Digital empowerment helps grassroots power supply sets bravely to go in front

At 9 am on August 29th, the Digital Platform of the Lingshan Bay Power Supply Center of Huangdao District, Qingdao District, Qingdao City, received a reporting order from Maojiashan a customer to send the work order to Zhang Shuguang's mobile phone "E Tong" of Zhang Shuguang, the manager of the Taiwan District. On the same way, he sent a request to the "E -Tong" of Wang Wenqing, the manager of the peers. After receiving the platform instructions, the two Taiwan district managers rushed to the repair site. This is a scene of the digital platform application of the power supply office.

In response to the professional coordination and coordination of the power supply office, the multi -system multi -terminal burden, the weakened and controlling the human property resources, and the insufficient business support, the State Grid Qingdao Huangdao District Power Supply Company focuses on the overall goal of "data empowerment, grassroots burden reduction", and uses Lingshan The Bay Power Supply Institute is a pilot to build a digital warehouse and AI smart monitoring system, and configure a set of single -soldiers' operating equipment for employees of the power supply center. Through the central system of the power supply center's comprehensive business digital platform, it is comprehensively managed by the power supply center and the manager of the Taiwan district manager. , Customer service work provides digital support to comprehensively enhance the power supply service capacity of the power supply office.

Digital transformation promotes comprehensive management improvement

The digital platform of Lingshan Bay Power Supply Station is based on the principle of "work orders, people, cars, things" and other services. Artificially improved work efficiency.

"In the past, I received a report from the customer. The retreat materials in the back of the room needed to contact the material administrator to open the door and register, fill in the in -in -in -in -rod list, and delay the situation back and forth. Especially when there are many materials, it is easy to record errors. The actual inventory does not match the ledger. Now, we only need to brush a face to enter the warehouse to receive the materials they need. The information can be automatically recorded through the digital platform. It won't make a mistake, it's convenient! "Zhang Shuguang, the manager of the Taiwan area, said deeply.

According to estimates, since the opening of the digital warehouse, due to the improvement of the efficiency of the material collection, the time for each repair order is constantly shortening. Similar repair work orders can be reduced by up to 30 minutes.

In order to improve the finding efficiency of files, the Lingshan Bay Power Supply Center has also established a digital file room. The digital file room is equipped with a smart RFID archive cabinet to achieve archives inquiry and borrowing automatic prompts, automatic positioning to box and intelligent automation collection, archiving, launching, removing, inventory, borrowing, and returning closed -loop management. Simplified things.

"Digital management can not only quickly locate the files we want to find, improve the efficiency of file search, but also automatically generate files and return records to achieve fully automatic and zero error management of files." According to Gen, the institute's archives find time to save 76%of the previous effects, and now more than 20,000 user information has been sorted and saved.

Digital support to improve power supply service quality and efficiency

"I didn't expect to pay the power to the supply in just half a day. This speed is too fast!" When I saw the charging pile I just installed, the customer could not help Praise.

At 15:00 on September 5th, after receiving an electricity application order from Mr. Liu from the Lingshan Bay Power Supply Institute, Lin Dianjun quickly carried the electric energy meter to the scene and complete the installation through the "mobile phone+back clip" mobile operating mode. Customers are waiting for time.

The "mobile phone+back clip" new mobile operation mode In the mobile phone "I Guonet" APP, the "E -Tong" application, integrates various types of power site operation scenarios, and migrate the system's operation functions to the mobile phone. The back clip is a mobile phone external device with functions such as infrared scanning, RFID radio frequency, and internal and external network interactions. After connecting the mobile phone with the back clip, the support function of the background business system can be achieved through the mobile phone. The working mode of cooperation in the background has greatly improved the quality and efficiency of the power supply business.

"Mobile phone+back clip" operating mode, one -click installation of the electrical meter, the meter changing process from the original 13 steps to 7 steps. The efficiency of work is increased by 67%. The work intensity of the manager of the front line of the front line is greatly reduced. While reducing the burden on the grassroots level, it greatly improves the sense of electricity and satisfaction of customers. "

Power supply is the forefront of power supply services, and is the "last mile" of power supply services. In the next step, the Power Supply Company of Huangdao District, Qingdao City, State Grid continues to deepen the construction of digital power supply, continuously improves the level of digital application, and focuses on managing equipment and serving customers. , Improvement of security capabilities, improvement of high -quality services, and improvement capabilities for distribution networks), and to contribute to the company's bravery to contribute to the power supply of grassroots power supply.

- END -