"Small and big"?Online shopping "50 -inch" TV is actually 42 inches.

Recently, Mr. Shen, Xuzhou, Jiangsu, reported that he bought a TV that labeled "50 -inch" at the Taobao store "Kangjia Ace Direct Sales Store" on September 9. Inch, the actual measurement after receiving the goods is only 42 inches, suspecting that the merchant is "small and full."

The product has been removed. webpage Screenshot

On September 26, Mr. Shen told reporters that the seller had apologized and returned the 43 yuan difference; Taobao customer service also replied that he had been removed from the product. He expressed acceptance. On the morning of September 27th, the customer service of the online store involved confirmed to reporters that the difference was refunded and the goods had been removed.

Attorney Chen Yan, a law firm in Chongqing, believes that the size of the TV size is "the key information that affects the true decision -making of consumers". If the Taobao merchant clearly labels the "50 inches" but it is actually only 42 inches, the merchant may constitute sales of sales Fraud, consumers can ask them to bear the legal liability of "retreat one". If the merchant intentionally concealed key information and induces consumers to trade, it may also constitute sales fraud.

"50 -inch" TV measurement is only 42 inches

Mr. Shen introduced that due to work needs, he wanted to buy a display screen for monitoring display in the factory. On September 9, he watched a TV labeled "50 -inch" in Taobao's "Kangjia Ace Direct Sales Store" at a price of 708 yuan. He believed that he could use it as a display.

Mr. Shen's order screenshot shows that he purchased a 50 (English) inch TV. Interviewee confidence

The reporter clicked the link from Mr. Shen into the sales homepage of the product. The product marked by the merchant is called "Kangjia Electric's 50 -inch high -definition 32 -inch 22 26 30 43 55 60 -inch WIFI network LCD TV". After clicking "Buy now", there are many types of selection in the "Color Classification" menu, such as "46A New Narrow HD WiFi Edition", "Trial 50A New Narrow HD WIFI Version", "Special Tenth of Ginochemical 55A HD WIFI Edition "and so on. The reporter noticed that there is no picture or text on the page of the product specifically introduced the size information of the product.

Mr. Shen said that the page when he purchased was not displayed like this: "The marked on it is clear, there is no '46a', 50A ', it is the labeled '46 inches', '50 inch'." He did not have the merchant at the time of purchase. Confirm the size and place the order directly. Screenshots of the payment page provided by Mr. Shen show that the product's remarks are "tempered 50 -inch new narrow -edge HD WIFI version".

After communicating with customer service, Mr. Shen went on to the purchase page and found that "50 inches" has become "50A". Interviewee confidence

On September 12, Mr. Shen received the TV and "feels right." He said that because of anxiety, he contacted the installation master to install it on the same day. After the TV on the wall, he found a tape measure and found that the size was not right: the TV's TV was about 97.5 cm long (excluding the frame of about 93.5 cm), about 56.9 cm wide (excluding the frame of about 52.9 cm), and its diagonal line After the length is converted into an inch, it is about 42 inches. In other words, he thought he bought a "50 -inch" TV, but the size he received was 42 inches.

The original product has been removed

Subsequently, Mr. Shen contacted Taobao sellers to report the problem of inconsistent TV size and publicity. Mr. Shen asked the seller: "This 50 -inch is 50 inches, right?" The seller replied: "50 -inch the captain is 97 by 57 cm." "The seller sent the above reply again, and said," Don't sign for you if you are not satisfied. "

Mr. Shen said that after the Taobao customer service communicated with the merchant, the merchant expressed his willingness to return the goods and refund, but the TV was used by the factory monitoring, and the return and exchange will cause a lot of trouble. Later, the merchant contacted him and expressed his willingness to refund the price difference of 43 yuan.

On September 26, Mr. Shen told Peng Mei News that the seller had apologized and returned the difference. Taobao customer service also replied that the product had been removed. He expressed acceptance.

The reporter found that the purchase link of this product has failed, showing that "the product does not exist".

On the morning of September 27, the customer service of the "Kangjia Ace Direct Sales Store" confirmed to the surging news that the difference between Mr. Shen has been returned, and the previous goods were also removed from the shelves. The customer service did not respond positively whether the shop's expression of the shop's expression was easy to cause misunderstandings and whether it was adjusted.

A mall has been sentenced to false propaganda to "retreat and pay three"

The reporter noticed that disputes about the size of the TV product's promotional size than the actual size are not a case. According to the China Business Daily, Consumers in Shaanxi Baoji bought a 55 -inch TV at 4599 yuan in the shopping mall. After arriving, they found that there were only about 42 inches, and they sued the mall to the court. The court of first instance believes that the defendant's behavior is false propaganda and constitutes fraudulent operations and should bear the corresponding legal responsibility. The plaintiff requested the claim of refunding the payment and a three -fold compensation request in compliance with the law. After the appeal of the mall, the original judgment was maintained.

According to the "Voice of China" report, Mr. Sun of Tianjin spent more than 48,000 yuan from the "Yao Electric Telecom Store" on the Internet to buy a 150 -inch "Changhong" VI high -definition LCD TV, but when the delivery was installed, it was installed. The installation master found that the size of this so -called "150 -inch TV" is about the same as that of the 100 -inch TVs they usually installed, and there may be problems. After checking it, Mr. Tian found that this LCD TV has neither product quality qualification certificates nor three packs of warranty cards, but only "150 inches" on the outer packaging. In terms of e -commerce platforms, it has been punished for sellers to remove goods and stop store operations. Lawyer: The size and actual size of the marked or actual size may constitute sales fraud

Chen Yan, a lawyer of a law firm in Chongqing, believes that the size of the display screen is "the key information that affects the real decision -making of consumers". If the merchant clearly labels the "50 -inch" TV but it is actually only 42 inches, the merchant may constitute sales fraud. Consumers can ask them to bear the legal liability of "retreat one". If the merchants have intentionally conceal the key information and induce consumers to trade, they may also constitute sales fraud.

Chen Yan reminded that as a merchant, it should be honest and trustworthy, and the information such as product quality, performance, and use provided by consumers should be true and comprehensive, and they must not be used as false or misunderstandings. In the real thing to understand the specific specifications and parameters of the purchase of goods, you must also carefully check the bills when receiving the goods. At the same time, you should also pay attention to preserving relevant documents.

(Source: Zhongqing Online)

【Edit: Shang Pei】

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