Chang Pan: Digital transformation of colleges and universities is the key

"Based on their own actual situation, universities use digital and intelligent means to provide simple and easy -to -use, reaches, elastic, safe and efficient, user -centric systems or tools to improve the level of teaching, scientific research experience, and administrative management. "In our interview with Chang Pan, director of the Information Technology Department of Shanghai New York University, he described the connotation of digital transformation of universities in this way.

In Chang Pan's view, to promote the digital transformation of colleges and universities, we must understand the needs of teachers and students, obtain sufficient manpower support, and ensure the safety and privacy of users. No matter from what perspective, "people" are the core elements.

Change the solidification thinking and embrace digital technology

"China Education Network": What do you think is the ultimate goal of digital transformation of universities? What are the core tasks?

Chang Pan: The ultimate goal of digital transformation in colleges and universities is to use various advanced concepts, technologies, and methods to provide end users -oriented services, thereby improving the efficiency of teaching, scientific research and management.

From a goal perspective, the primary task of digital transformation of colleges and universities is to attract well -known professors and scientific researchers to school to engage in teaching and scientific research activities with various advanced digital channels. Outstanding students who come to school to study, and enrich management experience employees Participate in school management.

Secondly, collect various data, find potential connections between data, activate valuable information, and provide data support for the school's various decisions. In addition, all kinds of self -service and automation tools are provided to allow teachers and students to complete as many formatting work as possible. Finally, the development of automated workflow system can complete various cross -department collaborations faster and more accurately.

"China Education Network": In your opinion, what challenges are the current digital transformation of colleges and universities?

Chang Pan: First of all, the biggest challenge of digital transformation is to allow everyone to accept new things, new methods, embrace digital technology, and change those solidified ways of thinking, use habits, and even resist new things.

Second, digital transformation is the current fashion of society. All walks of life are entering the digital field and enthusiastically entered the digital field. However, although digital transformation has a lot of popularity in the field of higher education, a large part of colleges and universities have not launched a thoughtful digital strategic planning and digital transformation roadmap.

Third, digital transformation requires university rational relations and establish a strong organizational structure to promote. Many views mentioned that digital transformation is a "first -hander" project, but "first leaders" are often difficult to divide the energy to promote digitalization, resulting in digital transformation "spend money", but did not achieve the due effect.

Fourth, the digital transformation of any business or process needs to obtain the needs of users before construction. After completion, they must fully listen to the user's feedback and keep or simplify the user's usage. The digital transformation of many universities is only stacking hardware and new systems. It does not think about the problem from the perspective of the ultimate service of the user.

For example, many smart classroom projects blindly follow the trend. In order to pursue the diversification of functions, the system complexity is too high, and many teachers are unwilling to use it. Therefore, the launch of any new service and new tools must abandon the purpose of managing management and adhere to the concept of serving users -centered.

Fifth, create a high -level, high -quality informatization and digital service team. In the process of digital transformation, the majority of teachers and students have a lot of expectations for the effect of digital transformation. How to discover problems in the first time and solve the problem in the shortest time, the school's information technology service personnel need high literacy It can not rely on suppliers to solve most of faults and improve service levels.

Finally, the establishment of a digital regulatory process for multi -party participation is also a major challenge facing digital transformation. During the digital transformation process, data supervision is a necessary way to achieve data integrity, standardization, security, and healthy and orderly access. The changes in data and processes must be regulated to prevent inconsistent data or processes.

Understand user needs, formulate transformation planning

"China Education Network": Please talk about the implementation path of digital transformation of universities in conjunction with the characteristics of the school.

Chang Pan: First, communicate with teachers and students and managers of the Broadcasting University to understand their urgent needs in digital transformation, combine the development of the industry and other universities, evaluate the stage of digitalization in the school, and list The key issues that need to be solved urgently.

Second, formulate a strategic plan for digital transformation, list the scenarios that may be covered by digital transformation, and propose specific implementation plans to show the final vision to management and users to obtain widespread support from management and users.

Third, according to the implementation plan, start the projects and adjust the priority of the project according to the actual situation.

Specifically, first of all, it is necessary to establish a secure, stable, reliable, and fast network infrastructure, including high -speed Ethernet, zero -trust -based network and data security system, cloud platform, smart classroom, etc. to achieve data collection, storage, processing Centralization and data visualization.

Secondly, the digitization and automation of all management processes can be achieved as much as possible. From students to graduation to graduation, faculty and staff recruits the entire process management of departure or retirement to achieve organic integration between various systems.

Thirdly, symposiums with the teaching affairs department, teaching support department, professor and student representatives, on the basis of listening to extensive opinions, improve the infrastructure of smart classrooms, make the teaching process, teaching management and education evaluation methods more digitized and humanized. Finally, actively promote the school and related functional departments to introduce specific measures to promote digital transformation, and improve the digital literacy of teachers and students and managers through various channels such as lectures, training, salons, and seminars.

"China Education Network": What are the key tasks for Shanghai New York University to promote digital transformation? What typical practice?

Chang Pan: The key tasks of Shanghai New York University to promote digital transformation include relying on safe, stable, and fast infrastructure to build a teaching, scientific research and management system for user -oriented. Promotion, availability and reliability.

In terms of network architecture, the school and the three major operators, CERNET and New York University headquarters adopt a BGP -based routing protocol. Any failure of any or more lines will not affect the business provided by the school's internal and external. Using redundant design, the network access adopts a zero -trust scheme. On this basis, the school builds a smart classroom and smart conference room, so that it can not only meet the needs of all -digital teaching and conferences, but also retain the traditional calligraphy function.

In terms of data, the school classified and classified the data. All data provides second -level continuous data backup based on the characteristics of the application or a daily snapshot and other methods.

In terms of applications, the school adopts a DEVOPS -based microservice development model, and all sensitive data stores the database through the encryption interface. At the same time, the acquisition of all sensitive information is obtained through an end user to token, eliminating the possibility of system developers or database administrators leaked data.

The school adopts a data warehouse to provide support for the reporting system and decision -making system to create a standardized data exchange and access platform based on API gateways. Based on the full -process and automated user information full life cycle management.

Consolidate the human foundation and ensure data security

"China Education Network": In addition to the above challenges and implementation methods, in your opinion, what key issues need to pay attention to in digital transformation of universities?

Chang Pan: First of all, the digital transformation of universities requires unanimous support from the school's senior management, especially human resources in human, wealth, and things. Together with the personnel department reached a consensus, giving salary and welfare in the recruitment of digital professional talents, especially the leaders of the information department, need to be equipped with professional talents with practical spirit and first -line experience. For information technology and service personnel, set up in advance to set up in advance Determine positions or professional promotion channels to lay a solid human foundation for digital transformation.

Secondly, in the process of digital transformation, the information service department needs to arrange a professional project management team to collect business departments, data owners and users' needs, and put forward optimization opinions on the basis of a comprehensive understanding of the existing business operation process to avoid avoiding The business department directly introduces the business department to the application developer or integrator of a third party.

Finally, we must ensure the security of the data and the privacy of the user. In the process of digital transformation, data security should be improved to the primary position. It is necessary to effectively follow the "Personal Information Protection Law" to prevent the leakage and abuse of data.

For example, for the acting of getting teachers and students in the classroom to install a camera, the opinions of the teachers and students and the teaching ethics committee should be widely listened to, and the right to confirm the recording and remote viewing functions is given to the teacher. Multiple authentication methods should be adopted and recorded inquiries to effectively protect the privacy of the information owner.

Reporter: Xiang Yang

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