The "emotional steering" of linguistic research -take the emotional management of online health consultation as an example

Affected by the "subject to affection", the study of conspiracy is mostly based on the rationality of the communication between the two sides to carry out research and constructing the theoretical model. With the "emotional steering" of linguistics research, emotional factors in interpersonal interaction have gradually entered the field of consolidated researchers, and in recent years, it has become an independent research object. Although emotion was originally a classic research object of psychology, sociology, and social psychology, conspiracy is a very inclusive and fusion discipline, which is closely linked to many different disciplines. Therefore, conscience gradually gradually gradually uses academics. It has become a research perspective and path that is favored by many interdisciplinary and cross -disciplinary issues. In recent years, with the development and application of the new generation of artificial intelligence, Internet medical care has gradually emerged, and its development has become mature. Online health consultation has also become the focus of the industry's attention. The sustainable development of "Internet+Medical Health", in addition to the necessary hardware support, a good Internet communication environment, patient recognition of online health consultation feedback, and effective communication of doctors and patients are the key to the popularity of "Internet+medical health". Soft power indicators. "Sometimes healing, often helping, always comforting." This is the epitaph of Dr. Trudeau on the shores of Lake Saranak, New York. It implies that doctors not only need to cure patients' diseases, provide patients with necessary medical help, but also need it. Provide patients with emotional comfort and humanistic care. In view of this, it is particularly important to pay attention to emotional management in online health consultation.

Core issue

Emotion is the classic research object of psychology, and emotions can be expressed through language. Therefore, the research of emotional discourse is becoming more and more valued by the linguistic community. Emotional discourse research attempts to discuss the relationship between emotion and discourse, which is because of close language and emotional connection -people use language to describe their feelings in discourse communication. However, emotions are a highly complex psychological process, and the discussion of words caused by emotions must also be full of challenges. It is worth noting that everyone seems to be able to express and manage emotions in a very subtle way to express and manage emotions at random, more or less, to meet the communication needs of different occasions and negotiate the subject of emotional expression. Meaning. At present, the emotional management in online health consultation is mainly based on the doctor as the center to explore doctors' emotional management and emotional labor/work.

In the online health consultation, doctors' emotional management refers to the process of observing, evaluating and conforming to the internal and external emotions of doctors, including the doctor's individual emotional management model and the interpersonal emotional management model of the doctor. As far as the individual emotional management model of the doctor is concerned, the emotional management process of doctors includes conscious or unconscious use of discourse strategies to express emotions to patients. Doctors' interpersonal emotional management models are divided into internal interpersonal emotional management models and external interpersonal emotional management models. Internal interpersonal emotional management models mainly focus on how doctors manage their emotions. External interpersonal emotional management models mainly focus on how doctors manage their emotions through interaction with patients. In the online health consultation, doctors' emotional labor/working refers to the management of their emotions with surface behavior and deep behavior. Specifically, the surface behavior refers to the doctor's emotional emotion by changing his emotional expression, disguising or hiding his inner emotions; deep behavior refers to the doctor's efforts to manage his inner emotions, so that his emotional experience and online health The emotional performance required in the consultation scenario reached an agreement.

Future trend

With the "emotional steering" of humanities and social sciences, the study of conspiracy research has also paid more and more attention to changes in interpersonal relationships in communication, especially the changes in emotional factors in the communication process. Discourse is a social practice activity about cultural expression and exchanges. It is a concept of social relationship between "self" and "others". Psychology believes that emotions can be characterized by internal psychological feelings, and words carry the speaker's position, intent, tendency, attitude, so emotion can be expressed through the medium of discourse. It should be pointed out that in the past, the research on emotional management in online health consultation was usually centered on doctors to examine how doctors manage their emotions during the diagnosis and treatment consultation process. Although this kind of research has expanded from the original emotional management and emotional labor of doctors to the management and emotional labor of the doctor to manage and regulate the doctor's own emotions through interpersonal interaction, the research on patients' self -concern and their own experience is relatively scarce. insufficient.

First, the research of emotional management in online health consultation lacks the integration and docking of cross -disciplinary perspectives. It pays too much attention to the emotional management of doctors from the perspective of psychology and adjusts the negative emotions of the doctor through interpersonal interaction. In interpersonal interaction, individuals manage the positive and feasibleness of others' negative emotions through discourse management. Second, although emotion has always been the research object of sociology and psychology, these two disciplines pay more attention to individual emotions, and rarely pay attention The impact on emotional management has led to the lack of certain interaction and interpersonal research in the current research of emotional management. It is not difficult to see that the current online health consultation's emotional management research mainly focuses on the management and regulation of doctors 'personal emotions, that is, management and regulating doctors' own negative emotions, or how to enhance their positive emotions through the interaction with others to interact with others. Experience, lack of interpersonal investigation of emotional management of patients. In other words, the existing studies have not paid attention to exploring how doctors perceive and manage the negative emotional experience of patients through interaction with patients, and this is an important factor that cannot be ignored in the management of interpersonal harmony between doctors and patients. Therefore, in the future, the research trend of emotional management in online health consultation can introduce interpersonal interaction perspectives. It not only pays attention to the emotional management of doctors in health consultation, but also needs to accurately identify the negative emotions of patients and managed the negative emotions of patients through discourse. In terms of research content, in the attention of online health consultation, what way do doctors detect the negative emotions of patients through? What are the dimensions of doctors for patients' negative emotional management? What kind of discourse management practice is involved in the negative emotional management of patients? What discourse strategies do doctors use to manage the negative emotions of patients? What are the factors that affect doctors' negative emotional management? In terms of research methods, the existing doctor -patient interaction and emotional management discourse research methods are relatively single, resulting in some discourse interpretation slightly subjective, so it is urgent to introduce hybrid research methods to expand the breadth and depth of research, and improve the existing existing existing as much as possible. Study the objectivity of the interpretation of doctors and patients. For example, you can comprehensively use quality and quantitative research methods to examine the words of negative emotional management, and collect a variety of types of corpus, integrate the perspective of researchers, participants 'perspectives, and observers' perspectives to avoid the subjective interpretation of the researchers. Ensure the reliability of the research results.

Practical significance

Discourse is the main carrier of information transmission and emotional expression, and is the main form of interpersonal interaction. With the "emotional steering" of linguistics research, emotional factors in interpersonal interaction have gradually entered the field of consolidated researchers and have gradually developed into independent research objects in recent years.

With the concepts of "new liberal arts" and "new medical sciences", the study of the communication between doctors and patients has become increasingly emerging. In addition, the awareness of "patient empowerment" in the new era of doctors and patients has gradually increased. Patients not only need doctors to provide medical technical services, but also look forward to enjoying the humanistic care of doctors. The interaction and exchanges between doctors and patients are not only an important channel for doctors to understand the patient's condition and provide professional medical services, but also a powerful means to provide patients with psychological soothing and humanistic care. Just as "the father of medicine" Hippokrada said: "The so -called cure disease, one is good for good medicine, and the two depends on good words." Pay attention to the emotional management in the online health consultation of the doctor, focus on the language on which the online medical context, traditional Chinese medicine, It can build a harmonious doctor -patient relationship of "Internet+Medical Health" for the contradictions and conflicts of doctors and patients, and provide language services and discourse guidelines.

(Author Unit: School of Foreign Languages ​​of Nanjing University; School of Foreign Languages ​​from Harbin Engineering University)

Source: China Social Science Network-Journal of Social Sciences of China

Author: Zhao Xinmao Yan Sheng

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