Kia Zhi running a new car windshield "inlaid" hair owner: very awkward

Qilu.com · Lightning News August 12th Mr. Qi, Jinan Laiwu, bought a smart running ACE of Dongfeng Yueda Kia on July 28. Hair, you can't wipe it.

Mr. Qi told reporters: "On August 8th, we went to the film. The master saw a hair and did not get it. He thought we would think it was the cause of the film. After checking it, I ca n’t get it from the inside and from the outside. This hair has not been made. "

Mr. Qi was very puzzled. How could he not get it? He was more powerful than his hair. In order to remove this hair, Mr. Qi thought about many ways, but what he didn't expect was that the hair was very "stubborn".

Mr. Qi said: "About 5 cm in length, I wipe it hard, and I wipe it inside, and then use a hard paper shell to get it. I can't get it. I just wiped it outside the car. Wipe, you can't wipe it, and there is no change, so this hair must be in the glass sandwich. "

Although it is not a big problem, the newly bought car cannot be taken out in the front windshield, and Mr. Qi still cares about it. Is this hair in the glass? How to solve this matter? The reporter followed Mr. Qi to the Jintianyi Automobile Company he bought to learn about the situation.

The exhibition manager of the 4S shop introduced that after the incident, they also contacted the manufacturer for confirmation. Finally, it was determined that the elimination of human factors was the quality problem of the glass itself.

Manager Liu of Jinan Jintianyi Automobile Service Co., Ltd. said that after the owner reflected the problem, the 4S shop gave a corresponding solution based on the three packs of the car and the guidance of the manufacturer. At any time and instantability, and our 4S shop is based on the humanitarian spirit, and on the basis of replacing glass, we will give 4 additional maintenance plus a streaming rearview mirror.

Mr. Qi said that the solution given by the 4S store expressed unacceptable.

Why didn't Mr. Qi accept it? He also said his concerns: "I don't agree because I am outside Jinan City. It takes two hours to come back and forth. The maintenance of my maintenance is not very meaningful to me. After the front windshield is replaced, This car has become a change car. You bought a new car for a week and replaced the front windshield. Is it an accident car? It will definitely cause a certain loss for me in the future. I have to consider this aspect. "

Subsequently, under the coordination of the reporter, the two sides further negotiated. According to Mr. Qi's concerns, the 4S shop also changed the processing plan.

Manager Liu of Jinan Jintianyi Automobile Service Co., Ltd. said: "If maintenance is inconvenient, you can take it alone, and the oil machine filter can be used alone. Go to the local area alone. If you disagree, we can take legal procedures."

Mr. Qi said: "In fact, what we care about is not a matter of several maintenance, or the issue of money, but how the manufacturer and 4S shop are dealt with. If he calls to ask for inquiries, the attitude is more enthusiastic, not so tough, my side is here, my side is here, my side is here, my side is here, my side is here, my side is here, my side is here, my side is here, my side is here, my side is here. It may ease, otherwise it will make us very uncomfortable. "

[After editing] Before the report was issued, Mr. Qi contacted the reporter, and the two sides had reached an agreement on the solution. It ’s good to solve it. Here we also remind all owners to check the vehicle carefully before picking up the car to avoid unnecessary trouble. Even if there is a problem, it is necessary to communicate effective communication. It is the most important thing to solve the problem.