From Wuhan to Huangshi, Dongfeng Zhuo Lian once again fulfilled 5 hours of cross -city rescue

The car is bad on the road. I believe that each car owner's first reaction is to find a 4S shop. What kind of persistence is the rescue hotline opened 24 hours? 3 minutes response, 30 minutes of speed, what kind of promise is there? A few days ago, the author walked into Dongfeng Zhuo Lian's Dongfeng Zhuo Lian Nanhu Peugeot Store to explore the behind -the -scenes story of road rescue.

100 kilometers of cross -city rescue

On June 17th, the hour clockwise pointed to the office of the after -sales service department of Dongfengzhuo Liannan Lake Nanhu Peugeot store, everyone was combing the work of the day as usual, while guarding the service hotline. This day is just the day before the weekend holiday. There are more people on the road, and there will be even greater chances of traffic accidents. As a staff member of a car 4S shop after -sales rescue position, they usually wait for them at this time.

Dongfeng Zhuo Lian Nanhu Peugeot 4S shop under the night

19:20, the phone rang. "The fault light of my car d fors suddenly lights up, and the vehicle cannot be started. Can you come over to help me?" On the other side of the phone was a yellow stone owner. Stop on the side of the road and overwhelmed.

The owner is very anxious and helpless, but the incident is 100 kilometers away. It is already off work time. There are countless blocks along the way. Is it or not? The maintenance technician Yin Zhaoxu did not hesitate. There was only one thought in his mind: "The incident suddenly, he must reach the destination as soon as possible." While he was preparing to start with his partner Li Dong, he contacted Huang Shi's local college colleagues to maintain communication with customers, soothing customers to appease customers who were soothing customers. Unhappy emotions.

"Sorry, let you wait for a long time." At 9 pm, Yin Zhaoxu and Li Dong arrived at the scene. In just 30 minutes, it helped customers to eliminate the vehicle failure, and then escorted the customers to go home safely. "Thank you so much, running so far, otherwise I don't know what to do." The customer thanked the customer.

They couldn't care about eating, and they continued to step on the return journey, and it was 12 o'clock at midnight when they returned to the store. "We have worked hard, but we can't live up to the trust of each owner." Yin Zhaoxu said.

Take care of the customer's family

Yin Zhaoxu's colleague Li Cong, who joined Dongfeng Zhuolian for 8 years, is already a service manager of Nanhu Peugeot Store. There are hundreds of customers in his mobile phone address book. The professionalism made by many years of after -sales experience for many years of experience allows him not only to be a reliable car consultant in everyone's life, but also an old friend worthy of trust.

In early December 2021, Ms. Xia, who was alone, had just encountered a traffic accident on the Wu'u Expressway in the early morning. She was uneasy about Li Cong, the service manager of Nanhu Peugeot Store for the first time. Faced with Ms. Xia, who had no experience in handling accidents, Li Cong quickly prepared to start on the phone while instructing her to make emergency treatment. "Don't worry, first turn on the double flash. The vehicle is about 150 meters away, take a picture of the accident scene, and then stand to the safe place on the roadside, please rest assured, we rush to the scene immediately! "

"You are here, I just feel relieved ..." Li Cong's timely appeared to make Ms. Xia relieved. To deal with the scene of the accident, it was more than 3 am home. And when Tianliang, Ms. Xia called him again, "I was sent to a business trip for about a month, and the vehicle maintenance was asked to ask you!"

Customers send Li Cong to thank the banner thanks

Ten days later, Ms. Xia entrusted her family to pick up the car to Dongfeng Zhuo Liannan Lake Peugeot Store and sent it to the store staff. "I still can't get back in the field, let my family thank me on behalf of me! Thank you!" Ms. Xia, who was still on a business trip in the field, called again and again.

Excellence service connection customers

Such a story happened almost every day in Dongfeng Zhuolian. Providing customers with a 24 -hour road rescue service is the promise of Dongfeng Zhuolian. It always uses excellent services to connect customers and treat customers as their own family. It is also a thing that Zhuo Lian people like Lao Li have always insisted on doing it. "Many customers buy a car for the quality of the service of our manufacturers' direct stores. We cannot live up to their trust."

On September 20, 2020, as a second -level company under Dongfeng Group, Dongfeng Zhuo Lian founded the 3I service standard to work hard to provide customers with a faster customer platform, more comfortable offline experience, and more economical car planning plan With customer care as the main line, support, comfort, and economy as support, to protect every user with heart.

Dongfeng Zhuo Lian Automobile Clinic Service Site

In 2021, in order to provide customers with better services, Dongfeng Zhuo Lian continued to deepen brand building, reform and upgrade on the basis of the "3i service" brand, and launched the "accompaniment" service of the former accompaniment and rear tube vehicle, which brings the customer housekeeper to the housekeeper Formation service experience.

"Providing customers with 24 -hour road rescue services is Dongfeng Zhuolian's unchanged promise, 3 minutes response, 30 minutes Suda is our service standard." According to Liu Fang, the customer care department of the store's customer A "see" rescue service, whether you see any failure of Dongfeng Peugeot and Dongfeng Citroen brand vehicles, as long as you call the 24-hour road rescue phone 027-84751212, we will appear in front of you on time. "

(The above pictures are provided by Dongfeng Zhuolian)

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