The functions of many BMW models have been "castrated", how does more than 200,000 car owners defend their rights ...

Future Network, Beijing, August 10th (Reporter Wang Junwei) In the past year, BMW's "hegemony" of many complaint platforms for automotive industry complaints. This world -renowned high -end car brand is disappointing more and more Chinese consumers.

Recently, a reporter in the future received a complaint from Mr. Surong, Jiangsu Suzhou, saying that he purchased a 2020 BMW X3 Sports Edition 28ISUV, which does not have the function of remote upgrade and voice control introduced by BMW China official and the owner's manual. After the disassembly was verified, it was found that the car was equipped with the "castration" version of the ID7 vehicle system. He had been communicating with BMW China and 4S stores many times.

Many complaint platform complaint data shows that BMW Motors is due to the 2020 5 Series, 2020 6 Series, 2020 models X3 and X4 models. Function, but it is actually equipped with the "castration" version of the ID7 vehicle system, which has led to lack of vehicle functions. Therefore, it is a large -scale complaint of consumers. Data statistics show that the above models involve more than 200,000 vehicles. At present, car owners have spontaneously formed the rights protection group to complain to the Consumer Association, and resort to a variety of ways such as the court to safeguard their legitimate rights and interests.

Black cat complaint platform has more than 140 complaints on BMW ID7

The car quality network has been complained by the BMW ID7 in the past year

Owner: The lack of the function of the promotional car is missing BMW suspected false publicity

Public data shows that in 2021, BMW Group delivered 2.52 million BMW, MINI and Rolls -Royce car to global customers, an increase of 8.4%year -on -year. Among them, the sales volume of the BMW brand reached a record high, reaching 2.21 million units, an increase of 9.1%year -on -year, becoming a leading brand in the global high -end car market.

According to Mr. Surong, Jiangsu Suzhou owner, he reported to Future Network reporters that in early 2020, he went to the Baohua 4S store in Suzhou to see the car. He planned to buy the BMW X3. According to the sales staff of the BMW 4S store, the purchase of 19 discounts of more than 30,000 yuan, but it is also recommended to buy 20 models equipped with the latest ID7 system. The sales staff also specifically introduced the 20 ID7 systems to achieve remote upgrade and voice control. Since BMW sales staff focuses on the introduction, it must be buying new or not, so he spent nearly 450,000 yuan to buy 20 BMW X3 Sports Edition 28ISUV.

Screenshot of BMW China Official Weibo Promotional Information (Consumer Picture Conferring)

Because I just came into contact with the model, I did not find an abnormal situation after using the car. , Voice control, remote ventilation and other functions. Over time, more car owners have discovered the difference in the versions of the car of the vehicle. The 19 operating systems are ID6,20 operating systems are "castrated" version ID7,21 full version ID7 operating system.

In order to verify the difference in versions of the vehicle machine, the owners do not hesitate to remove the BDC module (Body Domain Controller's main domain controller of the main control unit) similar to the body computer, which contains key information, which is the main control unit of a car, which is equivalent The main brain also corresponds to what functions of the vehicle can achieve.

Owner: After the disassembly comparison, the BMW "new bottle of old wine" is suspected of consumer fraud

过先生称,通过拆解19款、20款、21款3台宝马5系车机,对比3台车机,ID6车机,“阉割”版ID7车机,完整的ID7车机后发现,所谓The actual host used by "castration" ID7 is the BDC module of ID6, and only the boot screen is the ID7 version. The 20 -car owner's manual and 4S store introduction can be achieved in remote upgrades, voice control, and remote ventilation. The problem is in the BDC module.

Full version ID7 and "castration" version ID7 operation interface (consumer picture supply)

Related function introduction of car owner manual (Consumer Picture)

In addition, according to Mr., the owner's spontaneous organization's rights protection group has currently been counted to 2020 BMW 5 Series, 2020 6 Series, 2020-2021 X3, X4 supporting vehicle system, lack of remote description described in the car owner manual Upgrade and voice control functions.

According to the sales data released by BMW, the owner of the rights protection group initially count the "castration" version ID7 involves more than 200,000 domestic BMW cars, and a large number of car owners have no knowledge of this. Among the army.

Mr. Gao said that the 4S staff deliberately concealed the defects when selling vehicles (the differences from the 3 Series, X5, and 7 Series ID7 systems in the same period), BMW China is suspected of false publicity and consumer fraud, violating the Consumer Rights Protection Law of my country Regulation.

To this end, many car owners call BMW China, but BMW China has pushed each other with dealers. Evidence shows that the official website does not have a BMW digital service column in 2020 to 2021. The incident has been in the past one year, but BMW still has not given solutions. It is still evading responsibility. Dealer. "

To this end, the reporter in the future contacted BMW China by phone. The staff said that the BMW "castration" version ID7 functional lack of functional complaints on consumers will feed the incident to the company. Reply. As of press time, this website did not receive a reply from BMW China. Chen Yinjiang: BMW is suspected of consumer fraud and violates consumer rights protection laws

Chen Yinjiang, deputy secretary of the China Consumer Rights Protection Law Research Association, said in an interview with Future Network reporters that according to the relevant provisions of the Consumer Rights Protection Law in my country, the information of the operators with goods or services to consumers should be true and comprehensive. False and misunderstandings.

Chen Yinjiang said that if the publicity of the merchant is inconsistent with the actual situation, it is suspected of false propaganda. Consumers can ask manufacturers to provide this function or adjust to a vehicle with this function. If the manufacturer cannot provide or replace it, consumers can request a return or appropriate compensation. If the two parties cannot reach consensus, consumers can complain to the consumer association or administrative department. Prosecution.

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