The "leather" seat becomes "artificial leather", Dehui Automobile 4S shop is called "industry name"

Reporter Zhang Xiaopeng

In the leather seats purchased by the public in Qingdao Dehui, the actual delivery turned out to be "artificial leather". Consumers were refused to refund. A few days ago, Mr. Yi Fanlu reflected his experience to Qilu Evening News. The 4S shop stated that it was willing to replace another "artificial revolution" seat, and consumers rejected it. For this matter, the lawyer claims to compensate three times.

Mr. Lu purchased a original imported Volkswagen Sharon Motor at Qingdao Dehui Automobile Sales Service Co., Ltd. in April 2016. At that time, the price increased by 12,000 yuan to buy navigation, the entire car solar film and a leather seat. Recently, Mr. Lu found that the leather seats were worn very hard. The whole piece of land dropped. Take a closer look. This leather seat has no leather fiber, which is more like artificial leather. So Mr. Lu found the 4S shop, and the fact that the 4S shop did not deny the fact that the leather became a human -made leather.

The good leather, in the end, is a human -made leather. The angry Mr. Lu complained to the relevant departments, requiring a 4S store to refund or replace the leather seat according to the original promise. The department investigated.

On the morning of the 28th, the reporter contacted Mr. Lu and showed the reporter the full set of invoices and sales contracts he had bought. The invoice shows that at the time, the original Volkswagen Shawa cars were purchased at the original imported Volkswagen Shara, the price was 223,000 yuan. In addition, the "ordering content (accessories/supplies)" column in the sales contract shows that the total price is 12,000 yuan. Subsequently, the reporter followed Mr. Lu to check his vehicle seat situation and confirmed that the situation he had previously reflected was true.

Regarding the complaint, Mr. Lu provided reporters with a call recording of Jiang Xiaowen, a sales manager of Qingdao Dehui Automobile Sales Service Co., Ltd., and the car purchase manager Qingdao Dehui Automobile Sales Service Co., Ltd. Manager Jiang has always insisted on the recording, "It is only a name of the leather that is just the industry. In fact, the materials are all artificial." At the same time, Manager Jiang conveyed the company's handling opinions, that is, he was willing to replace another set of Mr. Lu. Artificial leather seat. And Mr. Lu did not agree with this result. Legal litigation resolves this.

At 10:43 on the 28th, the reporter contacted Jiang Xiaowen on the phone. After explaining the intention of the interview, the other party hurriedly hung up the phone on the grounds of inconvenience. Subsequently, the reporter repeatedly called and sent a text message to try to contact, and the other party always refused to connect and reply.

"The content of the contract is seriously inconsistent with the actual delivery of the product. The 4S shop has been suspected of illegal the law to deceive consumers by artificial leather leather." Lawyer Cui Pingping of Shandong Yiheng Law Firm believes that according to the Fifth of the Consumer Rights Protection Law of the People's Republic of China, the Fifth Article 15 stipulates that if an operator provides fraudulent acts or services, it shall increase the loss of compensation in accordance with the requirements of the consumer, and increase the amount of compensation for three times the cost of purchasing goods or receiving services for consumers.

In response to this, Qilu Evening News · Qilu Yitian reporter will continue to pay attention.

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