Luoyang released 10 typical cases!

latest news! The Luoyang Market Supervision Bureau 12315 Command Center released a typical case of consumer rights protection in the first half of the year.

Case 1: Consumers reflect the problem of low standards for Henan Dagang Industrial Co., Ltd.

On June 28, 2022, Consumer Ms. Li reported that on the 24th of that month, I bought a box of Nestle Crispy Shark chocolate biscuits at Puzhou Store, Henan Dachang Industrial Co., Ltd.. The box is 12.9 yuan, and there is a problem with low bidding and high sale. If you find the merchant negotiation, you will call the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Loosteong District Market Supervision Bureau immediately investigated the matter. After verification, Ms. Li reported that the situation was true. The merchants had apologized and compensated them. In the process, Ms. Li thanked the market regulatory authorities.

Market Supervision Tips: According to Article 13 of the "Price Law of the People's Republic of China", "The sales of operators sell, acquire goods and provide services, shall be marked in accordance with the provisions of the government price authority. Levels, pricing units, prices or services, services, charging standards, etc. The operators must not sell the goods in addition to the price of the price, and they must not charge any unsigned fees. " It stipulates that the price is marked, and the low bid for sale is prohibited.

Case 2: Consumers reflect the parking lot of parking lots in Shidu No. 1 in Jianxi District

On June 7, 2022, Consumer Ms. Liu reported that the parking lot parking lot at the No. 1 hotel in Duki District, Jianxi District, which was driving a new energy vehicle. It took the parking lot at 12 noon that day and stopped at 50 minutes. However, the merchant charged its 5 yuan parking fee and did not execute the government pricing new energy semi -price charging regulations, and then called the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Market Supervision Bureau of the West District immediately conducted an investigation. After verification, consumers reported that they were true and ordered the parking lot to correct them.

Market Supervision Tips: According to Luofa Reform Paid [2019] No. 3 "Notice of the Luoyang Development and Reform Commission on Clarifying New Energy Vehicle Parking Fees Preferential Policies", "New Energy Vehicle Parking Fees are reduced on the basis of the regional charging standards where they are located Half, parking spaces for parking spaces on roads on the road of municipal roads at 20:00 to 8 pm the next day. The parking charging standards formulated by the department shall implement the provisions of the parking lot charging standard half price for parking lots for parking charges for new energy vehicles.

Case 3: Consumers report that Luoyang Luxing Automobile Sales Co., Ltd. BYD Automobile Quality Problems

On June 24, 2022, Mr. Ma, a consumer, reported that he had spent 147,000 yuan to buy more than 147,000 yuan in Wangzhuang Village, Longmen Avenue, Longmen Avenue, Loong District on June 18 A BYD brand car suddenly appeared in the driving of the vehicle the next day, the steering wheel was locked, and the wheels were automatically held to death. The negotiation with the 4S shop was delayed in time, so they called the 12315 hotline for help. After receiving the complaint, law enforcement officers of the Professional Branch of the Vehicle Exchange immediately contacted Mr. Ma. After understanding the situation, the store had urged the store to actively solve the problem for consumers. The store asked the demander to express his apology. At present, the vehicle has been replaced by Mr. Ma.

Market Supervision Tips: Article 3 of the "Repair and Replacement Return Responsibility Regulations of Household Motors Products" "Three Package Responsibilities shall be borne by the seller in accordance with the law. After the seller shall bear the three -pack liability in accordance with these regulations With the right to recover from producers and other operators "and Article 22" Household car products from the date of validity period from the validity period, due to quality problems, the engine, transmission, power battery, driving driver need to be replaced If the motor or its main components, consumers can choose to replace the household car products or return with the purchase invoice and three packages. The seller should replace or return it for free ". In this case If the merchant shall bear three packages of responsibilities first, if it belongs to the producer responsibility, the seller's merchant may recover from the producer.

Case 4: Consumers reflect the car contract dispute of Luoyang Jizhong Automobile Co., Ltd.

On June 21, 2022, consumers Mr. Hu reported that he bought a popular brand new energy vehicle at the Junxing Industrial Park Luoyang Jizhong Automobile Co., Ltd. at the junction of Huitong Road and Taikang Road at the end of last year. Give it a 3,000 yuan charging card. The balance of 2654 yuan in the current card is frozen by the merchant and cannot be used normally. It has been negotiated with 4S shops many times. Essence After receiving the complaint, law enforcement officers of the Vehicle Exchange of the Professional Branch immediately contacted Mr. Hu, and law enforcement officers went to the store to understand the situation. After investigation, Mr. Ma's situation is true. Law enforcement officers have contacted the mediation with the two parties many times. The two parties have reached a consensus. The 4S shop has unlocked Mr. Hu's electric card to use it normally and apologized.

Market Supervision Tips: According to Article 16 of the Consumer Rights Protection Law of the Consumer Rights and Interests of the People's Republic of China, "The operator provides consumers with goods or services to consumers, and shall be fulfilled in accordance with the provisions of this law and other relevant laws and regulations. Obligations. If the operator and consumers have agreed, they shall fulfill their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the laws and regulations. "Case 5: Consumers are reflected in Luoyang Miguo Youpin Trading Co., Ltd. Disputes of air purifier

On June 27, 2022, consumer Mr. Ye reported that he spent 2,000 yuan through JD.com on June 26 to purchase 2,000 yuan in Jinghua Road, Jianxi District. The Xiaomi brand air purifier found that it was inconsistent with the products seen by the physical store after arriving. It negotiated with the merchant and returned and exchanged goods. The merchant did not deal with it, so he called the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the Jianxi Market Supervision Bureau immediately conducted a investigation and processing. After mediation by the law enforcement personnel, the merchant had actively solved the problem with Mr. Ye and replaced the air purifier consistent with offline.

Market supervision tips: According to Article 8 of the "Consumers", "Consumers enjoys the right to know the real situation of the goods they purchase or use or the services they receive. Provide the price, place of origin, producer, use, performance, specifications, levels, main ingredients, production date, validity period, inspection certificate, use instructions, after -sales service, or service content, specifications, expenses, etc. " Provisions.

Case 6: Consumers are reflected in Jingdong Wuxing Electric Group Henan Co., Ltd. Luoyang Nanchang Road Branch to buy Jiuyang wall breaking machine quality

On June 21, 2022, Ms. Gao Ms. Gao reported that she bought a Jiuyang brand in Jiuyang Broken Wall on Janu, Building 3, Building, No. 3, Nanchang Road, June 18th. After using the machine twice, the machine continued to alarm fifteen times and failed. It believed that the product had quality problems. After negotiating with the merchant, it was unsuccessful, and then called the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Jianxi District Market Supervision Bureau immediately conducted a investigation and processing. After mediation by the law enforcement personnel, the merchant agreed to return the refund in accordance with the three packages.

Market Supervision Tips: According to Article 24 of the "Protection Law of the People's Republic of China" "If the goods or services provided by the operator do not meet the quality requirements, consumers may be returned in accordance with national regulations, parties agreed to return, or require operations to operate in operation, or request operations to operate. Those who fulfill their obligations such as replacement and repair. Without state regulations and parties agreed, consumers can return the goods within seven days from the date of receipt of the product; if they meet the legal termination of the contract after seven days, consumers can return the goods in time and not meet the legal termination contract. If the conditions are required, the operators can be required to perform the obligations such as replacement and repair ", as well as Article 11 of the" Repair and Return Responsibility Regulations of some Commodity Repair and Replacement Return ". The repair records and proofs provided by the repairman shall be responsible for changing products of the same model and the same specifications for consumers for free for consumers, or return the goods in accordance with the provisions of Article 3 of these regulations, and then recover from the producers, suppliers or handle the purchase and sales contract in accordance with the law. "In this case, the three packs of the wall -breaking machine purchased by consumers in this case are one year, failing in the three packages, and the after -sales service processing is not resolved. It should provide consumers with return and exchange services in accordance with the agreement.

Case 7: Consumers are reflected in the problem of recharge cards in Nami Style Store, Luohe District, Luoyang City

On February 24, 2022, Ms. Dong, consumer, reported that she spent 300 yuan in Nami Styling Store, Luoyang City, Luoyang City, Xinjiajiayuan, Xinjia, Xinjie, Xinjie, Luohe District on January 27 When the barber card, when spending consumption, the merchant has always been inadequate to get rid of this card on the grounds that the hairdresser is not allowed to use this card. Then he asked the merchant to refund the card. After negotiating with the merchant, he immediately called the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Langhe District Market Supervision Bureau immediately conducted a investigation and processing. After mediation, the merchant had actively solved the problem with Ms. Dong and had withdrawn it for it.

Market Supervision Tips: According to Article 16 of the Consumer Rights Protection Law of the People's Republic of China, "The operator provides consumers with goods or services to consumers shall fulfill its obligations in accordance with the provisions of this law and other relevant laws and regulations. Operators and other relevant laws and regulations. If consumers have agreed, they shall fulfill their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. "And Article 53" If an operator provides goods or services by pre -collection, it shall be provided in accordance with the agreement. According to the agreement, the agreement shall be fulfilled or refunded in accordance with the requirements of the consumer; the interest of the prepaid interest, the reasonable expenses that consumers must pay by the consumer must be paid. "In this case Perform the contract according to the contract, and should be returned to the consumer's prepaid payment according to the agreement.

Case 8: Consumers reflect Luoyang Hanhua Trading Co., Ltd. Runquan branch food quality problem

On June 20, 2022, Mr. Shao, a consumer, reported that on the afternoon of June 17th, he spent 7 yuan to buy a coffee family at the Dennis Supermarket at the 8th and 9th Shop at Building No. 8 and 9, Building 2, Changxing Street, Luolong District. The brand coffee, the production date is marked on June 4, 2021. The shelf life is 10 months. It has expired, and then call the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Loosteong District Market Supervision Bureau immediately conducted a investigation and processing. After mediation by the law enforcement personnel, the merchant had actively solved the problem with Mr. Shao, and had dealt with the behavior of merchants. Market Supervision Tips: According to Article 148 of the Food Safety Law of the People's Republic of China: "If consumers are damaged because foods that do not meet food safety standards, they can ask the operator to request compensation for losses, or they can ask producers to compensate for losses for losses . The manufacturers required by consumers' compensation shall implement the first responsible system, pay first, and shall not be pushed; if it belongs to the producer responsibility, the operator shall be compensated to the producer after compensation; After compensation, there is the right to recover from the operator. The production of food or business that does not meet the food safety standards is a food that does not meet the food safety standards. In addition to requiring compensation for losses, consumers can also ask producers or operators to request a 10 -fold price to pay the price. Or lose three times the compensation; if the amount of compensation is less than 1,000 yuan, it is 1,000 yuan. However, the label and instructions of foods are not affecting food safety and will not cause misleading flaws to consumers. " Essence In addition, the market regulatory authorities shall impose administrative penalties in accordance with the provisions of the provisions of the "Food Safety Law of the People's Republic of China", paragraph 1 (5), paragraph (5), (5), paragraph (5), "production and operation marking the dates of false production, shelf life, or food and food additives exceeding the shelf life." In this case, consumers purchase expired products there. Merchants should actively deal with consumers, and market supervision departments also deal with illegal acts of businesses for merchants.

Case 9: Consumers are reflected in Henan Xinmei Biotechnology Co., Ltd.

On June 17, 2022, consumer Mr. Xiong reported that he passed the WeChat platform from April 27th to May 3rd on the WeChat platform at 7 in Henan Shinmei Biotechnology Co., Ltd. (Address: 7th Zhengda International West District, South Zhengda International West District, Luoyilong District Building 3709) I bought products such as the Angmore double -flowering and light -moisturizing mask, cleansing and skin care products (valid until October 27, 2024, spent a total of 5,600 yuan). Skin care products and masks have applied for invention patents (practical patents: sodium hyaluronic acid, patent number ZL201210317032.5, Tremella polysaccharide, patent number ZL200510023427.4). The patented information provided on the packaging was a false certificate number, and the merchant applied to the merchant for return. At that time, the merchant promised that the person asked the person to send the skin care products and immediately refunded the fee. Later, the merchant pushed it and called the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Loshan District Market Supervision Bureau immediately conducted a investigation and processing. After mediation by the law enforcement personnel, the merchants had actively solved the problem with consumers, refunded all consumers' payment, and had processed separately for merchant behaviors.

Market supervision tips: According to Article 8 of the "Consumers", "Consumers enjoys the right to know the real situation of the goods they purchase or use or the services they receive. Provide the price, place of origin, producer, use, performance, specifications, levels, main ingredients, production date, validity period, inspection certificate, use instructions, after -sales service, or service content, specifications, expenses, etc. " According to the provisions, Article 38 of the "Cosmetics Supervision and Administration Regulations" "Cosmetics operators shall establish and implement the purchase inspection record system, check the supplier's market entity registration certificate, cosmetics registration or filing status, product ex -factory inspection certificate. Record and save relevant vouchers. Records and vouchers should comply with the provisions of Article 31 (1) of these regulations. "Cosmetics operators shall fulfill the liability of the market, and shall establish and implement the purchase inspection record system to achieve the cosmetics sold for the cosmetics sold. Be traveled. Once you encounter consumer disputes, you should actively negotiate with consumers to resolve contradictions.

Case 10: Consumers report on the purchase of coupon disputes to purchase coupons on the Taobao live broadcast platform at Shijia's Furniture Building Materials Co., Ltd.

On April 22, 2022, Consumer Ms. Xiao reported that she purchased furniture supplies coupons at the home home building material company of Shijia, Luoyang Shijia's home home building material company on April 15th. The merchant promoted that the coupon was universal in the mall. On the grounds of use, do not allow them to use it, and after negotiation with the merchant, they call the 12315 hotline for help. After receiving the complaint, the law enforcement officers in the area under the jurisdiction of the Jianxi District Market Supervision Bureau immediately conducted a investigation and handling. Due to the inconsistent explanation of the rules of use, the merchants agreed to use the coupon in the mall after mediation.

Market Supervision Tips: According to Article 16 of the Consumer Rights Protection Law of the People's Republic of China, "The operator provides consumers with goods or services to consumers shall fulfill its obligations in accordance with the provisions of this law and other relevant laws and regulations. Operators and other relevant laws and regulations.If consumers have agreed, they shall fulfill their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the laws and regulations "and Article 53" If an operator provides goods or services by pre -collection, it shall be provided in accordance with the agreement. Failure to follow the agreement.What the agreement is provided shall perform the agreement or refund the prepaid in accordance with the requirements of the consumer; and the interest of the prepaid payment, the reasonable cost of the consumer must pay. "In the first half of 2022

Source: Luoyang Market Supervision

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