Older consumption, new energy vehicles, medical beauty ... note!These areas become hot spots of complaints

On July 1, the Jiangsu Provincial Consumer Protection Commission released the "Complaint and Public Organization of the Jiangsu Provincial Consumer Protection Commission System in the first half of 2022" (hereinafter referred to as "Analysis"). In the first half of the year, the province's Consumer Protection Commission system recovered about 235 million yuan in economic losses for consumers. There are four main complaints and public opinion hotspots: unfair format clauses; elderly consumption traps; new energy vehicle consumption issues; there are many chaos in medical beauty consumption.

Correspondent Xu Yue Yangzi Evening News/Zi Niu Journalist Ma Yan

The problem of unfair format clause is prominent

In early April, a consumer bought a pair of shoes at the shopping app. He chose a refund for wrong information and found that he was 28 yuan less. After investigation, the shopping platform is at the bottom of the order page "Buyer's Notice", and the default "submitting orders to represent the" Buyer's Instructions ". Click on the "Buyer's Notice", which is lengthy. In the "buyer canceled orders", there is a liquidated damage instructions: if the order is canceled within 30 minutes after the payment is successful, the payment is 0 yuan; If you cancel the order, you need to pay 28 yuan. However, according to the Consumer Rights Protection Law, the content that has a major interest relationship with consumers in the contract agreement should be presented in a more concise text and more reasonable way.

● Interpretation: The issues related to the formats are mainly concentrated: 1. Reduce responsibilities and avoid the obligations of operators. 2. Unreasonable avoidance risk. 3. Restriction of consumer rights. 4. The terms of unfair format online platforms exist widely.

Concentration of consumption problems in the elderly

Mr. Tang bought a capsule of a health care company at the beginning of the year, totaling 40,320 yuan. Merchants claim that they can regulate the three highs, enhance immunity, and even treat certain diseases. After taking it for more than two months, there is no effect. Mr. Tang requested that the refund was suffered and complained to the Consumer Association of Jintan District, Changzhou. After the staff and mediation of the staff, the merchant agreed to deduct the cost of the health products after deducting the use of health products.

● Interpretation: In the first half of 2022, the Jiangsu Provincial Consumer Protection Commission received a total of 1,474 complaints about elderly consumption. The problem is: 1. The ability to judge the elderly group is not high, and the impulse consumption is more. 2. Pension health consumption becomes a high incidence area. 3. There is a problem of return on TV network shopping.

Consumption hidden danger of car consumption

In late February, Mr. Li complained to the Yangzhou Consumer Association that his son was ordering a small off -road vehicle for a certain brand with a price of 283,000 yuan. After picking up the car, it was found that the brand's official website issued a recall announcement, and the car purchased was ranked among the recall. Mr. Li raised his objection and learned during the negotiation that the company's actual delivery model was not the latest. To a letter, a car (China) Co., Ltd. learned that the price of two cars is not much different, but the seats of the new car are optimized and the car's tailgate. The person in charge of the sales company claimed that it was caused by employees' work errors. Calling plan after communication and negotiation: 1. The company compensates 20,000 yuan at one time; 2. Gifts of basic maintenance of a certain number of times or years; 3. Delayed guarantee to replace the upgraded parts due to the recall.

● Interpretation: There are a series of issues such as the rapid growth of complaints, high difficulty in defending rights, and more hidden consumption hazards in the automotive consumption field represented by new energy vehicle consumption. In the first half of the year, the province's consumer protection system accepted a total of 6031 complaints about household car. Among them, a total of 505 complaints related to new energy vehicle consumption were accepted.

There are many chaos in medical beauty consumption

On January 17, Ms. Zhou purchased the Reba Maggie and Ultrasonic Knife project in a beauty company in Suzhou. After purchasing, it was found that the company was not in the official verification agency of the Reba Maggie. The merchant refunded on January 18, but was told to deal with it after the year. After mediation, the merchant refunded the full amount, and consumers expressed their satisfaction.

On July 4, 2021, a college student Mu Mu went to a professional beauty shop to experience 18.8 yuan. The service staff recommended the package many times. After the classmates were rejected on the grounds of insufficient cash and the inconvenience of time arrangement, the service staff said that they could make loans to Mu, and would not affect credit reporting. Under the number of service staff, Mu's service project finally changed from an experience of 18.8 yuan to an annual service of 5,800 yuan, and generated a loan of 5,300 yuan, with a total repayment of 7,200 yuan in two years. On June 15, 2022, the Nanjing Consumers Association jointly went to the beauty shop to protect their rights in the United School and the public security department. Eventually, the consumer loan was canceled, and the repayment of the installment amount has been repaid for one year, including principal and interest.

● Interpretation: In the first half of the year, the Provincial Consumer Protection Commission system accepted a total of 1118 complaints about medical beauty, and 21,843 public opinion information related to medical beauty plastic surgery was. Mainly reflect the following issues: 1. Do not engage in medical beauty treatment in line. 2. Medical product channels are unknown. 3. False misleading propaganda. 4. Price issues.

Edit: Qin Xiaoyi

- END -