatline acceptance of the immune -related demand mainly involves the abnormalities of Yuekang Code, Yuekang code transfer, yellow -code personnel nucleic acid detection and detection point, nucleic acid detection records have not been updated, (return) to benefit from the health management measures of leaving Hui people, and the epidemic of closed places. During the period of business and other issues.

Faced with the surgeous amount of calling, Huizhou 12345 hotline emergency deployment increases the epidemic prevention and control specialist service seat, dispatching 5 Guangdong -provoking support seats, starting remote home seats, reserving volunteer resources, specializing in the epidemic prevention and control specialty talk The work of listening to the work, improving the ability of the dedicated line, and making every effort to ensure the fast -to -be -to -hand in the immune -related demand.

In order to better deal with the issues related to the citizens involved in the epidemic, all staff of the Huizhou 12345 hotline organize all personnel to learn to grasp the epidemic prevention policies and measures as soon as possible, so as to "new release, use it immediately, use it immediately", update the content of high -frequency question and answer in a timely manner and update the content of the high -frequency question and answer in a timely manner. The epidemic prevention and control policy knowledge base, accurately convey authoritative information, and make every effort to ensure the smooth and orderly channels of the masses.

Huizhou 12345 Government Services Hotline Hotline No. 1 answered accepted various demands, with a satisfaction rate of more than 95%.

Establish a special group as a "general staff"

The special working group involved in the "0816" epidemic demand for the "0816" epidemic was played. Technical support, policy knowledge, and logistics support groups, timely dispatch the functional groups of the hotline to quickly accept, transfer, and study and judge the "urgent and sorrow" issues related to the epidemic prevention and control reflected by the masses to ensure rapid response and rapid disposal.

Ms. Huang, who lives in Jiangbei Street, Huicheng District, is about to be in her delivery period. On August 15, she went to the Municipal People's Hospital for a checkup. The next day, she found that the Yuekang code was given yellow code. When she was about to walk downstairs to do nucleic acid, she was worried that the yellow code would not be able to apply for hospitalization to the hospital. Ms. Huang immediately called the Huizhou 12345 hotline. After receiving the call, the operator guided her to report to the community in the first time. Considering Ms. Huang's special circumstances, the scheduling of the duty scheduling called the community to coordinate and arrange for the special person to perform a nucleic acid test for Ms. Huang.

It is reported that in order to fully play the role of the "General Staff" of the hotline epidemic prevention and control, the Huizhou 12345 hotline also established an immune -related data time report mechanism to pay attention to and collect emergency matters and weak signals for the masses. The situation, implement data Times, event express reports, and issues, and provide a reference for decision -making for the prevention and control of epidemics at all levels and departments at all levels.

Source: Huizhou Daily

Writing: Reporter Li Xiangying Correspondent Zhang Jinjin Lin Xuhui

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