Pet dogs disappear in Harbin Shunfeng

Can the "Cooperative Convention on the Wind Motors" be a shield that is completely exempted from Harbin? Is there any obligation to fully inform and investigate? The situation of transporting pets has always existed. Harcons do not know?

Text ｜ Sesame and Yang Shufang

Original ｜ Science and Technology Koala

In the summer high temperature, what will happen for a pet puppy for 10 days?

On July 5th, Mr. Liu of Lianyungang asked a Harbon Shunfeng departure from Wuxi. The driver agreed to bring a American bully dog ​​he had just bought alone. This communication process occurred in Haru's online dialogue and did not trigger any platform prompts.

The driver then received the dog from the seller, and the two sides agreed to arrive at 9 o'clock that night. However, on the way, the driver proposed that "the rain was too big", "trapped", and "being bitten by a dog" and other reasons, asked Mr. Liu to transfer the treatment fee first, and used "selling the dog and meat hall" for Mr. Liu.

After that, the driver lost contact. So far, the vehicle has not reached the agreed location. The dog has no news. Mr. Liu said that Harbin's customer service said that the driver said that the dog had run away on the way, and Harbin had handled the driver's title.

According to the Harbin customer service, Shunfeng is not allowed to check in pets alone. In Harbin's "Cooperative Convention on Running Runneys", there is indeed a "joint request for users to participate, prohibiting people privately from calling for car, goods consignment, and sending pets separately."

But there are still many questions that need to be answered: Can the Convention on the Campaign of the Wind Motors become a shield that is completely exempted from Harbin? Is there any obligation to fully inform and investigate? The situation of transporting pets has always existed. Harcons do not know?

"Science and Technology Koala" consulted a lawyer and found more related cases on social platforms. We believe that as a platform, Harbin still has more things to do.

Lawyer: The Convention is suspected of overlord clauses, and Haruki needs to take responsibility normally

Attorney Lu Enxiang, a Beijing Yuandong Law Firm, believes that the nature of the convention can be understood as the format contract or format terms of the platform, and usually there will be the phenomenon of the overlord clause. In this case, the parties have successfully placed the order in Harbin, and the driver agreed to carry out and charges successfully when picking up the goods. The transportation contract relationship between the two parties should be established. The driver and the platform have the obligation to ensure that the dog is transported safely to the ground. Neither the driver or the platform is fulfilled, and the corresponding legal liability should be assumed.

That is to say, despite the user's violation of the "Cooperative Convention", the platform still has the responsibility and obligation to solve problems.

A netizen who claimed to be a platform for a platform to get a car customer service also left a message saying that the pet problem is something that the discussion before getting on the car, mainly because the driver is willing to receive orders, and it cannot be simply characterized as the rules of the illegal platform. If the customer service cannot be resolved, the class leader should be changed, or the platform is handled.

Should the "Cooperative Convention" that can be seen in 5 times to see should be known by default?

According to the logic of Harbin, it should be before the user placed the order by default. But in fact, most passengers do not really look at things like user protocols.

"Science and Technology Koala" sorted out and found that on the Harbin platform, users need to read the "Cooperative Convention" and need to go through 5 steps: Open the Harbin homepage, select the "Running Runway" page, and then click the "Rules Center", and then select The "Campaign Convention on the Wind Motor" and click "View Complete Content" at the bottom of the page to see the terms of pet delivery mentioned above.

In addition, according to the information released by Mr. Liu, the two parties confirmed the transportation of the dog in the online dialogue of Harbin, but did not trigger the keyword reminder or warning of any platform.

Harbin Shunfeng has multiple pet cats and dogs during transportation.

Since its launch in January 2019, Harbin Shunfeng has been operating for three and a half years. This is not the first time that there are passengers transporting pets or the first accident.

In fact, in Xiaohongshu, "Science and Technology Koala" also found two notes released by two cat houses in 2020. They have encountered the Harbon Shunfeng driver who did not listen to the cat owner's instructions, and put the cat in private in the trunk. The incident of cat death on the way, one of the drivers even took away the cat's body.

According to Weibo account@, when Mr. Liu was looking for his dog, on July 7, a user made an appointment for the next day's Harbin Windmill and transported the cat from Fuzhou to Putian. The driver also did not listen to it. Instructed the cat in the trunk. After two hours of drive, the cat died, the reason was suspected to be heat stroke.

Subsequently, the cat owner tried to call the police on the Haruka platform, but received the platform's judgment of "passengers endangered vehicle driving behavior" the next day, and the Harbin account was permanently banned.

According to public information, as of the end of 2021, Haru's registered users reached 5300 million. The business scope included two rounds of shared services (Harbin Bicycles, Harbin Help) and four -wheeled travel services (Harbin Shunfeng, Harbin taxi), As well as emerging local services (Harbin Motor, Xiaoha replacing electricity, Harbin car rental) and so on.

In April 2021, Harbin submitted an IPO application to Nasdaq.According to the prospectus, Harbin's revenue in 2018, 2019, and 2020 was 2.13.6 billion yuan, 4.8233 billion yuan, and 6.043 billion yuan, respectively.In August 2021, Harbin withdrew the IPO application.In April of this year, Harbin announced the brand upgrade, removed the word "travel", and positioned the brand as "local travel and life service platform".In the end, "Technology Koala" also reminds you all shovel officers, cats and dogs must be cautious.After all, only in the legend can cats have 9 lives. Once there is an accident in the consignment, it is likely to be an irreparable tragedy.

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