After going to the scene, I can refund the ticket or not go to the "on -site" refund rules and have been questioned

Xinwang, September 9th (Reporter Li Xinbang) In recent years, major music festivals have become the "good heart" of fans, and many performances are difficult to find. However, due to objective factors such as epidemic, some music fans have to apply for refund during the performance, and Mr. Xue is one of them. What puzzled him was that the "on -site" APP refused to refund the ticket because the audience did not have on -site credentials.

If you do n’t go to the scene, you ca n’t withdraw the ticket “being on the scene” rules are questioned

It is understood that Chengdu's Strawberry Music Festival was held on August 21, and before that, Chengdu had confirmed cases. For the sake of safety, Mr. Xue had to give up the long -awaited music festival. At the same time, he contacted the ticket purchase platform "on -site" customer service to apply for refund and refund, but the result was to be rejected. "Generally speaking, the performance ticket must not be refunded, but because the epidemic cannot go to the scene. This is not no reason to refund. Why can't the platform be refunded?" Mr. Xue is a frequent visitor to major music festivals. If you are unable to participate in the music festival temporarily, you can apply for a refund and refund. This time, he was rejected by "on the scene".

"What's even more strange is that the audience who went to the scene could apply for a refund." Mr. Xue told Xinwang that this strawberry festival was indeed held as scheduled, but there were many fans who were worried about the risk of the epidemic to the scene. However, they got the refund voucher at the scene, and the platform also withdrew the money based on this certificate. "I can refund the ticket at the scene.

The performance has been refunded as usual.

It is understood that "on the scene" is a music festival ticket purchase and live broadcast app. Here, Mr. Xue is not only "difficult to refund" here. Xinwang saw on a online complaint platform that there have been about 50 people who have complained due to the issue of refund in recent days, but "on the scene" has not been replied or processed.

Xinwang noticed that there is such a explanation in the "on -site" APP's epidemic prevention notice: Due to the dynamic adjustment of the prevention and control policies of various places, it may affect travel arrangements or performance entry requirements. The platform only supports the refund ticket, and the costs of other observations must be borne by themselves.

Considering the impact of the epidemic on the performance, when the audience really had to apply for a refund due to the epidemic, but was rejected. Subsequently, Xinwang contacted the customer service of "on the spot". The customer service said that it was necessary to apply for a refund site to get a refund certificate at the performance site. Apply, "If the audience who is not in the place of performance wants to refund the ticket, you need to contact the customer service first, and then apply for the local epidemic prevention notice."

It is understood that performances such as music festivals generally sell tickets on multiple platforms at the same time, and the refund policies of different platforms are different, but most platforms do not support the refund of performance tickets under normal circumstances. "When there was no real name, the refund was not allowed to be afraid of the malicious competition with the peers. I was afraid that the peers would grab the tickets first when the ticket was invoiced, and then retired before the performance. There are too much. If there are refund every day, the workload is huge. "A veteran of a music festival explained the reasons why the performance of the music festival does not support the refund.

"On -site" shareholders have been aggravated by user responsibility for being punished by the punishment platform for unauthorized ticket sales

Xinwang learned through the relevant information of the company's investigation that the "on -site" APP operation company is Beijing is reflecting the Internet Technology Co., Ltd., which is Beijing Modern Sky Culture Development Co., Ltd. As a music festival production and operation agency with strong influence on the three sides of the strait, this company has been punished many administrative penalties since 2019. The most recent time was in July 2021, which was fined 10,000 yuan for selling performance tickets without authorization.

Lawyer Guo Tiejun of Shandong Zhongqing Law Firm believes that the audience ’s online shopping tickets have formed a service trading relationship with the merchant. According to the relevant provisions of the Consumer Rights Protection Law, the behavior of providing services is not excluded from the scope of protection, so online shopping votes are also protected by law.

"In addition, the provision of not supporting the refund and replacement of tickets to a certain extent has aggravated consumer responsibilities and reduced the responsibilities of the operator. This behavior limits the legitimate rights of consumers for returns and exchanges. It can be regarded as the Overlord clause. "

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