Chengdu nucleic acid detection system "collapsed", official apology!Corporation involved in Dongsoft responded

According to the "Chengdu Release" on September 3, on September 1, Chengdu's new coronary virus pneumonia's epidemic prevention and control headquarters issued the "Notice on Carrying out Full Nucleic acid Testing in the City" and decided to decide from September 1st to September On the 4th, the entire nucleic acid test was launched in the city. On the evening of September 2nd, the nucleic acid detection system was abnormal, resulting in the long queuing time, and the progress of nucleic acid detection was slow, which caused trouble and inconvenience to the citizens.

On September 3rd, the reporter interviewed the relevant responsible comrades of the new coronary virus pneumonia epidemic in Chengdu on the concern of the citizens.

1. Why did the nucleic acid detection system abnormal during the test of the nucleic acid test last night? What treatment measures are taken?

Answer: From yesterday afternoon to night, the city's nucleic acid detection system was abnormal, resulting in slow detection progress. The rainy night was cool, the masses lined up for a long time, and the front -line testers were hard to stick to it. We feel the same, feel anxious, and deeply guilty, sincerely accept social criticism, express the most sincere apology to the people in the city, and thank the public for their full understanding and strong support.

At around 17:30 on September 2nd, the nucleic acid detection system in our city due to insufficient estimates on the short -term excessive complication, which caused the system to stuck. After the failure, we immediately organized the professional and technical team to investigate the reasons together with the contractor, and actively repaired. The system gradually recovered after adding multiple servers and optimizing key parameters, but there was still uncertainty. We are trying to solve it. In the next step, the city will take measures such as peak nucleic acid detection and sampling, strengthen system operation monitoring, and strengthen problems in response to ensure the smooth and smooth detection of nucleic acid detection.

2. In order to ensure the normal life of citizens, which epidemic prevention and control measures need to be temporarily adjusted?

Answer: According to the actual situation, we urgently adjusted the relevant measures on September 3. First, in terms of travel guarantee, citizens and confession personnel hold 48 hours of nucleic acid negative certificates, as well as registration cards, electronic pass permits, etc., can enter and exit communities (courtyards) and public transportation. The second is that citizens can seek medical treatment with 48 hours of nucleic acid negatives. All medical institutions are strictly pre -examination and division. Medical staff guides the masses to seek medical treatment in an orderly manner on the premise of doing their own protection. The third is that in terms of students' enrollment, the Chengdu Education Bureau has issued an emergency notice to schools in a timely manner. On September 2, students who did not perform nucleic acid testing due to nucleic acid detection systems on September 2 did not affect enrollment this year. We will inform parents and students in advance about the requirements of the school's epidemic prevention and control. 3. In order to ensure the smooth progress of the third round of nucleic acid detection, what other suggestions do you suggest to give citizens and friends?

Answer: We apologize to the majority of citizens and friends again, and express my heartfelt thanks to everyone's understanding and support. Judging from the current situation, the total flow of the total nucleic acid testing of the nucleic acid test is large and the test tasks are heavy. Please ask the citizens to participate in the nucleic acid test in order in order Children, the elderly and other special groups, as well as the staff participating in the urban operation and guarantee staff give priority to testing. Please do a good job of personal protection during the period, keep one meter distance, and wear masks throughout the journey. Go home immediately after the test, stay in the community, and gather together.

At present, various types of materials in Chengdu are sufficient, and public transportation is operating normally. Since the epidemic in the new crown pneumonia, we have a good luck and effort to defeat waves of the epidemic. As a large city with a permanent population of more than 20 million, the epidemic test is still continuing. Let us work together. Return to normal production life.

East Soft Group: For network failures, the specific reason is investigating

On September 3rd, Dongsoft Group issued a statement on the "Chengdu Nuclear Acid Detection System abnormal": Since the Chengdu epidemic, in order to cope with the system stability of the large -scale detection of Chengdu, the East Soft full -scene epidemic lesions detection information system ) Emergency launch, at 04:00 on September 2, the system was put into use for the first time.

After the system was launched, it was found that there was a delay in response and stuton. Dongsoft Group organized the expert group and the company's technical staff on the scene to inspect the causes of the accident, strengthen security protection, and ensure the operation of the system. According to technical experts, the phenomenon such as the current system response delay and scattering have nothing to do with nucleic acid detection system software. At about 00:00 on September 3, after network adjustment, the system was running smoothly and smoothly, and the efficiency was greatly improved. A total of 12 million sample collection was completed on the day. At around 13:00 on September 3, the system could not be accessed again. After investigation, it was found that the network was faulty. After the network connection was restored, the system resumed operation again around 14 o'clock. The cause of the specific network failure is investigating.

Source: Published by Chengdu, Beijing Youth Daily Client

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