Weifang created "East Asian Cultural Capital" | Library pursuing readers satisfied 100 %

"The service is endless, and the satisfaction is 100 %." Since the beginning of this year, the Qingzhou Library has taken the most satisfactory library of readers as a guide for action to further improve the free opening level. At the new high starting point, all cadres and employees are reunited again, and their actions are more conscious. With the spirit of not waiting, find gaps, multiple channels, actively listen to readers' opinions and suggestions, insist on thinking in time The high -quality development of the museum has promoted Weifang to create the "East Asian Cultural Capital".

The zero threshold is open, allowing more people to enter the library. First, on the basis of always insisting on free opening, expand the scope of borrowing of ID card points and fully cancel the deposit of the license. In 2019, Qingzhou City has opened a book borrowing book in 2019. In 2020, it has returned the deposit for readers in 2020. By the first half of this year, 50,000 citizens have opened a deposit -free borrowing to refund the deposit for 11,000 readers. You can realize the borrowing books in Qingzhou Library, 13 branches, and 45 villages (communities) service points anytime, anywhere, so that readers can enter the zero threshold and strive to cover the end of the year. The second is to introduce social forces and improve service capabilities. Adhere to the "government -led, social participation" model, through the integration of cultural and education, integration of cultural and business, and integration of cultural and enterprises, and more than 30 social institutions such as schools, enterprises, parks and other social institutions and other social institutions. The Haiyu Study House · Dongcheng Branch provides free venues from Qingyu Building. It has now become an educational education base for the educational education base of the Guandian Elementary School and the East City School School Corporation Society. Cooperate with various schools and readers to organize recitation contests and other activities. It has achieved good results in the 17th Shandong Provincial Reading and Recitation Competition and the 8th Reading Recitation Competition in Weifang City. The results and participants have achieved double harvest.

Guided by the needs of the masses to improve service efficiency. The first is to continue to implement the "You Read · I Buy" service and hand over the book procurement right to the masses. The Qingzhou Library took out 200,000 book purchase funds this year, allowing readers to go to the bookstore to choose books. The library is responsible for settlement with the bookstore and handed the book purchase right to readers. Cumulatively saves readers more than 2 million yuan in books. The second is to facilitate readers to read nearby and build a "15 -minute reading circle". Give full play to the role of service subjects, fully cooperate with the construction of urban and rural study, and promote the reform process of reading the "five -in -one" reform of the whole people. The nationwide reading convenient service network formed the city, town, and villages and urban and township studios.

Create conditions and provide diversified services. The Qingzhou Library actively strives for financial support, further improves the reading environment, and try to meet readers' personalized needs. The first is to optimize the layout of the house, add fashion elements, and expand more than 200 reading seats. The second is to continue to retain the sound reading of the self -study district to solve the needs of some readers to recite and recite, so as to separate the separation of static and static, and do not interfere with each other. Third, the library is closed at noon, an increase of 2.5 hours of open time, and the delayed service and the opening time are open. The fourth is to set up lunch on the first floor, which is convenient for readers who stay at noon to eat at noon, but also effectively prevent epidemic prevention.

Improve the "hard skill" and do a good job of "soft service". The iron to hit the iron also needs to be hard. Many measures in Qingzhou Library improve the level of employee service and establish a good window image. The first is to use the seventh National Public Library to evaluate the rating opportunity, strengthen employee business training, comprehensively improve business capabilities, focus on learning once a month, and conduct 1 business training on the town street library every quarter. In the first half of this year, 15 people in Qingzhou Library received honorary titles and commendation awards from Weifang above. The second is to actively carry out "satisfaction in the Qingtu · window unit." Provide Mandarin, etiquette knowledge training, and smile services for employees. The comments and suggestions of readers must be answered on the same day or the next day. The problem is found on the issue of 12345 transfer. Strive for understanding, continue to enhance the image of the window, talk about civilization, do civilized affairs, and do civilized cities.

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