As soon as the money is charged, it is closed, and the tide of stores in many places across the country, Find Smart Piano: Turning online

National chain, celebrities endorsement, cooperation concerts ... In recent years, in the field of piano teaching, the Find Smart Piano Academy has attracted the attention of many students. Teaching institutions. However, since June this year, the agency has frequently revealed the news of sudden closing stores in the campuses of Beijing, Wuhan and other places, making the students who were originally normal caught off guard. In response, the agency said that the campus was independent of franchisees, and some of the headquarters were also arrears. But for students, how to deal with subsequent courses is their most concerned issue.

When you just charge the money, you will be closed. Some people still have more than 140 lessons

"It is mainly for the new class, and this is particularly anxious." Ms. Liu of Beijing told Xinhuanghe reporters that her children are studying in elementary school and have been studying piano at the Beijing Longde Campus at the Find Smart Piano Academy for nearly 3 years. "It is the earliest group of students. It didn't take long for 2019 to learn." She said that when she was registered here, this training institution was the big brand of the country chain, as well as celebrity endorsements, "I think I think More reliable. "

"In March, there was a wave of epidemic in Beijing. At that time, he received a notice from the training institution to suspend the lecture." Ms. Liu said that she didn't think much at that time, thinking that she could recover after a while. "I didn't expect to drag intermittently, and the class had never improved. By the end of June, everyone suddenly found that the shop was closed."

Ms. Liu introduced that after the training institutions were no longer open, she and other parents who signed up contacted the person in charge of the institution for the first time to ask about the processing method of subsequent courses. "The child reported piano and vocal lessons here. More than 140 classes did not take it. "She said that the person in charge at the beginning stated that he would refund the unsuccessful course within 15 days, and the class will be resumed in the future. As time gradually passed, everyone waited for the news that the institution would refund the money and re -classes, but the "letter to the parent" posted by the institution.

In this letter, the agency stated that the company's operations were operated for three years. It is currently unsustainable. It has organized the bankruptcy liquidation process. After the liquidation, there will be special personnel to contact the parents to inform the refund.

"After that, we basically can't contact this institution." In order to safeguard our rights, parents spontaneously organized the rights protection group. "There are about forty or fifty people in our campus, and the Xiaojiahe Campus, which is almost the same Case."

Some teachers have been arrears for 4 months, and problems are exposed in many places across the country.

Ms. Liu told Xinhuanghe reporter that now when I think about the agency in March, the problem is "signs". "Although we can't go to the scene, the teacher can go online for the internet class, and we also have time with the teacher for time, but we also have time with the teacher, but we also have time with the teacher. Find Smart Piano said that when the online lesson cannot be used, we have to get a fee for the teacher once. "

Later, the institution was closed, and the parents learned that the lease period of the venue expired in March, and then did not renew the contract. "In fact, I renewed at the end of February. The period is not rented, and I am still flickering me to buy lessons at the end of February. "

Parents seek the processing method of subsequent courses. The original employees of the institutions are also running for their salary. "I am the earliest employee here." Fan Fan (pseudonym) was originally a piano teacher at Longde Campus. She said that she is still arrears by the institution for 4 months. "The money is still secondary, mainly because the social security has also been broken by me. It was still qualified to buy a house in Beijing in one year. She can only pay her social security herself while she can only repare her part -time classes.

In fact, the above -mentioned refund difficulties and wages of arrears are not examples. In August this year, the Wuhan area of ​​Find Smart Piano Academy suddenly closed the store. The news that parents and employees had difficulty in defending their rights caused heated discussions on the entire network. They were the same as in Beijing. The closing of the institution allows the parents who have registered in the store and have a large number of parents who have not taken the course. Where should the child go to learn? "

Headquarters: The problem campus is a franchisee, which can be transferred to online services

According to the contract provided by the parents, the company affiliated to the Beijing Longde Campus of Find Smart Piano Academy is Beijing Chengle Education Consulting Company. On the afternoon of the 15th, the reporter of the new Yellow River tried to call the company on the matter, and the phone was not connected. According to the company's investigation information, the company has been listed as an executor by the Daxing District People's Court of Beijing due to education and training contract disputes.

Subsequently, the reporter called the Find Smart Piano Brand Headquarters. The staff said that the campus involved in the Beijing region was an independent brand franchisee. Headquarters account.

"At the same time, we recognize this brand, whether it is franchise or direct business, now I always have to give us a statement." Some parents in Beijing introduced that after the closing incident, the headquarters was targeted at late August. Parents in Wuhan region issued an official statement saying that there are still parents who have surplus hours in the closed store incident that can register information from the headquarters and give online lectures through the brand mobile terminal. Training service, "We are the same as Wuhan, but when registering information, feedback said that this statement is for Wuhan area, and we are not suitable for us." Some parents said.

In response to this issue, the reporter of Xinhuanghe also asked the brand headquarters. The staff said that it did not receive the feedback from the registration information of parents in Beijing before. "We are sure that this solution is also applicable in Beijing. The registration time is on Monday. "Then the staff member said that if there were parents who had not registered, they could call the headquarters to explain the situation," we will also give up the situation in time. "

Not a family, the brand related training institutions are also "thunderstorms" this year

First -tier celebrities endorsement, cooperation to hold concerts, many first and second -tier cities across the country have chain teaching institutions ... During the interview, many parents told Xin Huanghe reporters that they had originally fancy the brand image of the Find smart piano "tall" brand image I did not expect to go through the business of closed shops.

According to the company's inspection information, the company of Find Smart Piano is Senlan Information Technology (Shanghai) Co., Ltd. (hereinafter referred to as "Senlan Information Technology"). It was established in September 2017. Two major sections of the classroom. Since the second half of this year, its Find Smart Piano Academy has frequently exposed the news of closed shops in Beijing, Wuhan, Changsha, Haikou and other places. Doubt.

It is worth noting that among the shareholders of Senlan Information Technology, the name of Golden Baby Holding Group Co., Ltd. appeared. This well -known domestic early childhood education brand established in 1976 has repeatedly fallen into the closed store vortex this year. The campus entering the bankruptcy liquidation is also questioned by parents because of the course refund and other issues.

New Yellow River Reporter: Yu Dan

Edit: Liu Yuhong

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