Wuhan Central Hospital "Setting Aggressive" medical service warm silver -haired clan

(Correspondent Ma Yaoyao Li Bei) "Daddy, don't worry, it doesn't matter if you don't use a smart phone to see a doctor. This guide can teach you that elderly people over 75 can also enjoy the priority of blood drawing ..." In Wuhan Central Hospital In the outpatient hall, the medical treatment gave the "Senior Medical Service Guide" to the elderly patients who came to see a doctor, and patiently guided the elderly patients to use the guidelines for medical treatment.

Mobile phone appointments, code scanning, online inquiry ... Now that the hospital's informatization technology is generally applied, it has been a lot easier to see a doctor, but it has also made some elderly groups "make difficulties" during medical treatment. To this end, Wuhan Central Hospital has carried out "suitable aging" services from outpatient guidance, registration, inspection and other aspects to launch "Pocket Books" (medical service guidelines for the elderly), and priority measures for the elderly over 75 years old. Efforts will be made to break the "smart gap" of the elderly to make the elderly patients fully experience the comfort and gain of medical services.

Customized guidance "Pocket Book" Old Man has a helper to see a doctor

The 73 -year -old He Dad lived in Houhu, and came to Houhu Hospital in Wuhan Central Hospital on the morning of July 25. Many people came to the hospital that day. He Dadi saw that the manual registered window arranged a long line of heart. He was worried that he would use a self -service aircraft. Therefore, he came to the elderly for the elderly for medical services for the elderly.

After learning about the needs of He Dad, the guidance of the "Pocket Book" "Pocket Book" "Guide to the elderly" and turned to the "self -service machine registration process" on page 20, why did Daddy explain how to use the self -service machine registration, Then the "Pocket Book" of the medical treatment guide was given to He Dad. In the end, He Dadi successfully used the self -service aircraft to hang the number with referring to the above steps. The subsequent payment, inspection, medicine removal, and consultation results were successfully completed through the guidance on the guide.

The reporter saw that many elderly patients in outpatients were looking through the "Guide to Medical Service for the elderly" specifically customized for them. After the elderly patients enter the hospital, the guidance will introduce and distribute the "Medical Service Guide to the elderly" to the elderly patients who need help. Volunteers in small blue and small red gowns actively provide services to elderly patients. The "Senior Medical Service Guide" describes the full process, precautions, and common questions from elderly patients with vivid pictures and easy -to -understand descriptions, which are well received by elderly patients.

Registration, inspection, and medicine for the elderly over 75 years old are prioritized for automatic priority

Liu Dad, a 75 -year -old man who lives in Hankou, came to Wuhan Central Hospital for cardiovascular clinics alone to see a doctor. After the entire process of registered, inspection, and medicine took the medicine, Liu Dad's light car was particularly convenient. Wuhan Central Hospital reserved offline expert accounts for elderly patients like him, providing convenience for elderly friends who were inconvenient to make appointments with smartphones. After the doctor issued a blood test form, the row system also provided priority to check and prioritize the medicine for the elderly over the age of 75.

Huang Wei, director of the outpatient office of Wuhan Central Hospital, introduced that when the elderly entered the hospital, the outpatient and hospitalization integrated seamless docking service was quietly started. The hospital also conducts information transformation of the outpatient window system. It has achieved priority to wait for the elderly over 75 years of age in registered, blood -drawing testing, medication, and medicine.

In January of this year, the "Notice on Comprehensively Strengthening Elderly Health Services" issued by the National Health and Health Commission required to accelerate the construction of friendly medical institutions for the elderly from the aspects of culture, management, services, and environment. Service process to improve the experience of the elderly. Wuhan Central Hospital deepen the connotation of the elderly service for the elderly, and conduct the goal of providing "suitable aging" services, with the theme of "silver hairless, warm peers", and reinforcement activities. It strives to solve the difficulty of the elderly in the process of medical treatment. , Pain, blocking points, create a new experience of medical treatment for elderly patients.

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