Heze: 12345 The hotline does not snooze 24 hours.

There are still children over 1 year old at home. Nie Yangyang received a notice from the unit in the early morning of the 29th. After packing daily necessities, he returned to his job immediately; the new wedding was received from the unit notification on the second day of the wedding. Wei Chen quickly returned to his job and participated in this epidemic defense. In the control battle; Yang Yining, who just graduated from college, also returned to the familiar collective life.

The epidemic is an emergency order, and the hotline is a fighting position.

Since this round of epidemic, the mayor's public telephone acceptance center has launched emergency response procedures. All staff adhere to the special combat position of the "hotline" and use the unit as the home to ensure that the 12345 hotline provides convenient, efficient, standardized, intelligent services to the masses around the weather. Essence

"In recent days, the volume of the 12345 hotline has increased, and the average daily connection volume has increased from about 5,000 to about 8,000, the growth rate exceeds 50%, and the peak period reaches 8,500. . "Wang Rongting, director of the Mayor's Public Phone Acceptance Center, introduced," We strictly implement the requirements of the prevention and control of the epidemic, and start the emergency response process from July 29th to implement the 24 -hour duty system for leaders to ensure that major and emergencies are reported in time to report them in time To deal with it properly; all 151 staff of the 12345 hotline arrived in place, centralized office and closed management, and accepted the citizens 'consultation, help, complaints, reports and suggestions for 24 hours, and unblocked the masses' channels to reflect the demands to help the masses solve the period of the epidemic period. All kinds of problems such as clothing, food, housing and transportation. "

In order to actively respond to the prominent situation of the rapid increase in the number of words, the mayor's public telephone acceptance center ensures that the network channels such as the 12345 WeChat public account and Weibo of Heze are unblocked, facilitating the problems of the masses online, and ensuring that the epidemic demands are reflected in the first time, the first time is the first time, and the first time is the first time. Acceptance.

On July 30, the mayor's public telephone acceptance center accepted 61 hotlines for how to sign up for volunteer services during the prevention and control of the consultation epidemic. "During the prevention and control of the epidemic, according to the requirements of the territory prevention and control work, you can contact the property, community, town and streets where the community you are located. Said.

To do a good job of preventing and controlling the epidemic, rapid response and disposal are the key. The 12345 hotline adheres to the relevant district, county and department for investigation and processing of relevant districts, counties and departments, and requires the organizer to feedback the preliminary processing situation after 2 hours of acceptance to make timely and fast disposal.

It is reported that the Heze 12345 hotline was opened in March 2003. The management agency is the "Mayor's Public Phone Acceptance Center" and is the internal department of the municipal government office. In 2021, the mayor's public telephone acceptance center implemented the heatline expansion and quality improvement project, completed the integration of 23 hotlines in the city, and realized the "No. 1 to the outside" and manually answered 24 hours. There are currently 150 seats and 151 accepters. The software has realized the "one order straight". The work order can be sent directly without the county and districts; the newly increased data analysis and display function, the acceptance situation is more intuitive, and the focus of the focus is presented. The mobile phone can receive the hotline work order in real time and handle it in time.

Since 2022, the 12345 hotline has accepted a total of 1.11 million pieces of the masses, forming 230,000 pieces of the "Public Phone Processing Form", with a settlement rate of 100%.

Heze Newspaper All Media Reporter Zhang Xiao

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