Gao Wenyong: Leading the team to be a patient for 24 hours "health steward"

After the surgery is performed for patients, Gao Wenyong (third from left) will go to the ward to check the patient's situation sooner or later. Correspondent Tan Junwei

"Director Gao, my blood pressure today is 134/98" "Director Gao, today my blood pressure 131/97" ... Grandma Wang who lives in a hundred step pavilion is like checking in at work every day. The first thing after getting up is to measure blood pressure. Then sent the result to Gao Wenyong, director of the Department of Neurology, Hankou Hospital of Wuhan City, and had no interruption a day for more than three years.

In the face of 5 hundred people's groups, Gao Wenyong never felt bored, as long as he was idle, he would reply one by one as long as he was idle. "I like to tell patients my phone and WeChat that the times have improved, the consultation methods are diverse, and the way of doctors should keep up with the pace of the times, and never live up to the trust of the patient."

In patient trust

Feel career recognition

"Director Gao, passing the hospital to bring you a bit of self -made milk, help me to give you to everyone." Early in the morning on the 4th, Grandma Wang walked around Gao Wenyong's ward and said to him like an old friend, "This I haven't eaten well for a while? Look! You are thin again, don't just care about sending health to others, you must pay attention to your body. "Speaking of the acquaintance of the two, Grandma Wang, 71, said with a smile" Essence

Every time Gao Wenyong communicated with the patient, he was very careful and patient.

In June 2019, Grandma Wang lived in the Department of Neurology of Hankou Hospital due to illness, and his blood pressure could not be high, and his condition also repeatedly appeared. "For three days, for three days, your blood pressure must fall, and your condition will improve." Gao Wenyong's firm answer, Grandma Wang was silent.

Seeing that Grandma Wang was doubtful, Gao Wenyong told her the condition and treatment plan in detail. Three days later, Grandma Wang's blood pressure really dropped to the normal value range. Soon, she recovered and discharged. Since then, Grandma Wang has become Gao Wenyong's "fans" and volunteers of neurology.

"Everything can be considered from the perspective of the patient to win trust and then become friends. This is not only conducive to the treatment, and we can also receive a sense of career gain in it." Gao Wenyong always told the doctors in the department.

In the forged section hard force

Professional height

"Director Gao, I came to pay." Just after the New Year, Ms. Zhang rushed to Hankou Hospital in Wuhan early in the morning, paid the last part of the medical expenses, and thanked the neurology team and Gao Wenyong again.

Time turned to a late night more than two years ago. Facing Ms. Zhang, who was lying on the sick bed, her family was facing difficult choices: Ms. Zhang had just encountered a car accident, and she was injured in multiple parts. Cerebral embolism is in a coma, and surgery is urgently needed, otherwise it will be paralyzed for life, and family members will let family members want to give up treatment.

Each time the treatment plan is formulated, Gao Wenyong will consider repeatedly from the perspective of the patient.

After the evaluation of Gao Wenyong, who rushed to the hospital, he actively communicated with his family members and finally obtained their consent operation. After timely surgery and post -rehabilitation training, Ms. Zhang did not leave sequelae. "The patient is still young and cannot let her lie on the bed in the second half of her life." The reason to promote Gao Wenyong to perform surgery for Ms. Zhang, which has both the heart of the doctor and the confidence brought about by the successful creation of the provincial and municipal stroke centers.

"All technology promotion is only for one goal: better serving patients." Gao Wenyong said.

In an extended medical service chain

Broaden career breadth

Most of the elderly patients, many of them are lofty elderly people who need more care. Gao Wenyong asked all the personnel of the department to implement the first question responsibility system, and the needs of patients should be resolved as soon as possible. A patient was suspicious of the proportion of treatment projects and reimbursement. From 11 am to 2 pm, Gao Wenyong answered all the questions of all questions, and the patient returned with satisfaction. Essence

As long as you have time, Gao Wenyong will reply to patients and family members one by one.

"The urgent patient's anxiety is not only reflected in the treatment of the disease itself and the control of the cost, but also to see the family problems and social problems behind it. I simply only pay attention to medical treatment." In the expert clinic, he took the initiative to inform Patients contact information, which is convenient for patients who can only appear at home at home in the afternoon to ask the test results and treatment plans at home; in the patient's cluster, in the face of the patient and family's consultation, he always can give guidance. ; He led the department doctor to take the initiative to visit the community to visit the elderly patients alone, follow -up to follow up, organize stroke, high blood pressure screening and free consultation activities to benefit tens of thousands of residents.

"Medical services should be continuous. It is not for the outpatient clinics. After the surgery, the patient walks out of the hospital, and we don't care." Gao Wenyong said that doctors should not only carry out treatment in the hospital, but also extend medical services to the community Do a good job of prevention of the disease.

(Changjiang Daily reporter Liu Xuan correspondent Tan Junwei)

[Edit: Yu Lina]

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