Say 29.9 deducting 100 yuan, but it becomes 15 coupons after getting the hand fee

Coupon to the account (source: respondent)

Xinwang, September 14th (Reporter Zheng Qiannan) Ms. Wang downloaded two software according to the prompts of the iQiyi pop -up window. In one of the "Tide Ring" APP, as long as it is recharged 29.9 yuan, 100 yuan can be deducted. Call. I thought I had picked up the cheap, but I didn't think about it. I paid the money and didn't get the bill. The one turned out to be 15 yuan or 10 yuan coupons, which made Ms. Wang shout. The staff of the tide circle app told Xinwang that the activity situation was informed in advance. If the user is not satisfied, you can contact the refund.

On September 13th, Ms. Wang who had nothing to do on the iQiyi platform for time. When she saw the video below the video, she had a healthy walking treasure app to receive red envelopes. She downloaded the app. Subsequently, a window popped up in the app, saying that it can be deducted for 100 yuan for only 29.9 yuan now. "After I pay the payment, I prompt me to download the tide material circle app to recharge to the account."

Ms. Wang completed the steps in turn according to the prompts, but found that the money she paid did not directly recharge into the mobile phone account. At the hand, she had 15 yuan or 10 yuan coupons, and one month was limited to one month, which made her scream. "In this series of operations, no link will explain the activity in advance. I thought I had picked up the cheap. I did not expect that 29.9 yuan was a member fee for the tide circle app.

Ms. Wang said that there was no refund button in the order details, and the online customer service was also a machine response, and it was unable to connect artificially. She tried to call the hotline of the tide circle app, and she always called unsuccessful calls.

Xinwang saw on the Internet platform that many users have similar experiences to Ms. Wang. Mr. Li said that as a member of iQiyi, he participated in the lottery and won the discount reward of 100 yuan for 29.9 yuan. Later, the platform reminded him to download the tidal circle app. "I have scored for more than ten months to get the discount. How can I cooperate with the tide circle to do false propaganda?" Mr. Li was very disappointing.

It is understood that the company's company affiliated to Chengdu Yuan Fat Technology Co., Ltd., the business scope is software development, technical services, computer software and hardware and auxiliary equipment retail, electronic product sales, and so on. The company's staff told Xinwang that the relevant situation was informing the user in advance, and there was a specific instructions in the activity rules of the payment page. The staff also sent a screenshot from the back -end operation link to Xinwang.

Screenshot (Source: Tide Circle APP) provided by the staff

The staff also said that the large number of users of preferential group purchases, coupled with the company in Chengdu, has not been affected by the recent epidemic, so users may not be able to contact customer service. "If the user is dissatisfied, we will refund it according to the actual payment."

Xinwang also contacted iQiyi on this matter. A staff member said that iQiyi was a platform for promotion. The event was carried out by a third -party platform, but iQiyi would strictly review the qualifications of advertisers. If there is a problem with the quality or other questions after the purchase of the user, the staff will assist in communicating. "Iqiyi does promotes 100 yuan bill vouchers to the designated APP activities. If the user cannot contact a third -party platform, you can upload the relevant screenshots and payment vouchers, and there will be a special person to deal with it."

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