Please collect these calls!The latest announcement of the Jiangsu Provincial Department of Education →

The Office of the Education Department of Jiangsu Province About 2022 years

Notice of student funding consultation telephone work

Education bureaus of districts, cities, counties (cities, districts), colleges and universities:

In order to better serve students and parents of family economic difficulties and relieve their worries, in accordance with the relevant requirements of the National Student funding management center of the Ministry of Education, the notice of the relevant matters related to the student funding consultation telephone work in 2022 is as follows.

one,

Pay great importance to student funding consultation telephone work

The purpose of opening a student funding consultation telephone is mainly to timely accept student funding policy consultation and complaints, help students accurately understand national funding policies, and apply for relevant funding projects smoothly. At the same time, it is also a specific measure for the Provincial Department of Education to do practical problems for the masses. All localities and universities should attach great importance to students' funding for consultation, formulate work processes, arrange special personnel to be responsible for telephone acceptance, patiently answer policy consultation, and properly handle complaints. The National and Provincial Student funding management centers will conduct random spot checks on the opening of the consultation telephone number of universities and universities.

two,

Refine and clear consultation telephone opening time

The WeChat public account of the Provincial Department of Education and the WeChat public account of the "Jiangsu Student Fund" has announced the student funding call of the Provincial Department of Education and the colleges and universities in various places and universities, and will be issued through the "Introduction to the Funding Policy of the College Student Student Student Students in Jiangsu Province". Give every new life. All universities in various places are requested to take a serious consultation telephone to ensure that timely answers within the opening time.

The student funding call of the Provincial Department of Education is opened throughout the year, and the acceptance time is 8: 30-11: 30, 14: 00-17: 30 every day on working days. All universities in various places should determine the specific acceptance time of the summer concentration acceptance period and other year -old opening periods in accordance with the actual situation. All universities in various places should take the initiative to strengthen communication and cooperation with the propaganda departments and news media, and widely announce the telephone number and acceptance time of local school students through traditional media such as broadcasting, television, newspapers, and newspapers, as well as emerging media such as mobile communications and networks.

three,

Carefully do a good job of complaint issues

All universities in various places should conscientiously do a good job of consulting and complaint issues in accordance with the principles of "hierarchical responsibility, habitation management, who are in charge, who are responsible", and respond to the concerns of students and parents in a timely manner. "". For emergency issues such as calling the Ministry of Education and the Provincial Department of Education to reflect the credit aid loans of students 'credit aid, poor "green channels", and rejecting students' enrollment, the Provincial Student funding management center will immediately contact the relevant districts, cities, counties , District) or college student funding management departments, all universities in various places must "complain that day, resolve the day"; for other complaint issues, all universities in various places should deal with the problem within 3 working days and report the provincial student funding in time in a timely manner Management center, those who have not been processed need to be explained.

Provincial Department of Education

June 23, 2022

Student funding hotline summary telephone watch

+

Source/ Jiangsu Education Release

Edit/Yuanyuan

© Jiangsu News

Transfer!

- END -