BMW 1 Series can return to the store 3 times, and the burning oil caused the owner to protect the owner's collective rights ... The BMW owner is really "complaint"!

Recently, BMW has enjoyed the "hot search" treatment for several days in the car circle, mainly because it is frequently "dominated" on the domestic model complaint list! In May, the domestic automobile complaint list top10, BMW has 5 seats, the veritable "half of the country", of which the BMW X3 complaint reached an amazing 1493; then to look forward to the April TOP10 list, BMW 3 car was shortlisted, and March, in March, in March, in March, in March What about the TOP10 complaint list? BMW is still so stable, 3 seats!

▲ In the May of the car quality network, BMW has occupied five seats in the top ten seats.

In fact, just looking at numbers, feelings are not so direct. If you click on the links behind these numbers, it is really the "blood and tears" of BMW owners. Some complaints of complaints, and some complaint voice systems are not spiritually; some complaints new energy vehicles spontaneously ignite, and there are 4S shops after the sales of 4S store sales after sale of sales. The service is very unreliable ... In short, in summary, it is really "the complaint is numb" with the words of netizens!

▲ In the first half of this year, BMW Motor's complaints rose rapidly

Qingdao BMW owner "Adventure", repair a bunch of troubles on the car repair

In September last year, Ms. Meng, owner of BMW 1 Series in Qingdao, encountered a little trouble. Her car was rear -ended during driving, and a slight stingy appeared in the rear bumper. The shop came forward to repair Ms. Meng's car.

▲ Just repair once, and you don’t want to repair it into a "serial drama"

It is said that for a BMW 4S shop, a small "skin trauma" like a car should be easy to deal with, but what I did not expect was that Dayou Baodian "played" in the EASY mode. On the 9th of the month, Ms. Meng picked up the car back normally and drove for about a week. It was found that white substances appeared at the edge of the radar back of the car. The explanation given by the personnel is "there are many recent rainy days before this kind of situation." Ms. Meng was puzzled by this: "There were indeed rain in those days, but what happened to the lacquer calculation when it rained?"

Next, after negotiation between the two parties, Qingdao Dayou Bao returned the vehicle to the factory to re -paint. I thought it was finally coming to an end. After returning to the store for the second time, Ms. Meng discovered a new problem. When I stopped, I found that the reversing image turned out to be crooked, and it was okay when I was sent before. "Ms. Meng contacted Dayou Baodian again, and her staff said that" the reversing camera has a failure. The problem that only occur after the vehicle years old, and also proposes to change the new camera for Ms. Meng. " Ms. Meng did not agree with the explanation of the store, but considering the actual situation, after the National Day, drove the car to Qingdao Dayou Baodian to replace a new reversing camera!

▲ After Ms. Meng's car "secondary return to the store", she found that the reversing image was "crooked"

What makes people crash is that things are not over yet! When checking the vehicle in the store, I suddenly found that the reversing radar of the car also had problems. There was something like this in the back bumper, and it was bad for me. "Ms. Meng said helplessly. Later, it was not until October 13 that the 4S shop had done all the problems and returned the car to Ms. Meng.

However, for Ms. Meng's statement, the staff of Qingdao Da Youbao expressed the objection. After the first maintenance, the rear bumper did lacked the pain, but it was mainly caused by Ms. Meng's manual removal. The problem of reversing image, said, "I just came in the workshop. When I operated it for him, it was not crooked, but the camera was broken. This thing was not as good as the appearance. How about, we have changed our customers at their own expense. "

And Ms. Meng's radar button has not dry glue, and the store staff also said that Ms. Meng squatted behind the vehicle and put the reversing radar in. The staff also said that the vehicle had been properly handled. Ms. Meng expressed satisfaction. Some problems did not predict during the car repair process. In order to maintain customer relationships, they would focus on Ms. Meng's car.

But anyway, the rear bar was slightly slightly stunned and returned to the store three times to repair. Ms. Meng repaired the "serial drama". This was what any car owner wanted to encounter.

BMW's complaint "too diverse"

If Ms. Meng's complaint is mainly for the service of the BMW 4S store, then Mr. Xiao, who is also a BMW owner in Qingdao, his complaint in June this year reflects his quality problem. "My BMW ix3 belongs to the new Energy, driving 15,000 kilometers, it feels good, but recently there has been a serious situation of vehicle stalls. A few days ago, during the normal driving process, the screen suddenly showed the transmission system failure, and then automatically jumped to the N gear and hung down. The block still couldn't hang it, and I couldn't drive anymore. I scared out a cold sweat. "Mr. Xiao said that now the 4S shop said that it is maintained first, but now he has no sense of security for this car!

In fact, looking at the complaint records of the local BMW owner in Qingdao, it feels quite "diversified". From pre -sale to after -sales, from traditional gasoline vehicles to new energy vehicles, it will always have some problems. For example, Mr. Liu, a citizen of Qingdao, complained that the BMW brand service was not meticulous. There were obvious flaws when the 4S shop delivered the vehicle, and he had refused to receive the vehicle! There is also the owner of Qingdao car owner Wang once purchased a BMW 5 series new energy models. As a result, the car spontaneously combined in the parking lot. The reason for the fire is the fire caused by the fault of the electrical line at the bottom of the seat. " And after the photography of the BMW manufacturer, after the photo collection and evidence identification, the possibility of the fire caused by the driver's seat technical failure or quality problem caused the fire. The conclusion of the possibility of fire ". As a result, BMW cannot achieve the demands of Mr. Wang's car change and cash compensation. Burning oil caused collective rights protection, maintenance master: old problem

Compared with the diversification of Qingdao car owners, the complaints of BMW owners across the country are more concentrated in two points- "lack of vehicle system" and "burning oil"! Speaking of "burning oil", BMW's oil burning oil is not as "well -known" like Volkswagen and Audi, but it is also "traditional skills". The reporter took a similar complaint a few years ago. This time, the latest B48TU engine is mainly installed on the 2020 and subsequent 2.0T models of the BMW. The 3 Series, 5 Series, 7 Series, X3, and X5 series are all assembled. The BMW 3 Series is the first model to change the upgrade engine. The problem of burning oil is the earliest exposure.

Ms. Li purchased a 2020 BMW 3 Series in May 2020. When the car was opened for more than 8,000 kilometers in February this year, the oil alarm appeared. After she went to the 4S shop to check, she found that the amount of oil was only 3.6 liters. On the basis of the first guarantee 5.25 liters, 1.65 liters are missing. "This value can be clearly seen that there is a problem of burning oil, but the 4S shop explains is 5.25 liters of oil at the first guarantee of 0.5 liters. After adding 5.75 liters, it will be 5,000 kilometers." She did not recognize the explanation of the 4S shop, and the BMW guidance manual showed that the additional oil that added too much may cause damage to the engine or ternary catalyst.

Many car owners report to the media that after the problem of burning oil, the solution of the 4S shop is mostly injected more oil, but the problem still exists. Ms. Li drove more than 1,000 kilometers after filling the oil and found that the amount of oil from 5.75 was reduced to 4.9 liters, and it was found that there were multiple vertical scratches on the wall of the engine cylinder. Called this is a phenomenon of pulling the cylinder. "

According to statistics, the owner of the BMW -burning oil incident is close to 500 people, of which 162 car owners have conducted real -name complaints in March this year, asking BMW to recall the models equipped with the B48TU engine.

In this regard, Master Wang, who has more than ten years of luxury car maintenance in Qingdao, said that it is not uncommon for BMW to burn oil. On the one hand, it may be that the quality of the oil is not good, and the piston is "stuck". Machine oil; in addition, the valve oil seal of some models is aging or the quality is not good, and the seal is not tightly sealed, causing the oil to penetrate into the burning room and cause engine oil.

Text/Peninsula All Media Reporter

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