The first ten middle school occupies six seats!BMW's complaints in June are still amazing. Among them, the number of complaints for sales fraud and engine oil is the largest. What should the owners do?

After BMW's complaints in May, the "hegemony list" did not expect to "maintain" a high amount of complaints in June. There are 6 cars on the list in BMW, which actually occupies "mostly half walls"! The first and second BMW X3 and domestic 5 Series, which ranked first and second, reached 1017 and 442 cases, which became a veritable "Complaint King King "".

▲ As of June 28, the complaints of the BMW X3 and 5 Series still topped the list, far exceeding other models

The BMW brand complaints "high fever" also sounded the alarm for consumers. The product quality itself is also good, and the after -sales service is not followed in time, and it does not meet the positioning of a luxury brand. To this end, the reporter summarized the "avoiding pit" guidelines for BMW's models below for your reference.

Guide to avoid pit: BMW X3

BMW Brilliance's BMW X3 was loved by consumers before, with good control, space, configuration, and appearance, especially male consumers love this car. However, starting in May this year, the number of complaints of this car has increased, and the first 28 days of June, it still settled in the "complaint champion throne". I did not want to let it go. It is expected that the total complaint volume in June and May in May are expected The difference will not be too big. So, where is the question?

Judging from the typical issues of consumer complaints, it is mainly concentrated in "sales fraud/inconsistent with publicity", "engine burning oil", "steering system abnormal noise", "braking system abnormal noise", and the first two issues occupy It was extremely high. For example, "sales fraud does not match/propaganda" refers to the IDrive 7.0 vehicle system that triggers the owner of the BMW car owner, referred to as ID7 for short. According to the manufacturer's clear publicity, the ID7 car has remote upgrade and voice control functions. The remote upgrade is just like the system update of the mobile phone. It's important today. However, many X3 owners have reported why their ID7 has no OTA remote upgrade? But it is also clearly written in the description! Besides, how can there be OTAs such as BMW 3 Series, X5, 7 Series with ID7? treat?

▲ Full version (left) and "missing version" (right) BMW Idrive 7.0 difference (Figures of the owner)

"Why is this function lacking this function, I am not sure, guess whether it is related to the shortage of chip? Why do the manufacturers do not actively come forward and quickly make up the upgrade of the OTA function to reduce consumer complaints? It is really strange, it is really strange. Some time ago, I saw that some riders compared the ID6 module, ID7 missing version, and the full version of ID7 was compared. Mr. Li, who studied various electronic products, expressed his views. The response of the BMW Customer Service Center seems to have a word. On the one hand, it is admitted to the simplicity of the vehicle. On the one hand, it is recommended that customers find authorized dealers to communicate. The dealer also said that the problem cannot be solved. It can be presented to customer maintenance or gift package, etc., and "big things are small, small things are small", but "kicking the ball" back and forth will always be able to solve the real problems. main reason.

▲ The problem of burning oil also has a headache for BMW owners

The engine burning oil is also another key factor in the X3 complaint rate. It mainly occurs on the BMW B48TU 2.0T engine. To be precise, whether it is X3 or 3 series, or other series of models, as long as this engine is equipped, it is all. There are many cases of complaints about engineering oil burning oil. When the complaint rate is high to a certain extent, it fully illustrates that the engine has problems at the beginning of the design. "BMW said that it is a problem of the valve room cover, and this accessories are also listed into damaged parts. You hurriedly recall everyone to change the valve room cover? You have to wait for the owner to continue the complaint and let the bullet fly for a while?" BMW Mr. Liu, the owner of X3, said very angry that the previously calibrated 5.25 liter oil, the maintenance was injected 5.75 liters, spending more money, the power is still dull, and it is even more damaged in the ternary catalyst. This is a solution to this!

Guide to avoid pit: BMW 5 Series

In addition to the BMW X3, the BMW 5 Series, which is second in the car quality network complaint rankings, also reached 442 cases. When the reporter wrote the manuscript, it was found that the complaint rate was still "upward". It can be seen that BMW 5 5 The owners' complaints are enthusiastic about "high"! The main problem of domestic 5 Series complaints is "sales fraud/inconsistency with publicity", "body accessories and electrical/components cracking", "abnormal noise of the sunroof", "engine burning oil".

Obviously, the domestic BMW 5 Series has a common problem with X3, that is, the lack of the ID7 vehicle system and the problem of oil burning oil, waiting for the manufacturer to solve it on the front. The skylight abnormal noise is indeed surprising that the issue of complaints is really surprising. As we all know, an excellent luxury car must have the quality of quietness, and this inexplicable sound really makes people driving irritable. "My friend's car has such abnormal noise in 5000 kilometers. At first I suspected whether it was deformation of the body. After a long time, this voice will appear again, and it is impatient. "

But the most surprising thing is that the 5 Series has the problem of "body accessories and electrical/components cracking". What is "stuff"? This is very rare on the models of more than 100,000 yuan. The BMW 5 Series has become a complaint point. "BMW's interior, what do you say? The owners who have drove the old BMW know that some of the coverage materials, such as the position of the door handle, will appear to fall off after a long time. , I still stick to it, there is a problem of cracking parts in the new model, "said Mr. Cui, the owner. Guide to avoid pit: BMW 3 Series, BMW 6 Series GT, BMW X4, BMW 5 Series New Energy

Do you think there are problems with BMW X3 and 5 Series? The answer is no. Among the top ten, the BMW 6 Series GT, BMW X4, BMW 5 Series New Energy Subscribe List of Quality Networks Nine, these models of complaints, Qing Yixi contains "sales fraud/inconsistent with publicity", and the BMW 3 Series ranks tenth in the complaint list. The main problem of the complaint is "engine burning oil", "steering system card stagnation", "Data system abnormal wear", "body accessories and electrical components cracking".

The previous models are good. After all, sales are very small in the BMW sequence. Instead, the prospective car owners who are preparing to buy the BMW 3 Series have to pay attention to the processing results of the problem of burning oil. Although the driving performance of the BMW 3 Series is good, after all, the engine is the "heart" of the car. It is not a trivial matter to burn oil. The most important thing is that it is not solved. The set is expensive. Before buying a car, you still have to look closely.

▲ The appearance of the BMW 3 Series is good, but the volume of complaints is high, and you need to be cautious when buying

In general, the BMW brand's models occupy 7 of the top 20 complaints of the car quality network. Although the current sales of BMW are acceptable, it does not rule out the possibility of continuing to ferment these problems. In view of the current problems, these issues have not been positive from the front of the manufacturers. Effectively solve it. When buying a luxury car, the owner still should try to "avoid BMW's pit". After all, you buy a car not only the product, service, but also the mood!

Peninsula all media reporter

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