Zhou Zhou fault, monthly monthly repair!Audi A6L hybrid new car, "every year"!

Citizen Mr. Liu reported to "Xinmin Gang Nong" that he purchased an Audi A6L hybrid car at the Shanghai Kelong Audi 4S shop in Wuzhong Road at a price of 460,000 yuan in naked cars. But I did not expect that for more than a year, the car had almost weekly faults: abnormal noise, jitter, flower screen, full oil, still showed no oil, less oil, 360 -degree panoramic image, no display, the car could not drive after startup, etc. Then. After the break, it was broken and bad, and more than ten times in and out of 4S shops, repeated, endless. Mr. Liu is full of depression:

I have been mixed with the maintenance master of the 4S shop into a "old acquaintance", but the problem is that I can't solve it!

Repeatedly toss

Mood

Mr. Liu said that on December 12, 2020, he ordered the Audi A6L hybrid car at the 4S store in Wuzhong Road, Audi, and got a new car on January 1, 2021. It was found that the front windshield was damaged on the same day, and it took nearly half a year to complete the replacement. However, Mr. Liu never expected that this was just the beginning of the "nightmare". The various situations that appeared later, tossing him.

Since driving this car, I have never worry about it!

Mr. Liu's Audi A6L hybrid

Affected by the epidemic, except for nearly half a year, he did not use the vehicle for nearly half a year. In other times, Mr. Liu's Audi cars failed almost Zhou Zhou. Repeated inspections and maintenance, but still did not completely solve the problem.

The master had a headache when he saw this car! The videos and photos taken during the driver can confirm that the vehicle is wrong, but after the inspection is delivered, it may not be able to find a failure or it will automatically return to normal.

For more than a year

Maintenance 14 times

With memory, Mr. Liu compiled a record of 14 times in the store.

The vehicle is still in the new vehicle warranty period, but the warranty period of 100,000 kilometers has been driving 66,500 kilometers. If there is a failure after the warranty period passes, who should I find the bill? Intersection

Mr. Liu said that not only did he have no confidence in himself, but the masters of after -sales maintenance seemed helpless. I recently asked whether the failure could be ruled out, and he felt that the master had the intention of pushing away, and only said that there was a problem and then opened it. The more that, the more he aggravated his anxiety.

Pick -up check form

Mr. Liu told Jun Jun that in March last year, the new car was in trouble in less than two months.

■ The car is driving, the failure code on the LCD screen is on, showing the circuit wire failure, contacting Wuzhong Road Shanghai Kelong Audi 4S shop for repair, but after the sales of the incident, it is not treated.

■ After that, problems such as abnormality of the steering wheel, the engine abnormal sound, the failure of the electromagnetic circuit, and the jitter in place continue.

■ The air conditioner did not refrigerate 3 times, and the oil meter was filled with oil.

■ LCD screens often show flower screens, especially when 360 -degree images are displayed when reversing.

LCD screen flower screen

Almost occasional faults on other vehicles have become the "common disease" of this car. Some faults can be repaired repeatedly, and some of them have not been found so far. For example, the oil meter also shows the oil deficiency. The master said that it was caused by the failure of the oil sensor. The entire oil circuit system was replaced.

Comprehensive inspection

Give a plan

Mr. Liu, who had lost patience, asked for all the maintenance records of the store for the 4S shop in order to further protect his rights, but was rejected by the 4S shop. Help Jun contact the after -sales department of the 4S store of Audi Wuzhong Road, hoping to learn about the relevant situation. When it comes to Mr. Liu's Audi A6L hybrid, the after -sales manager is obviously "impressive."

chat record

In the subsequent follow -up communication, the after -sales department of the 4S store of Audi Wuzhong Road replied:

After negotiating with Mr. Liu, after the Audi A6L hybrid vehicle arrives again, he will conduct a comprehensive inspection of the vehicle according to the problems he reflects, and at the same time feedback Audi car manufacturers and seek relevant help. In order not to affect Mr. Liu's travel needs, a mobility will be provided.

Considering that the vehicle is still during the warranty period, the brand side has also stated to the 4S shop of Audi Wuzhong Road:

It will be actively dealt with according to the maintenance situation and give Mr. Liu a solution.

In this regard, help Jun will continue to pay attention.

Honor Nong Shi Studio

Planning | Qian Junyi

Text | Wang Jun

Photography | Interviewee

Edit | Qian Junyi Yao Chujie Xu Dawei

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