12345 During the hotline of the government service hotline, timely help the masses to solve problems

12345 Government Service Hotline is one of the important channels for citizens to report to the problem to solve problems. During the recent epidemic prevention and control, the 12345 hotline echo the concern of people's livelihood, help enterprises to solve problems in a timely manner, and play the role of the "bridge bond" for government communication between the government and the enterprise.

Facing the current situation of the epidemic, the Municipal Administration of Service Data Administration has fully done a good job of the 12345 hotline and the demands of small and medium -sized enterprises to respond to the support of the platform's support, and use their hearts to "listen to the voice of the people and help the enterprise to rescue them." Since August 30, positive measures have been taken in order to cope with the increase in the increase in the number of 12345 hotlines. Li Qian, deputy director of the Municipal Administration Service Data Administration, said that the emergency plan was launched as soon as possible, which increased the personnel of the hotline of the hotline to ensure the timely connecting the crowd's telephone and WeChat, and timely collection of relevant information about the city's epidemic prevention and control to ensure that Resolutely respond to the demands of the masses quickly, and also played the role of party members vanguard, forming the "Pioneer Team of the Civilized Gang Party Members" specifically responsible for dealing with the key and difficult demands during the epidemic, and to solve problems for the masses.

During the epidemic, the production and life of the enterprise was affected. When receiving such emergency appeals, how did the 12345 government service hotline help the enterprise to solve the problem?

Mr. Li, a citizen, lives in the streets of Pengjiang District. His father was inconvenient to move. He could not get off the building and could not do nucleic acid. On September 4, he called 12345. Nucleic acid. "During the epidemic, everyone was so busy, and I also arranged for the personnel to come to my father to make nucleic acids. I was very moved."

According to statistics, from August 30th to September 6th, the 12345 hotline of Jiangmen City was connected to 45,000 citizens, an increase of 106%month -on -month, of which the number of epidemic matters was 14,000, an increase of 1389%month -on -month. The amount of affairs exceeded 10,000, which is about 3 times. The main appeal hotspots are nucleic acid testing, Yuekang code issues, and epidemic prevention policies.

In addition, in the past week, the demands of small and micro enterprises in the past week have promptly responding to the platform to timely resolve 147 corporate epidemic demands, timely help a group of enterprises to apply for the "Key Material Transport Vehicle Pass", and guide enterprises to do a good job in the management of employees to return to Jiang. For example, Ms. Chen of Xin'an Minbao Company in Xinhui District reflects the demands through the demand platform of the small and medium -sized enterprises, and the staff of the Transportation Bureau contacted her in less than an hour. "Instructed us to apply for a pass for vehicles and drivers for transportation in cross -seal control areas, which guaranteed the normal production of our enterprises. Very good!" Ms. Chen said.

Reporter: gentle and happy

Edit: Anyang

Second trial: Wang Frammons

Three trials: Su Weicheng

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