The wedding company bought the vase and returned after using it.

Text/Jiang Debin

According to an article published by the public account of the Hangzhou Internet Court, a wedding company purchased 60 vases online and applied for returns on the 6th day after receiving. The merchant agreed to open the goods after the return application, and found that many vases had water stains, so they refused to refund. The buyer asked the merchant to return the goods in accordance with the rules of the "Seven Dayless Returns" rules and bear the return fee to the court. (China News Network on June 20)

As we all know, when buying goods online, consumers are not easy to judge the authenticity and reliability of the product by using pictures and text. Commodity quality and after -sales service improve the experience of consumers, and then promote the rapid development of online shopping. However, in this case, the wedding company tried to use the "seven -day no reason to return" rules to achieve the purpose of free use of vases, it was a bit overwhelming. It was the right to abuse the "seven days without reason" and naturally could not be supported.

The vase is a fragile product. After the wedding company is disassembled and used in water, water stains are left in the bottle. It is difficult to remove the water stains. It is not suitable for selling it to other consumers. According to the "Consumer Rights Protection Law", "the goods for returns should be intact" are the prerequisite for the seven -day return without reason. Obviously, the wedding company has used vases, and it is not "the need for demolition and inspection for inspection of the goods". It has exceeded the needs of inspection and confirmation of the quality and functions of the product, and affects the second sales of merchants. "".

It should be noted that "seven days without reason to return" is a legal empowerment to consumers, so that it has the right to regret, and it can achieve the balance of strength and play fairly with merchants. However, "no reason" is also limited, which does not mean "unlimited" and "unconditional". If consumers use the "seven days without reason to return" rules, then it is beneficial for consumers to force merchants to pay attention to quality and services. It is also unfair trading behavior to harm the interests of merchants.

The "seven days without reason" rules for online shopping. Once it is abused by universal abuse, it will inevitably destroy the mutual trust relationship between merchants and consumers, resulting in the loss of checks and balances without reason, and is eventually abandoned by merchants. Earlier in the early years, offline merchants in some places exceeded competition. They have launched no reason to return, and because some consumers have been emptied, such as the clothes bought without cutting the tags and returning the goods for two days. In the end, I had to be forced to cancel.

It can be seen that the "seven days without reason" rules of online shopping must be strictly implemented in accordance with the standards. For consumers who have malicious drilling, they are abusing the "regret" to get private interests, destroy mutual trust, and cannot condone such behaviors. For consumers with many malicious returns, the platform and merchants can incorporate them into the "blacklist", remind other merchants to pay attention to prevention, refuse to trade with them, and let them have no gap.

(Yangcheng Evening News, submitted mailbox: [email protected])

Source | Yangcheng Evening News · Yangcheng School

Responsible editor | Fu Mingtu Xie Xiaowan

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